Service Agent Sales Associate

EXPERIENCE

Gabriela Feliz

954-***-**** adwde1@r.postjobfree.com Plantation, Florida 33324

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. SALES ASSOCIATE

Cricket Wireless

Bronx, NEW YORK

November 2017 - August 2018

• Met merchandising standards by keeping store stocked and products faced.

• Encouraged customers to make additional purchases and suggested relevant items.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

• Sell wireless phones, service plans and accessories to meet sales goals.

• Deliver outstanding sales service and resolve customer issues.

• Support inventory counts and returns.

Perform daily opening and closing procedures, maintain store appearance and help create a positive working environment.

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BILINGUAL SALES ASSOCIATE

Metro PCS - Authorized Dealers

Bronx, NEW YORK

December 2015 - August 2017

• Maintain constant presence on sales oor to address customer needs. Approach browsing customers and initiate conversations to determine buying preferences.

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• Recommend appropriate items and direct or lead customers to selections.

• Opened and Closed store, which include counting cash drawers. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

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DISCOVERY AGENT

Media Monitors

Santo Domingo, DOMINICAN REPUBLIC

March 2014 - October 2015

• Link marketing audios from radio stations all over United States to the corresponding accounts and categories. CUSTOMER SERVICE AGENT FOR - AT&T CHAT SUPPORT

Talk2Rep Call Center

Santo Domingo, DOMINICAN REPUBLIC

June 2012 - April 2014

Assisting customer through the website selecting products and services that match their needs also explaining new products, plans and services.

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• Addressed customers courteously using suitable methods and problem-solving skills.

• Provided account information to customers and explained bill service policies and customer rights.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Processed orders and detailed transaction information to customers. EDUCATION

SKILLS

LANGUAGES

CERTIFICATIONS

WORKSHOP IN PHOTOGRAPHY

International Center of Photography, New York, NEW YORK Sep 2011

Relevant Coursework

• Transcending the Gaze in Photography

BACHELOR OF ARTS (B.A.) IN ADVERTISEMENT COMMUNICATION & PHOTOGRAPHY

UNAPEC, Santo Domingo, DOMINICAN REPUBLIC

Jan 2014

• Excellent People Skills • Multitasking Strengths

• Verbal Communication • Social Perceptiveness

• Time Management • Customer Service

• Teamwork and Collaboration • Speaking Clearly

• Meeting Deadlines

Spanish

Native

• English

Bilingual

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• HIPAA Certi cation

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