Samanitha Gathers, CSM

Newnan, GA *****

770-***-****

adwdeh@r.postjobfree.com

adwdeh@r.postjobfree.com

SUMMARY

Skilled Business Analyst with over 8 years of overall experience in business analysis, healthcare, public health sciences, and product development while currently working toward obtaining a CSPO (Certified Scrum Product Owner) certification. Proven ability to manage multiple projects while meeting tight deadlines and schedules. Possessed reputation as a self-directed professional with excellent analytical and communication skills with an additional 20 years of accounting experience, and financial and operational management.

A proven record of accomplishment for performing all work within SLA contractual agreements while consistently maintaining the integrity of all financial data. Expertise in project management and project analysis within the energy/utility, product management, healthcare, and accounting industry. Moreover, possession of strong leadership, relationship-building skills, and effective collaboration with management, stakeholders, colleagues, vendors, and clients.

CORE STRENGTHS TECHNICAL SKILL

Tier 3 Billing /Collections, Research, & Resolution

Sage (FA) and PeopleSoft

Vendor/Client Relations

Crystal Report Writer

Monthly Deliverable Reporting Prep

Vertex

Cost Analysis

Sabrix

Project Management

Software Development

Agile Methodologies

Taxware

Moderate to Complex Reporting Analysis

SAP (Ariba & FSFN)

Organization Management

Microsoft Suite (Outlook, Word, Excel, PP)

SLA Contract Compliance

Epicor

Accounts Receivable

Oracle 19c

Communications

Oracle 11i (Projects, Project Accounting, Cost)

Accounting (Project/Cost)

Business Analysis

Project Accounting

EDUCATION

Certificate of Scrum Master (CSM) - currently studying at Scrum Study Completed in September 2023

BSBA – Colorado Technical University – Concentration in Project Management

AA – Accounting – Keiser University

PROFESSIONAL EXPERIENCE

TECO Energy/S3 IT PMO/Strategic Staffing

Sr. Business Systems Analyst/Product Owner (remote) Dec 2022 – Present

Perform Product Owner duties such as providing estimates for IT labor related to energy and utility compliance.

Create RIR (Request Initiation Report) and HLE (High Level Estimates) for Stage Gate Review, Architecture Review and Technology Governance Council (TGC) meetings while project status in PWA is “Request”.

Create PowerPoint presentations to present Architecture Review and TGC meetings.

Gather requirements from Delivery Lead, stakeholders, and business once project status changes in PWA changes to “Project.”

Create user stories for development by developers and tracking for completion.

Create technical analysis and solution requirements for business requirements and pinpoints.

Create process flows and preliminary analysis with Visio for assigned projects.

Work with PM and Delivery Lead to understand and translate high-level roadmaps, estimates and requirements into user stories/actionable items in Jira.

Utilizes Agile methodologies through the Software Development Lifecycle (SDLC)

Attend Project Checkpoint/Standup for projects assigned.

Update SharePoint Planner and Project Web App (PWA) with status of project and request documentation

Red Hat Software (IBM)

Sr. Business Systems Analyst/Product Owner (remote) Apr 2022 - Present

Lead a multifunctional development team to create a vision, develop and enhance applications on a daily basis.

Liaison between business stakeholders and development team

Manage 26 Red Hat training and certification applications of the IT Training and Certification team

Facilitates requirements, elaboration, and grooming workshops/sessions to identify and capture functional and technical requirements.

Translate business strategies and business feedback into requirements and user stories in Jira and Smartsheet to capture business needs and address pain-points of applications.

Utilizes Scrum Agile methodologies through the Software Development Lifecycle (SDLC)

Works with and assists Product Manager to translate from a high-level standpoint, the company vision and strategy into executable plans. Communicates and collaborates with internal business to identify where application can be improved, examine user requirements, scope, and documentation of high-level features and functionality.

Develops technical/solution requirements for requested clarifications for a mutual understanding between the development team and business stakeholders.

Manage and prioritize Product Backlog to achieve goals and tasks

Gainwell Technologies (divested from DXC), Tallahassee, FL Oct 2020 - Mar 2022

Professional IT Business Systems Analyst

Assisted in planning and designing business processes; assists in formulating recommendations to improve and support business activities.

Assisted in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.

Provided Business Analyst coverage for FL Medicaid subsystems (Oracle 19c): Managed Care, Buy-In, Third-Party Liability, and Claims Processing (Encounter, Fee for Service, Processing, Billing)

Detailed knowledge of 837/835 EDI and WebPortal formats including all segments to process and produce multiple claim types.

