Senior Information Technology (IT) Specialist

Leading Change: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision

Leading People: Conflict Management, Leveraging Diversity/Equity/Inclusion, Developing Others, Team Building

Results Driven: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility

Business Acumen: Financial Management, Human Capital Management, Technology Management

Building Coalitions: Partnering, Political Savvy, Influencing / Negotiating

Fundamentals: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, Public Service Motivation

IT Project Manager with extensive experience evaluating system performance to identify impact and risk to meet requirements cost and schedule; Translating business requirements into technical products, using communication tools appropriate to the audience; and conducting Client Engagement and Change Management throughout IT Projects, assessing the impact of change on people, processes, and the organization.

Network Engineer with expertise to provide technical and analytical guidance and support for the design of various networks that interconnect tactical sites through a variety of transmission media, considering the needs of requesting agencies, tactics, and doctrine.

Technology Visionary & Advocate with expertise analyzing, designing, developing, implementing, and maintaining applications and working closely with engineering & business teams to deploy applications and coordinate incident response.

Technology Leader with extensive user contact experience collecting user requirements when defining overall system requirements. Past performance includes system analysis and design, programming, conducting program and system testing, and determining the tools and methods to employ in planning, designing, and modeling the application.

Technical Advisor with experience supporting customers to deliver unique value by removing blockers to consumption within a given Solution Area, Providing support delivery services and technical readiness.

Key Technical Resource for customers to help drive digital transformation through AWS technologies to help customers build, deploy, operate, support, and optimize a cloud or on-premises environment

Professional Experience

Project Coordinator 10/2022 – 1/2023

DOMINION ENERGY/AMPCUS INC. (Herndon, VA)

40 hours/week May Contact Supervisor: Tim Gossett Telephone #: 571-***-****

Manages multiple projects at various stages of scope and estimate development ensuring pre-established goals are met. Prepares timely management data such as baselines of scope, schedule, cost, and resource requirements to track actual performance. Conducts meetings to coordinate resolutions on project issues with all parties. Recommends solutions for project scheduling discrepancies to enable projects to progress as planned. Monitors project milestones ensuring timely completion. Ensures deliverables complied with project scope. Identifies project discrepancies and recommend solutions.

Key Results:

Project Management: Manages large quantity of local reliability and load-driven internally funded electric distribution projects. Coordinate and manage the project from scope release to project completion. Engages and communicates project deliverables and schedules to project stakeholders. Report project statuses including financial forecasting monthly to project owners and leadership. Manage projects across multiple operating districts and offices and will need to coordinate and communicate proactively and effectively with multiple departments.

Technology Senior Expert: Serves as a senior expert systems analyst and design consultant responsible for providing leadership, management, and direction to multiple highly complex, time-sensitive, high visibility, and diverse IT projects and initiatives.

Project Service, Platform, or Product Leadership: Provides expert and authoritative leadership and guidance in how to use research findings to influence project, product, platform, or service development. Evaluates a range of qualitative and quantitative metrics around customer experience, information architecture, interaction design, content strategy, change management, product design, organizational design, and service design to inform iterative development and strategy decisions

Provides Leadership to Teams: Leads cross-functional teams at scale and in highly complex environments to develop IT services. Leads experience design and research to iteratively develop IT products or services within large or complex environments.

Relationship Management: Works closely with partners in senior leadership roles and navigates conflicting priorities from senior stakeholders or in complex environments. Works closely with partner agencies in a leadership role and navigates and works through conflicting priorities from stakeholders.

Implementation Analyst/Project Manager 5/2021 – 9/2022

VISA GLOBAL TECHNICAL SOLUTIONS/AKRAYA INC. (Washington, DC)

40 hours/week May Contact Supervisor: Colleen Ellis Telephone #: 856-***-****

Served as Visa Project Manager for implementation services provided to Clients (Banks). Solved complex problems and took a broad perspective to identify innovative solutions. Gathered and documented project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. Collaborated on network/circuit design, content strategy, or service design projects and initiatives. Used design methodologies such as information architecture, UX writing, editorial design, usability research, user interviews, contextual inquiries, observational research, participatory workshops, or product design. Designed and developed digital products, platforms, or services with iterative or agile methodologies. Participated in content strategy or design sessions, or workshops.

Key Results:

Technology Expert/Advisor: Engaged with customer agencies to perform needs analyses to define opportunities for new or improved business processes, solutions, practices, products, services, or strategies based on user needs. This included researching, customer listening, advising, developing, and implementing information architecture, interaction design, content strategy, change management, product design, organizational design, and service design methodologies tailored to the unique IT project needs.

