PROFESSIONAL SUMMARY

Having *+ years of experience in IT Industry which includes 5+ years of experience in salesforce platform both as administrator and developer and 4 years of experience in JAVA/J2EE.

Salesforce.com certified administrator (ADM 201) and salesforce.com certified platform developer (DEV 401).

Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Email-To-Case, Web-to- case, Email Template, Approval Process, Custom Settings, Custom Metadata, Static Resources, AJAX Toolkit, Enterprise WSDL and SOQL.

Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management and worked on Sales cloud and Service cloud.

Hands on experience in working with LWC and customizing LWC depending upon the requirement.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Involved in building Lightning web Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements. se

Created multiple Lightning web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Worked in developing various lightning web components, events and Applications

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Extensively worked on the lightning web components (LWC).

Worked on Service console Lightning application which contains multiple number of Lightning web components (LWC).

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Worked on advanced JavaScript and HTML elements for developing the LWC components.

Migrating aura components to Lightning Web Components.

Developed single lightning page Lightning Web Components using publish-subscribe pattern to communicate between components.

Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.

Customization of Apttus product by using Salesforce features like triggers, VF pages.

Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

Proficient in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, master-detail relationships, lookup relationships.

Good experience in establishing relationships based on business use cases using relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.

Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Expert in implementing sharing rules at object, field, and record level for different users at different levels of organization.

Have good knowledge in SFDC Administrative tasks like creating Users, Page Layouts, Dashboards, Tasks and Events and Workbench.

Strong experience in Software Development Life Cycle (SDLC), Scrum / agile development environment, sprint planning and Software Testing Methodology.

Used data migration tools such as Apex Data Loader, Salesforce Import Wizard.

Experienced in implementing some advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules and Approval Processes for automated alerts, field updates, and Email generation per application requirements.

Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex and Visual force pages.

Extensive experience in Salesforce.com CRM platform involving in Development, Administration, deployment, partner portal, customer portal and classic to Lightning migration, Lightning component, Lightning design system.

Utilized Salesforce Aura Lightning Experience Process Flows to automate Business process.

Worked on Salesforce.com based development enhancements and implemented Lightning applications from the scratch.

Experience in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce using Apex Language and leveraging Force.com Platform.

Worked with SOQL, SOSL, Visual Force, Apex, Force.com Web Services API.

Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server.

Used different data loading tools – Apex Data Loader, Excel Connector, Import Wizard, Data Export, Mass Delete etc.

Experience in web technologies like HTML, XML, CSS and JavaScript.

Extensive experience in Object Oriented Design, Modeling, Programming and Testing in Java, J2EE, XML.

EDUCATION

Bachelors of Technology in Electrical and Electronics Engineering from Jawaharlal Nehru Technological University, India.

CERTIFICATIONS

Salesforce.Com Certified Administrator (Adm 201)

Salesforce.Com Certified Platform Developer I.

Salesforce Certified Sales Cloud Consultant.

TECHNICAL SKILLS

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages

Apex, C/C++, Java, J2EE, HTML, XML, CSS.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

WORK EXPERIENCE

Client: CSxperts LLC, St. Louis, MO Sep 2021 – till now

Role: Salesforce Lightning Developer

Responsibilities:

Involved in various stages of Software Development Life Cycle (SDLC) in agile methodology.

Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service cloud, and marketing cloud), Communities, Sites, and Force.com platform.

Worked on Service Console Lightning application which contains multiple number of Lightning web components (LWC).

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.

Used SOQL & SOSL for data manipulation needs of application using platform database objects.

Worked with admin team to create profiles and implemented Object and field level security to hide critical information on profile users.

Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud.

Involved in migrating data from Oracle database to Salesforce application using Apex Data Loader.

Prepare the test cases based on the user stories and mock ups.

Execute the test cases and log defects in defect tracking tool.

Involve in all the areas like Functional, Integration, System, and Regression testing. Analyze and review the business requirements and estimate number of hours for each scope item for specific release.

Create and identify the test data for various scenarios in testing.

Identify the various scenarios like positive, negative, and boundary conditions based on business requirements.

Used sandbox for testing and migrated code to deployment instance after testing.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Event Monitoring, Informatica, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning(Components), Workflow & Approvals, Java Ant, Angular, Bootstrap, Custom Reports, Dashboards, Oracle, Windows.

Client: Sensata Technologies, St. Louis, MO Jan 2020 – Aug 2021

Role: Salesforce Developer

Responsibilities:

Experienced in analyzing business requirements, implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships, Field Dependency and various other components as per the client and application requirements.

Experience with Salesforce Apps, installations, configurations and user security permissions to meet the organizational needs.

Good understanding of Software Development Life Cycle (SDLC), Waterfall, Agile methodologies.

Proficient with creating workflow rule, Process builder, assignment rules, validation rules.

Hands on Experience in creating Custom Objects, Custom fields, and Custom fields Master-Detail, Lookup relationships, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

Complete exposure to all stages of SDLC process with strong skills in writing various test plans, developing and maintaining test cases, test scenarios using Quality Center.

Expert in creating User Acceptance Test Plans, Test Strategies, Test Cases, Requirements Traceability Matrix and Test Scenarios to measure requirements.

Excellent hands on experience in SDLC and handling the defects throughout the bug life cycle from detection until resolution using QC.

SFDC Administration - SFDC User Management, Roles, Profiles, Security and Sharing Rules, Creating Reports and Dashboards, Change sets.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Oracle, Windows.

Client; IDEXX, Westbrook, ME Sep 2018 – Dec 2019

Role: Salesforce developer

Responsibilities:

Interacted with users to understand complex business requirements and documented requirements.

