Customer Service Attendant

CURRICULUM VITAE

MARGRET NJERI NG’ANG’A

NATIONALITY: KENYAN

GENDER: FEMALE

ADDRESS: 182**-***** NAIROBI

Mobile: 070*-******

Email:adwdc9@r.postjobfree.com

Summary

A resourceful and self-motivated individual with a special talent for providing superb customer service. Effective communication and teamwork acumen. Demonstrated ability to excel in a fast-paced environment and thrive under pressure. Strong analytic and problem-solving skills. I enjoy exceeding customer expectations.

Professional experience

Customer Service Intern A & M Collections 2021- Present

• Learned and understood the fundamental concepts of customer care

• Utilized CRM software to resolve the complaints of customers

• Assisted customers to ensure a positive experience

• Handled and solved customers’ problems

•Recommend improvements in products, packaging, shipping, service, or billing methods. And procedures to prevent future problems.

• Keep records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results

and any planned adjustments.

• Determine charges for services requested, collect deposits or payments, or arrange for

billing.

• Refer unresolved customer grievances to designated departments for further

investigation.

ADDITIONAL

• Excellent knowledge of attracting potential customers for business purposes

• Strong know-how of managing existing accounts in terms of service and product knowledge

• Well-versed in responding to customer requests in a time-efficient manner

• Well-versed in managing customer complaints according to company policies and protocols

Waitress at Opal springs international 2019-2021

• Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)

• Prepare tables by setting up linens, silverware, and glasses

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drinks orders, using POS ordering software, order slips, or memorization

• Serve food and drink orders

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area.

Service Attendant at Shade Hotel Ngong 2017-2018

• Greet and escort customers to their tables

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Communicate order details to the Kitchen Staff

• Up-sell additional products when appropriate

• Arrange table settings and maintain a tidy dining area.

KEY STRENGTHS

• Proactive go-getter attitude

• Great phone etiquette

• Critical thinker

• Exceptional attention to detail

• Computer: Word, Excel, Internet, and E-mail

EDUCATION

CERTIFICATE: KIAMBU INSTITUTE OF SCIENCE AND TECHNOLOGY

Certificate in Hospitality management.

Related Coursework:

• Customer Service Principles

• Quality in Customer Service

• Customer Relationship Management

• Motivation and Leadership in Customer Service

• Customer Retention and Service Recovery

• Conflict Management and Negotiation

KCSE: RUCHU GIRL HIGH SCHOOL

Scored C plain

KCPE: MAUA PRIMARY SCHOOL

223 Marks

REFERENCES

Available upon request.

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