Project Service, Platform, or Product Leadership: Provided sound technical advice, leadership, and direction on all system analysis, customer experience, and design-related issues for the betterment of the customer. Provided expert leadership and guidance in how to use research findings to influence project, product, platform, or service development.

Provided Leadership to Teams: Provided leadership in the design, development, and deployment of IT solutions leveraging current and emergent technologies and best practices. Led cross-functional teams to develop IT products, platforms, or services. Leads experience design and research to iteratively develop IT products, platforms, or services within large or complex environments. Applies and tailored agile methodologies to meet different delivery needs.

Relationship Management: Ensured that agency customers are fully engaged members of the team and helps them manage expectations with their stakeholders. Build IT services, products, or platforms, including developing services, products, or platforms using agile or iterative methodologies, and using user-centered design methods.

Sr. IT Analyst/ Network Connectivity Project Coordinator 5/2020 – 5/2021

WORLD BANK/NTT DATA (Washington, DC)

40 hours/week May Contact Supervisor: James Carter Telephone #: 703-***-****

Performed project planning. Gathered project scope and requirements. Worked closely with IT teams to monitor project milestones and critical paths to identify potential jeopardy of project schedule. Identified ways to resolve schedule issues. Produced project status reports for colleagues and clients. Coordinated effective workflows and processes with one or more vendor and/or alliance partners. Followed-up on pending operational issues: review open trouble tickets, project implementation in coordination with institutional teams, and coordinate any field activities Recorded/updated all activities using the official project management tools, incident (trouble-ticket) management system, inventory management systems.

Key Results:

Systems Analyst: Engaged with customer agencies to perform needs analyses to support new or improved business processes, solutions, practices, products, services, or strategies based on user needs. This included researching, customer listening, advising, developing, and implementing information architecture, interaction design, content strategy, change management, product design, organizational design, and service design methodologies tailored to the unique IT project needs.

Project Service, Platform, or Product Support: Provided sound technical advice, leadership, and direction on all system analysis, customer experience, and design-related issues for the betterment of the customer. Provided technical advice on how to use research findings to influence digital projects, products, platforms, or service development.

Relationship Management: Worked closely with project team and partner agencies to navigate and work through conflicting priorities from stakeholders to develop cooperative relationships.

Migration Technician 9/2018 – 10/2019

KCI TELECOM (Washington DC)

40 hours/week May Contact Supervisor: Clarence Roberts Telephone #: 202-***-****

Led project to develop and implement new UNISYS data management schema. Planed and coordinated the development of data structures and access strategies in alignment with business and mission requirements in the UNISYS mainframe environment. Developed technical designs, identifying systems requirements, validating data sources, establishing testing, implementation, and post-implementation support procedures. Developed user instructions; and coordinating the evaluation and selection of data management tools for the UNISYS mainframe environment. Planned and managed the migration of UNISYS databases to new technologies, such as the migration from client-server to Web-enabled databases. Planned and managed the migration of UNISYS databases to new technologies, such as the migration from client-server to Web-enabled databases.

Key Results:

Installed and performance maintenance on communication systems; Cisco, Adva, Infinera, Lucent, Fujitsu and Huawei switches/routers in Data Centers (Equinix) and CenturyLink POP locations.

Adjusted voice and video configurations to minimize communication disruptions.

Worked with various cable types that include but are not limited to twisted pair, coax, power limited tray, stranded, solid conductor low voltage, Category 5, Category 6, single and multi -mode fiber optic cables.

Pulled, placed, terminated, tested, and labeled migrated communication systems circuits and fiber cables.

Project Manager, Internal Facilities, Transport-Access Engineer 9/2011 – 1/2018

WINDSTREAM COMMUNICATIONS (Lexington, KY)

40 hours/week May Contact Supervisor: Jason May Telephone #: 606-***-****

Developed, established, implemented, and controlled contractual and financial aspects of telecommunications projects and services through designated phases of the acquisition cycle. Projects primarily related to telecommunications services to support Local/Wide Area Network (LAN/WAN) Infrastructure, Voice over Internet Protocol (VoIP), secure communications and other telecommunications technologies and their impact to desktop, server, phones, and other equipment in an enterprise environment. Served as a project officer and providing contractor oversight to develop expert level standards, configurations, integration, and maintenance for telecom projects such as WANs (i.e., routers, carriers, circuits.), LANs (i.e., routers, switches, hubs) and voice and video telecommunications solutions, continuity of operations, internet, and wide area services. Performed financial analysis of telecom infrastructure hardware/software and general telecommunications needs for the agency. Developed independent cost estimates and statements of work. Tracked project level budget and resources. Evaluated requests for acquisition of equipment, software packages and services in support of user level requirements as they related to the needs of Windstream Communications.

