Property Manager Community
Resume:
Nicole Clark Smith
Management/Customer Relations
Missouri City, TX 77459
adwddt@r.postjobfree.com
Acquire a position within a professional organization that will allow me to continue utilizing my excellent communication, managerial, and social skills to become a valued asset within the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
Brundage Property Management - A-AAA Key Mini Storage - San Antonio, TX August 2019 to July 2020
445 units
• Reports directly to Vice President of Operations.
• Responsible for the sales, marketing, occupancy, and delinquency retention management of the facility.
• Keeping the facility rented at optimum levels by effectively utilizing advertising and customer retention skills as approved by management.
• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries.
• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials.
• Maintains all required tenant documentation in a neat and orderly manner as directed by management.
• Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.
• Report all necessary repairs, present/projected vacancies, accidents, and changes of tenancy to Vice President immediately following discovery.
• General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making bank deposits, and preparing daily, weekly and monthly reports as required by management.
• Preparing units for auction, vacate as prescribed by law, and approved by management. Community Manager
Ascentia Capital, LLC - San Antonio, TX
December 2018 to June 2019
Managed 308 manufactured homes, with (4) four office supportive co-workers. My responsibilities included daily operations, monthly delinquency capture rate within 3%, marketing to local venues, market studies, and monthly budget variance analysis.
Property Manager-American Mini Storage/A-AAA Mini Storage Westport Properties - Plano, TX
January 2016 to October 2018
516 units-Assistant Property Manager
• Reported to Property Manager.
• Responsible for sales, marketing, and delinquency management.
• Rents and cleans the self-storage units and the facility.
• Maintains all required tenant documentation in a neat and orderly manner as directed by management.
• Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.
441 units
• Reports directly to Vice President of Operations.
• Responsible for the sales, marketing, occupancy, and delinquency management of the facility.
• Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management.
• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries.
• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials.
• Maintains all required tenant documentation in a neat and orderly manner as directed by management.
• Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily.
• Report all necessary repairs, present/projected vacancies, accidents, and changes of tenancy to Vice President immediately following discovery.
• General management of the office including but not limited to opening and closing the office on time each day, keeping and balancing petty cash, making bank deposits and preparing daily, weekly and monthly reports as required by management.
• Preparing units for auction, vacate as prescribed by law, and approved by management. Senior Property Manager-Beverly Wilshire and The Seasons Apartments Greystar Property Management - Houston, TX
August 2014 to January 2016
426 Units
• Managed and trained a staff consisting of eleven employees. Implemented an aggressive marketing plan to present to local major employers, locators, and area merchants to increase and/or maintain occupancy and leasing goals.
• Assisted leasing agents with implementing resident retention activities; which included an aggressive and successful renewal program.
• Financial responsibilities included adhering to the allotted monthly budget, developed quarterly budget forecasts for expenses anticipated and, composed monthly variance reports Operations Parking Manager- JPMorgan Chase Tower
Hines Interest/Winpark - Houston, TX
February 2006 to January 2014
JP Morgan Center/Tower & 1111 Fannin Garages
• Trained and provided technical support for the Parking Operations Department.
• Implemented activities and projects that are related to the maintenance of the parking facilities, including housekeeping, general repairs, capital improvements, and security protocol.
• Prepared and documented daily revenue deposits and maintained operation of the pay on foot revenue control equipment.
• Provided input to major fiscal activities, such as budget preparation and contract negotiations.
• Maintained and audited individual and tenant parking leases. Store Manager/District Trainer Trainee
Blockbuster Video - Missouri City, TX
June 2005 to February 2006
• Assisted current store manager with daily managerial roles; which included training to take over store management role within nine months.
• Responsibilities included learning retail merchandising to increase sales, overseeing and managing labor versus sales ratios, inventory control, and assisted with customer relations. Community Manager
Westwood Residential, LP - Plano, TX
September 2002 to May 2005
Plano, TX/ Paul's Realty Management
May 2005 Tuscan Villas Apartments (New Construction)-288 units Community Manager
• Managed and trained a staff consisting of nine employees with all aspects of the lease up community. Implemented an aggressive marketing plan to present to local major employers, locators, and area merchants to increase and/or maintain occupancy and leasing goals.
• Assisted leasing with implementing resident retention activities; which included an aggressive and successful renewal program.