Experienced in designing, developing and data modeling of application and ensured that they are within Salesforce governor limits.

Created productive documents which will be used by rest of team to have better understanding of related system; Salesforce.com CRM.

Created custom objects, custom Fields, Validation Rules, and formula fields.

Developed SOQL query to pull data from salesforce.com.

Worked on Visual flow for automating user actions and displayed appropriate information on screens.

Worked on Process Builder for calling apex methods.

Created technical design document and functional design documents as per business requirement.

Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules.

Developed integrations to integrate data from Salesforce.com using SFDC APIs.

Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

Fields and defined Field Dependencies for custom pick list fields.

Wrote Case Escalation Rules to escalate cases depending on time frame and difficulty of case issues

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing, SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox, MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.

Client: Walmart, Dallas, TX Jun 2017 – Aug 2018

Role: Salesforce Developer

Responsibilities:

Participated in the training sessions provided by the Salesforce team.

Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.

Designed, and developed the Custom Objects, validation rules, Page layouts, Custom tabs, Entity-Relationship data model, Auto-Response Rules, to suit to the needs of the application.

Created Users, Roles, Public groups and implemented Role hierarchies, Sharing Rules and Record Level permissions to manage sharing access among different users by configuring Salesforce.

Used Field Level Security along with page layout to manage the visibility and accessibility of fields for different profiles.

Implemented Email to Case, Web to Case for various businesses and developed Assignment Rules and Workflows to assign and notify the cases to users or queues.

Implemented complex Approval Processes to ensure proper authorization in the high-stakes environment of capital management.

Designed various HTML Email templates for Auto-Response to customers.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Responsible for all the activities related to Data Management like updating using Data Loader, Data Import Wizard and uploading data in CSV files into Salesforce and for checking the correctness of the data.

Worked closely with Development team to learn Customizing Salesforce and implemented Apex Classes & Triggers, Visulaforce pages and linked them to manage the workflows Implemented in the system.

Created various Summary Reports, Matrix Reports, Pie Charts, Dashboards and setup Report Folders to authenticate users based on their profiles with permissions and Configured Salesforce.

Experienced working with Salesforce Sandbox and Production environments, also with Eclipse IDE Force.com Plug-in environments.

Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: SalesForce.com platform, Custom Objects, Custom Tabs, Custom Fields, Page Layouts, Roles, Profiles, Permissions, Sharing Rules, Validation Rules, Reports, Dashboards, Workflows, Assignment Rules, Auto Response Rules, Email Services, Sandbox, Production, Data Loader.

Client: Champion Logistics Group, Northlake, IL Apr 2016 – May 2017

Role: Java developer

Responsibilities:

Struts framework is used for building the Front-End.

Utilized the various enter Design patterns to develop the Business modules based on the required functionality.

Developed view and controller components.

Interacted with business analysts and other end users to resolve user requirements issues.

Developed user interface (view component of MVC architecture) with JSP, Struts Custom Tag libraries, HTML5 and JavaScript.

Extensively used JQuery in web based applications

Developed the controller component with Servlets and action classes.

Business Components are developed (model components) using Enterprise Java Beans (EJB).

Experience in using Ext JS for the presentation tier and developer the screens of the application.

Developed Session Façade with Stateless Session bean to provide a uniform coarse-grained service access layer to clients.

JavaScript is used for client side validation and to control some dynamic data.

Extensively worked with Oracle Application servers, Apache Tomcat, JBoss 4.2.3.

Used MAVEN scripts to fetch, build, and deploy application to development environment.

Wrote SQL queries and PL/SQL procedures for JDBC.

Prepared the REST and SOAP based service calls depending on the data passing to the web service.

Clear Case is used for version control.

Used MQ series to create, send, receive and read messages.

Used software development methodologies such as waterfall.

Used Eclipse as Integrated Development Environment (IDE).

Prepared technical and Java API documentation.

Environment: JBoss 4.2.3, JDK 1.5, JDBC, JNDI, Ajax, EJB, JSP, JQuery, Servlets, Apache Tomcat, Maven, Struts 1.2, HTML5, XML, Java Script, CSS, UNIX/Linux, ExtJS, Oracle 9i, Toad, Clear Case, MQ Series, Eclipse.

Client: CMC Limited, India Jun 2011 – Mar 2014

Role: Java Developer

Responsibilities:

The project is related to Income Support Division (ISD) which assists low income New Mexicans with various programs including SNAP, Cash Assistance, Medical Assistance, Energy Assistance and MSP.

Developed many JSP pages, used JavaScript for client side validation.

MVC framework for developing J2EE based web application.

Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.

Developed the User Interface Screens for presentation using AJAX, JSP and HTML.

Created and maintained mapping files and transaction control in Hibernate.

Eclipse used as Java IDE tool for creating JSPs, Servlets, EJBs, and XML.

Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.

Written and debugged the ANT Scripts for building the entire web application.

Used XML to transfer the application data between Client and Server.

XSLT style sheets for the XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML).

Developed web services in Java and Experienced with SOAP, WSDL.

Used the JDBC for data retrieval from the database for various inquiries.

Perform purification of the application database entries using Oracle10g.

Participate in Client side and Server side data validations using the JavaScript.

Environment: Core Java, J2EE, Servlets, JSP, JDBC, HTML, DHTML, AJAX, JavaScript, CSS, Single Pattern, Java Beans, Structs, JSTL, UML.

SWETHA UPPUGALLA

(Salesforce Developer)

Email: adwdde@r.postjobfree.com

Phone: 636-***-****

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