Documented business impact of the software to the operational environment.

Utilized project management skills of requirements management and change management processes of current workload to ensure release to production.

Created test scenarios to be used in functional testing and the business applications in order to verify that client requirements are incorporated into the system design.

Researched and identified the appropriate solutioning to system issues.

Assisted in developing and modifying systems requirements documentation to meet client needs.

Participated in meetings with clients to gather and document requirements and explore potential solutions.

Executes functional and systems tests from existing test plans. Assists in analyzing system test results in various phases.

Performed system analysis with Oracle SQL, TOAD reporting tools and Python solution as-is business process to a to be business process.

Participated in technical reviews and inspections to verify 'intent of change' is carried out through phase of project.

Perform written SQL queries for data mapping of UI tables for claims data analysis and systematically formatting data.

Knowledge of Florida MMIS billing cycle and capitation payment process for Managed care subsystem.

Application of new business processes and technological tools for software augmentation and improvement.

DXC Technology, Tallahassee, FL Oct 2019 – Sep 2020

IT Business Systems Analyst

Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities.

Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.

Provide Business Analyst coverage for FL Medicaid subsystems (Oracle 19c): Managed Care, Buy-In, Third-Party Liability, and Claims Processing (Encounter, Fee for Service, Processing, Billing)

Detailed knowledge of 837/835 EDI and WebPortal formats including all segments to process and produce multiple claims types

Documentation of business impact of the software to the operational environment.

Utilization of project management skills of requirements management and change management processes of current workload to ensure release to production.

Create test scenarios to be used in functional testing and the business applications in order to verify that client requirements are incorporated into the system design.

Research and identification of the appropriate solutioning to system issues.

Assists in developing and modifying systems requirements documentation to meet client needs.

Participates in meetings with clients to gather and document requirements and explore potential solutions.

Executes functional and systems tests from existing test plans. Assists in analyzing system test results in various phases.

Perform system analysis with Oracle SQL, TOAD reporting tools and Python solution as-is business process to a to be business process

Participates in technical reviews and inspections to verify 'intent of change' is carried through phase of project.

Perform written SQL queries for data mapping of UI tables for claims data analysis and systematically formatting data.

Knowledge of Florida MMIS billing cycle and capitation payment process for Managed care subsystem

Application of new business processes and technological tools for software augmentation and improvement

Infinite Computer Solutions/IBM, Tallahassee, FL Feb 2019 – Sep 2019

Business Analyst, Software QA

Performed daily Triage activities on Maintenance and Operations (M&O) tickets with FSFN (SAP platform) associated issues

Pulled triage report for M&O tickets and setting SLA Severity levels for prioritization.

Created ClearQuest numbers so developers can track, analyze, and provide proper resolution of FSFN issues.

Led Daily Triage meeting with Dept. of Children and Families client for proper escalation and resolution.

Performed system testing for fixes of code and known data hammer before being pushed to various environments such as UAT, DEV, and PROD.

Worked with developers to perform root-cause analysis (RCA) and preliminary problem diagnosis with system testing of code and data hammer fixes.

Facilitated, and coordinate reporting and tracking of software and system testing functions

Developed, created, and performed test cases to meet requirements and user stories of the agency throughout each phase of testing of software inclusive of unit testing, user acceptance, and regression.

Examined testing documentation resolution for a high-level reporting of discoveries and finding

Examined user stories and use cases for determination of soundness and practicality.

Investigated and read the documentation for the development of testing procedures and approaches

Performed the applicable QA testing for web and applications throughout numerous browsers and mobile platforms such as tablets and smartphone

Performed smoke testing to discover segregate defects within the application or software for tracing of discrepancies and irregularities stumbled upon during normal testing and assigning SLA or severity code for prioritization of work.

Traced fixes pushed to software through to completeness

Communicated testing findings, resolutions, and various pertinent data and evidence to aid developers and project management groups

Guided physical and automated QA testing of newly implemented and enhanced applications

Performed regression testing relevant to all changes and code fixes to remedy the defect

Troubleshooting of defects and issues and deliver an efficient resolution to developers

Logged and traced all testing documentation cycle and defects for on consult if they arise again for remedy

Coordinated with the stakeholders and Project Management group to confirm that Testing team is compliant with scheduling and project deliverables

Maintained QA procedural documentation and is periodically updated.

