Strategic and results-oriented business analyst with 7 plus years’ experience in software development technology, data analysis, and project management. Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills. Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations. Excellent analytical, de-bugging skills and documentation skills. Strong knowledge of the Software Development Life Cycle (SDLC) methodologies, Product Lifecycle Management, including Agile and Waterfall models. Effective communicator and change agent with the ability to manage multiple priorities in a fast-paced environment.

Scrum Practices: Experience with user stories, story slicing, backlog grooming, release planning, sprint planning, sprint review, and sprint retrospective.

Project Management: Able to conduct SWOT and cost-benefit analyses. Extensive knowledge of Gantt charts, scheduling, resource planning, critical path method, risk analysis, and risk management.

Process Management: Direct requirements gathering, process flow, functional process flow, process modeling, process re-engineering, and change management. Document enhancement requests with a keen awareness of developer needs and end-users and deals with clients efficiently.

Application Design: Facilitate application design (prototyping, screen mockups), wireframes, UI design. Possess considerable knowledge in the analysis, design, and re-engineering of system applications and business processes. Utilize structured system analysis methodologies, placement of business controls, diagramming data, and process mapping, applying Unified Modelling Language (UML) diagrams.

Data Analysis: Conduct data analysis, data mapping, logical data modeling. Created class diagrams, entity-relationship (ER) diagrams and used SQL queries to filter data within database.

Testing: Oversee unit testing, end-to-end testing, system testing, regression testing, and User Acceptance Testing (UAT).

AREAS OF EXPERTISE

Agile Methodology

Scrum

Project Management

Data Analysis

Requirement Gathering

Change Management

Business Process Flow

Data Mapping

Documentation

User Stories

System Testing

Sprint Planning

Implementation

Quality Assurance (QA)

Communication

UI Design

UML

Wireframes

Data Modeling

Data Visualization

Software Testing

Go-Live and Post Go-Live Support

Deployment Support

Technical Writing and Documentation

Identity Life Cycle Management Process

Product Lifecycle Management

SKILLS

Languages: C, C++, Java, SQL

Software: SAP-ERP, SAP Success Factors, MS-Office, MS Access, MS-Project, Minitab

System: Windows 98/2000/XP/7/8/10, Mac OS

Databases: Oracle Server, MS SQL Server, Postgre SQL, MySQL

Methodologies: Agile, Waterfall, RUP, Scrum, Kanban

Visualization: MS Visio, Creately, Rational Rose, Zoho, Tableau, Lucid Chart, Invision, Power BI

Testing: HP Quality Center (HPQC), Load Runner, JIRA, Confluence, ServiceNow, TFS

Other: JIRA, Rally, Rational Clear Case, Work Brain, SharePoint, Aha, Salesforce, AEM, Workday, Kronos, Azure

EXPERIENCE

Senior Business Analyst – Product

Elevate Patient Financial Solutions (MedData) Remote - Spring, TX March 2022 – Present

Serve as a liaison between the technical and the business community, working with business partners to analyze business requirements, and reviews/produces specifications for product or system changes. Worked with the project delivery team in an agile structure to ensure that they understand the specifications and acted as a thought partner who shapes requests from the business community into actionable, meaningful changes to products/systems. Responsible for end-to-end coordination, ensuring the requirements, needs, goals and expectations of the functional stakeholders are met accurately and timely. Confirmed with the clients the in scope files, their naming conventions and the frequency.

Responsibilities:

Attended client meeting, gather requirements, enhancement items, client issues & document the client request

Attended internal call with the project team discussed about the client requirements and sets priority for each task

Worked with the architect, Project manager and share the client requirements and discuss the project priorities and go live dates

Worked with developers on client requirements and set the hours of effort needed to complete the task.

Tracked the test files and share with the project team for review once the files are received from the clients.

Provided feedback on the testing process to the project and give test status.

Worked on initial Triage on the enhancement and support ticket in Monday.com and Cherwell.

Communicated with the user for the additional details, examples needed for Cherwell support tickets and start new email chain.

Created the DevOps tickets to mirror all the Cherwell tickets and assign to the developer.

Worked with a highly dynamic team focused towards Digital Transformation.

Provided work status, and coordinate with Data Engineers, Project Managers, and Business Analysts.

Managed customer deliverables and regularly report the status via Weekly/Monthly reviews.

Worked in an Agile environment, in 4-6-week sprints. Prepared and owned business requirement document (BRD).

Developed functional and non-functional specification documents along with creating user stories and user interface mockups.

Leads the analysis of product or systems changes my evaluating, advising, and documenting systems change requests to ensure product changes are feasible, useful, and align with the roadmap.

Coordinated with IT and business sponsors on during and after the business council process to evaluate development effort from a systems feasibility perspective while also providing systems expertise and cost/benefit analysis.

Ensured that the project sponsors expectations are translated into clearly defined scope.