• Financial responsibilities included adhering to the allotted monthly budget, developed quarterly budget forecasts for expenses anticipated and, composed monthly variance reports. Junior Regional Manager
Chateau Communities (REIT), Greenwood Village - Denver, CO March 2001 to September 2002
Denver, CO & Austin, TX
September 2002 - 3500-unit portfolio in the Southern United States Region (3 states-TX, CO, NM) Junior Regional Manager
• Assisted Senior Regional Manager with supervising and training employees amongst fourteen manufactured home communities consisting of approximately 60 employees; which included extensive travel to the various communities.
• Recruited and assisted in training prospective management, maintenance, and home sales personnel in regards to various aspects of the Manufactured housing industry and in regards to local Apartment Association Bylaws.
• Developed quarterly and annual marketing, sales, and revenue/expense forecasts for REIT communities.
• Assisted Senior Regional Manager with the acquisition of new communities; which involved collecting demographic data regarding area merchants, retailer, etc., attending Chambers of Commerce meetings, and researching the overall major employers for our targeted home purchasing clientele. Community Manager/HOA Manager
The Feld Companies - Highland Park, CO
September 2000 to March 2001
Highland Park, CO
March 2001 Palomino Park Apartments: Silver Mesa- 208 units (HOA Town home rental conversion & Green River (New Construction Town homes)-320 units Community Manager/HOA Manager
• Supervised a staff of eight maintenance and construction personnel with all aspects of maintenance scheduling, construction punch out, supply ordering, and final due diligence walks for both Green River
(new construction community) and Silver Mesa (a town home rental/sales conversion community).
• Served as HOA liaison manager between the sales team, construction team, and prospective buyers at Silver Mesa Town Homes.
• Solely responsible for resident relations, rental collections, and move in preparation for both communities.
Grand Venetian-514 units, Operations Manager
Westwood Residential, LP - Dallas, TX
December 1998 to July 2000
Red River Ranch (New Construction)-336 units; Community Manager; Grand River Canyon (New Construction)-440 units; Community Manager
• New Construction Lease up Community Manager amongst various communities within the Westwood Organization.
• Responsible for all aspects of community setup, recruited and trained leasing and maintenance personnel in regards to community and company policies.
• Trained and assisted the leasing staff with an aggressive marketing plan to quickly lease and occupy the new communities.
District Manager
Wentwood Properties - Dallas, TX
March 1998 to December 1998
• Supervised four rehab communities within the DFW Metropolis. Within this new property management company, I assisted with implementing and developing various company policies and tools; such as an operations and policies manual, an applicant qualifying criteria, community addendums and/or rules and regulations, etc.,
• Involved in all aspects of due diligence for acquiring properties of interests; which included developing a marketing plan and reviewing the current ownerships marketing demographic information, working with the Construction Project Managers in regards to obtaining bids for new color schemes, interior upgrades, and community landscape redesign.
• Recruited new leasing and maintenance personnel and training them in regards to HR benefits packages, company policies, and provided constant on-site support during take over process and during rehab process to maintain positive resident relations. Leasing to Asst. Manager
The Finger Companies - Houston, TX
October 1994 to March 1998
City West Luxury Apartments-510 units, Asst. Manager; Spring Meadows Apartments-304 units, Community Manager; and Forest Club Apartments-506 units; Community Manager Advanced property management career with The Finger Companies from part-time leasing consultant to Community Manager within a year.
• Responsibilities included leasing, aggressive marketing, implementing resident relations activities and renewal programs, rental collection, budget control, prepared annual budget proposals, and prepared monthly financial statements.
Education
Bachelor of Science degree in Psychology
University of Houston
1991 to 1995
Skills
• Yardi (3 years)
• Marketing (10+ years)
• Accounts Payable (10+ years)
• Accounting (3 years)
• Excel (10+ years)
• Microsoft Word (10+ years)
• Management (10+ years)
• Property Management (10+ years)
• Word (10+ years)
• Customer Service (10+ years)
• Onesite (3 years)
• Financial Statement Preparation
• Facilities Maintenance
• Property Leasing
• Project Implementation
• Financial Report Writing
• Account Reconciliation
• Facilities Maintenance
• Financial Report Writing
• Financial Statement Preparation
• General Ledger Accounting
• Project Implementation
• Property Leasing
• Journal Entries
• Administrative experience
• Social media management
• Fair Housing regulations
• English
• Microsoft Office
• Retail management
• Time management
• Financial report interpretation
• Microsoft Excel
• Supervising experience
• Office Management
• Bank Reconciliation
• Accounts Receivable
• Computer literacy
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