Perform system testing for CQs to confirm fix has been pushed and issues have been resolved to allow the user/customer to move forward with other pieces of work within FSFN application

Act as a backup to the Maintenance and Operations Team Lead

Organizes and maintains all quality assurance and independent verification and validation documentation required.

Ensures compliance with recognized standards and practices.

Reviews documentation for completeness, accuracy, and correctness.

Presents results and troubleshoots technical problems within the FSFN application.

Provides recommendations for quality improvements.

SyaRose Technology Services, Tallahassee, FL Apr 2017 - Jan 2019

IT-Business Analyst Consultant

Conduct day to day State Travel Management (STMS) business operations activities, including collaborating with team members (mainly on the STMS team and DMS staff) at a high level. Provide and initiate process improvement, and transactional logic and scenarios for the development of travel expense system (Salesforce).

Develop test cases and user stores for Fiscal Auditors (Accountants) users that will potential test system functionality for UAT (User Acceptance Testing)

Develop system reports for various users of the Salesforce system

Creation of report specifications to provide to vendor for system reporting logic

Streamlining of processes and procedures for STMS Travel System (Salesforce)

Provide consultancy on all Accounting functionality and User Interface for parallels system standup to current accounting system (FLAIR) for Federal Regulations and GAAP Standards

Understanding of 9 Validation FLAIR files (Expansion Option, Expansion Set, Title file, Contract, Program, Account Description, and Vendor Employee) data mapping within Access application

Attending Weekly Project Integration- UAT Status Meeting for outstanding items that may need for execution and DFS validation

Collaborate with vendor to ensure all requirements of the STMS Certification Guidelines list and contract is met for DMS (Department of Management Services) Certification

Build and maintain external and internal consultants and stakeholder relationships to ensure the quality project delivery and accountability

Other IT and Operations duties for State Travel Management support

Maintenance of SharePoint for STMS required documentation and files Other Ad-Hoc projects given by Project Manager

Accenture, Tallahassee, FL Oct 2014 – Apr 2017

Business Operations Analyst/Billing and Vendor Management

Conduct day to day MFMP billing activities, including coordination with other team members (mainly the Fee

Processing Tier 2 and Tier 3 staff) to conduct outbound calls / outreach to vendors about required MFMP payments

Providing monthly required reports by deadline through use of consistent, accurate and reliable data analytic efforts

Maintain the process documentation related to transaction fee collections for MyFloridaMarketplace

Coordinate collection activities with DMS collections’ vendor, including oversight of Department of Management

Services collections list and confirmation of the collections list prior to sending to vendor

Conduct collections reconciliation analysis to ensure MFMP records match collection agency efforts

Provides overflow phone, email, and other support to team members on as needed basis

Escalates issues as necessary and follows through on each issue to see it through to its resolution

At the direction of the Billing & Collections Lead, satisfy Ad-Hoc data analytic needs as necessary for effective running of department (including but not limited to: FLAIR analysis, vendor activity summaries, etc.) on the SAP ARIBA platform

Knowledge of vendor management from the point of requisition (procurement) through to invoicing and payment processing

Understanding of Punch-Out Catalog and CIFCIF formats all-encompassing of search variations and distinctions

Collaborate with Billing & Collections Lead in addressing continual improvement needs as necessary

As project needs and priorities are shifted, the above responsibilities may be adjusted or expanded to meet client service and contract compliance needs

Performed portal training to vendors, vendor onboarding and setup

Analyzes and solves problems that are low complexity and may be routine in nature where answers that can be readily obtained.

Interacts with peers within Accenture before updating supervisors. Likely has limited direct exposure with non-management levels at a client and/or within Accenture.

Received moderate level instruction on daily work tasks and detailed instructions on new assignments.

Decisions impact own work and may affect the work of others.

Support training, knowledge transfer, and development of Billing and Collections

Individual contributor as a part of a team, with a focused scope of work

Americas Styrenics / Primary Services

Project Cost Analyst, Baton Rouge, LA Jan 2014 - Jul 2014

TECT Power/TEXTRON, Thomasville, GA Apr 2013 - Nov 2013

Corporate Accountant

SunGard Financial Systems, Philadelphia, PA Aug2008 - Feb 2013

Tax and Compliance Accountant

Towers Perrin/Watson, Philadelphia PA Jul 2007 – Jul 2008

Project Accountant/Analyst

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