Evaluated all options available and identify the pros and cons of each option as they relate to product enhancements, system processing, business processing, time and cost and recommend the best possible solutions and estimates

Coordinated and developed with business units to complete all requirements gathering exercises for assigned projects and produce user stories and requirements

Authored and presented business requirements, user stories, and other documentation related to changes to the product line to stakeholders, technical team members, and business partners. Integrate business rules and business data with technology.

Partnered with scrum or Kanban team members to identify sequence, estimate risk and impact of proposed changes, and produce user stories.

Coordinated with IT/QA, scrum masters/project managers, business owners and product team members to ensure test plans and test cases are comprehensive.

Provided guidance on a continuous basis to team members in the areas of product life cycle, operating procedures, processes and practices.

Created risk management plan to identify, analyze, monitor and respond to risks associated with the project to ensure ability to achieve expected outcomes, on time and on budget.

Communicated project status weekly to team, business owners and executive leadership as appropriate throughout the duration of assigned projects and through post implementation.

Environment: Agile Scrum Methodology, Microsoft Visio, MS Access, Data Loader, MS Office applications, JIRA, Confluence and DevOps.

Senior Business Analyst – Salesforce.com

Drexel University Online Philadelphia, PA April 2021 – February 2022

The sales cloud was customized to organize and manage student applications across globe. For student applications, the portal was designed using Visualforce and these application information were directed to Salesforce. Once leads are created, rest part followed as typical sales cloud with minor customization.

Responsibilities:

Developed and maintained software applications in support of Drexel University Online’s business initiatives.

Responsible for requirement development, management, impact analysis with the help of stakeholders including business subject matter users and IT teams.

Responsible to grooming user storing, sprint planning and reviews.

Assisted scrum master in maintaining expectations within scope, including change request analysis/impact analysis and change control documentation using Clear Case.

Created and revised analysis artifacts and deliverables such as business requirements, functional requirements, use cases, business rules, and business process models as needed.

Proactively communicated and collaborated with clients and technical teams to prioritize requirements, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processes.

Responsible for the development and maintenance of new and existing software applications and web services. Keeping systems current with changing technologies.

Testing new applications to ensured that logic and syntax are correct and that results are accurate.

Developed core system integrations and monitored the data exchange between DUO’s systems.

Maintained and supported multiple lightening applications and projects.

Implemented custom integrations across Salesforce cloud platforms and with other third-party tools as needed.

Environment: Salesforce.com: Sales & Marketing Cloud, Agile Scrum Methodology, Salesforce CPQ and Salesforce Billing, Invoice IT, Sandbox, Online Fulfilment System, Lucid Chart, SAP Power Designer, MS Office, Microsoft Visio, JIRA, Confluence, Pardot, Outreach, Vlocity, MS Access, Data Loader, Ring Central, Go to Meeting

Business Analyst – Techno Functional

American Airlines Tempe, AZ April 2020 – March 2021

The project involved migrating employee populations in legacy US Airways and AA systems into a single cloud-based platform. Employees were moved based on their calc groups and airport codes. Based on the new changes user stories were written to accommodate premium rates to employees.

Responsibilities:

Collaborate with the Development and Quality Assurance (QA) team to create a systemic process to ensure employees accrued sick and vacations hours during COVID Leave of Absences adhering to Union policies

Migrate time and attendance legacy tracking system to a new application to account for job premium rates by defining business requirements, writing user stories, and collaborating with teams on agile methodology and testing

oUpdate and upload data into Work Brian time system, and align information to legacy systems such as SHARP and EC

oProvide Security Access to employees in the Workbrain time system based on their role

Conduct data analyses, reporting, and auditing of the payroll exports by running SQL queries and reporting tools

Manage test scripts and test plans for new system functionality and deployments using HPQC, including User Acceptance testing

Worked with Workday application to link between current time and attendance systems.

Maintain product/defect backlog, record sprint and iteration status', and create user stories in Rally

Develop entity relationship diagrams (ERD), flow and sequence Diagrams to visualize processes for technical and business teams

Coordinate with user experience (UX) team and data team to create designs, mockups, and data mapping documents for applications

Provide support for error resolution and troubleshooting to ensure smooth operations

Environment: SharePoint, MS Excel, MS Word, MS SQL, Rally, Workbrain, LucidChart, SAP SuccessFactors, Kronos, HPQC,

Business Analyst -Product

Ategrity Specialty Insurance Company Scottsdale, AZ May 2019 – March 2020

To improve the business function and expand the business, the company needs a revamp to the website where several lines of insurance can be covered. The website would feature issuing policies, tracking claims in all 50 states in the United States for several lines of insurance. The website would provide a seamless, efficient, and user-friendly experience for the customers to file their claims and issue policies.

Responsibilities:

Resolved system flaw affecting insurance policy terms by gathering requirements, writing user stories, creating prototypes and wireframes to redesign documents, resulting in increased revenue and agent/broker registries to 500.

Developed dashboards and automated report generation with the development team reducing manual processing time by 30%, which improved workflow efficiencies.

Experienced working with Guidewire Technology to process claims.

