Lacey Bundy ***** Walden Rd. #****

Montgomery, TX 77356

936-***-****

adwdbu@r.postjobfree.com

EXPERIENCE

City of Magnolia, Magnolia, Tx— Utility Billing Manager June 2021 - August 2022

Responsible for managing day to day operations of Utility billing. Oversaw and managed utility billing and general reception for the city. Perform various utility billing activities; maintain system controls and information for file maintenance, customer accounts, utility services, rates, charges and the billing process; set up and maintain various codes and letters within the billing system; ensured timely process of monthly customer utility billings, communicate with customers, software vendors, and other city staff to resolve issues and answer inquiries; research utility account transactions to respond to customer inquiries regarding bills, payments, adjustments and consumption issues; provide information and assistance regarding accounting related issues; research problems and initiate resolution; provide assistance and training to other employees regarding billing and/or cash receipt issues.

Responsible for monthly meter reads; upload laptop and handheld scanner and downloads corresponding reads into the utility billing software; generate utility reports, process past due notices, late fee notices, shut off fee notices due to non-payment; answer phones, receive visitors; provide information or routes to appropriate staff. Open and sort mail, prepare monthly billings, and perform other responsibilities or special projects as assigned by the City Administrator. Town & Country Construction LLC, Magnolia, TX — Office Manager

January 2008 - May 2021

Responsible for managing day to day operations with 3 employees, Handled client correspondence and tracked records to foster office efficiency. Maintained computer and physical filing systems. Prepared vendor invoices and processed incoming payment. Oversaw office accounting functions such as AP/AR to keep finance accurate and current. Handled all incoming business and client requests for information. Received, screened and routed incoming calls. Kept all documentation and records accurate, and up to date with the latest date to prevent errors in processing or delivery.

EDUCATION

Northbrook High School, Houston, Texas — Diploma 1996 References Available Upon Request

PROFILE

Organized Office Manager with

over 15 years of experience in the

construction, and billing field..

Dependable administrator skilled

at managing multiple projects

simultaneously. Friendly and

energetic professional with

remarkable communication and

prioritization skills. Committed to

delivering high quality results and

a strong team player.

SKILLS

Office Management

Complex Problem

Solving

Expense Reporting

Bookkeeping-AP/AR

Job Scheduling

Professional and Mature

Strong Clear

Oral/Written

Communication Skills

Expert in Customer

Relations

Motivated Multi Tasker

Self Starter

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