Key Results:

Served as MetaSolv M6/TBS subject matter expert for all services within transport engineering division.

Managed fiber build outs with sales, outside plant, local operations, installation, and network operation groups.

Designed, built, tracked, and managed build-out projects for transport circuits/equipment, including Accedian, ADTRAN, Calix, Cisco, Optelian, and Hatteras for Stimulus Internet Broadband expansion.

Oversaw FTT (Cell Tower) buildouts for ATT, Sprint, T-Mobile, and Verizon in Kentucky markets.

Engineered DS1, DS3, CWDM, CISCO CPT Platform, and GigE Ethernet uplink circuits.

Handled engineering work orders, internal service request for Cisco CPT LAG groups, and GigE uplinks for multiple KY STIMULUS sites on projects containing 22 remote sites, COTs, CPT-50 switches, CWDM/DWDM, ROADM and C7 Tandem Gateways

Provisioned T1 facilities to Voice META Switch via GR-303 uplinks

Created engineering work order packages in MetaSolv M6 and Excel spreadsheets.

Entered engineering jobs in JobTrac and ordered transport equipment in Winbuy for internal approval and external contractors for completion of physical installation.

Managed and submitted work order packages to external contractors for bidding and assignment approval.

Interfaced with internal departments and external contractors of winning bids to ensure on-time completion of engineering work orders. Participated in internal and external conference calls to maintain workflow tasks.

Created engineering work orders and internal service requests in MetaSolv M6 to provide uplink assignments for Ethernet and CWDM/DWDM and routing of special service transport circuits.

Additional Professional Experience

Provisioner III ERICSSON/SPRINT (Reston, VA) 1/2009 – 9/2011

Network Design Engineer, Analyst, PM SPRINT/NEXTEL (Reston, VA) 1/2003 – 1/2009

Facility Planning Engineer UUNET (Fairfax, VA) 6/2000 – 8/2001

Network Planning Engineer WINSTAR COMMUNICATIONS (Herndon, VA) 1/1999 – 6/2000

Network Planning Engineer LUCENT TECHNOLOGIES (Hunt Valley, MD) 5/1997 – 1/1999

Circuit Design Engineer AT&T (Oakton, Va.) 1/1982 – 6/1996

Technical Skills

AutoCAD

Central Office Configurations

Coarse Wavelength Division Multiplexing (CWDM)

Dense Wavelength Division

Multiplexing (DWDM)

FMS

Access Service Request (ASR)

Granite

JIRA/Confluence

MetaSolv TBS/M6, FMS, SONET, PM- SRM/SAP

Microsoft Network Monitor

Microsoft Office Suite

Open NMS

OTN (Optical Transport Network)

Pandora FMS

Remedy

ROADM

Service Now

Wavelength Division Multiplexing (WDM) Systems

Work Manager

SharePoint

Education, Training & Certifications

Business Management UNIVERSITY OF PHOENIX (Online) - 36 Hours Completed

Bachelor of Science Business Admin/Management VIRGINIA COMMONWEALTH UNIVERSITY (Richmond, VA)

64 Hours Completed

Additional Competencies

Transport Engineer/Senior Services Project Manager qualified to recommend strategies that enhance efficiency and maximize results in network/facility/design engineering having experience with private line data, voice, VOIP, SS7, WAN/LAN, TLS, ASDS, CWDM/DWDM, DTS, OCx and switched voice services.

Network Design Engineer with an extensive record of expertise in transport engineering; access engineering; provisioning; RF engineering; data manipulation and analysis; network transformation; wireless/wire line telecom; project planning, execution, and management; internal facilities management; and facility planning.

Management & Program Analyst with an indelible reputation for bringing about strategic change within the organization, to meet organizational goals. Recognized for assistance in establishing an organizational vision and implementing it in a continuously changing environment.

Sought After Advisor who consistently mobilizes and leads efforts toward meeting the organization's vision, mission, and goals. Expert knowledge to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Operating Catalyst, highly adept at meeting organizational goals and customer expectations, makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Above Board Professional with capabilities to manage human, financial, and information resources strategically.

Strategic Leader with broad experience building coalitions internally and externally to achieve common goals. Exceptional Analyst with experience applying oral and written communication techniques that present plans and proposals convincingly, negotiate effectively, and that reconcile conflicting interests and points of view.

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