Service Representative Customer

512-***-**** / *******@*****.***

MARK TURNER

SKILL SUMMARY

Adobe Suite (Acrobat, Dreamweaver, Illustrator, Premiere, Photoshop) Microsoft Office Suite

Salesforce

Setting up star networks (DHCP & Static IP)

Setting up websites

Windows OS

WORK HISTORY

KGI Wireless – Austin, TX

4/2019- current

Provided power coordination reports for existing cell tower sites, and determined where new cell tower sites would be built.

LK Jordan / Maximus - Austin, TX

Enrollment Broker

2/2019 – 3/2019

State entitlement program. Enrolled persons into Medicaid benefits. Homeaway.com – Austin, TX

Resolutions Agent

8/2011 – 1/2019

Solved customer service related issues over the phone for billing, IT and general support. Also took many escalated calls as a “Senior Agent.” Resolved issues over e-mail support. AT&T - Austin, TX

Customer Service Representative

8/2008 – 8/2011

Solved customer service issues over the phone related to billing, IT and general support. EDUCATION

Peter Johansen High School. Graduate – Modesto, CA Modesto Junior College – Course work for Computer Graphics A.A.

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