Tracked tickets logged through KANBAN board and coordinated with the offshore development team

Drafted Unified Model Language (UML) diagrams like Use Case Diagrams, Business Flow Diagrams, Activity/State Diagrams, and Sequence Diagrams to chart processes

Collaborated with product owners to write up and prioritize documents like user stories for product backlogs and UX team to create designs and mockups

Implemented SQL queries for QA testing and report/data validation; set up definitions and process for test phases including Product, Integration, System, and User Acceptance Testing (UAT)

Familiar with password rotations, password malfunctions, account creations, account changes, application integrations, maintaining/creating new digital password vaults.

Created user manuals/ training documents for end-users and assist in training programs

Environment: SharePoint, Jira, Confluence, MS Excel, MS Word, SQL Server, MS Visio, HP ALM, Guidewire, Azure

Business Analyst – E-commerce

BJ's Wholesale Club Boston, MA February 2018 – April 2019

This B2B e-commerce project was to upgrade B2C/B2B Ecommerce and integrate its functionalities to the Sterling Order Management System (OMS), Fulfillment and Supply Chain systems, which is using Ecommerce platform would help Vendors and Partners access areas of Product Delivery and Return, Invoicing over a secure web portal.

Responsibilities:

Participated in Agile Planning Sessions, Daily Agile Scrum, Biweekly Sprint Planning, Retrospective Sessions, Business Demonstrations and Decisions for the Release of the Sprint Output to Production

Led a team of Data Analysts and Engineers to collate, report, and interpret data to form insights

Produced monthly reports, which include key metrics, financial results, and variance reporting, as well as reconcile financial reports

Worked closely with peers and ETL Leads/Managers to perform detailed data requirements analysis and create design specifications and operational documentation; performance tune SQL statements executed by ETL code as required

Pre-processed data in Tableau to create visualizations on-demand by querying data from SQL Server

Organized meetings with the SMEs and Data Owners to walk through findings and determine the cleansing process

Worked with CMS such as AEM to document front end and backend requirements and update regularly.

Developed the Epics and Themes for the Scrum Project as the product owner

Devised and prioritized the Product Backlog by conducting requirement churning sessions with Business/Product Teams

Facilitated wireframe creation & final design of the system's UI.

Environment: SharePoint, Jira, Confluence, MS Excel, MS Word, SQL Server, Tableau, POS Systems, SAP POS, TFS, AEM

Business Analyst – Supply Chain

Luxottica Retail McDonough, GA May 2017 – Jan 2018

This supply chain project involved the migration of legacy AFS systems into a single platform using SAP. This environment was linked with an automation system to conduct activities in the warehouse like order management such as order to cash, picking, packing, receiving and shipping.

Responsibilities:

Enhanced team performance with SDLC by implementing scrum methodology and agile framework in projects with team members and key stakeholders

Wrote user stories, translated them to technical specifications, and coordinate with the Scrum team to define user stories in JAZZ

Worked on raised tickets by assigning them to developers and testing teams using Assembla.

Developed wireframe diagrams for GUI to help developers to prepare real-time easily accessible screen layout

Maintained SAP master Data, Article master, Site Master, Vendor Master, Assortments for multiple promotions

Provided post-go-live support and on-the-job training in material management (MM), inventory management (IM), warehouse management (WM), and extended warehouse management (EWM) for users of all levels in the Purchasing department and the warehouse, the company's end-users for Material Handling (WM, MM, IM)

Enhanced purchasing processes and customized inbound processes such as subcontracting, third party, consignment processes

Experience working with RFID technologies for products to ensure safety protocols.

Prepared requirement traceability matrices (RTMs) and managed all components of the business requirement, including data analysis and reporting using Excel and Access

Partnered with QA Team to write test cases, test plans, and test the final application to verify whether all the User Requirements were met in the application

Managed user stories and Product Backlog in JIRA, including GUI screen & workflow diagrams; organized and performed GUI testing, functional and regression testing, and support for UAT

Environment: SharePoint, Confluence, MS Excel, MS Word, SAP MM/WM/IM/SD,AFS, WCS Automation, Jazz

Business Analyst – Loan Origination

Bank of New York Mellon Houston, TX March 2016 – April 2017

The project involved working with numerous teams to develop an enterprise Web-based interface system supporting primarily the mortgage loan origination and processing business areas. This application allowed users to maintain and set-up account information, loan origination, and many other business areas including loan servicing. The capacity of the project was to create an integrated solution to replace the existing isolated systems.

Responsibilities:

Led bi-weekly meetings and created status reports and presentations regarding business requirement gathering and data analysis

Prepared the Agile FSD (User Stories) for the project deliverables that documents customer needs, expectations, and recommended solutions

Participated in SCRUM meetings with the Subject Matter Expert and the Project Manager

Created "incident/service now" tickets and resolved issues promptly

Contributed to the full life cycle of a live project, which includes analysis of functional requirements, design, development, testing, and implementation

Coordinated with Business Users and Development team for setting up a test environment, test data, and backend interfaces

Developed queries in SQL to analyze data and compare UI testing results to the database

Environment: ServiceNow, MS Excel, MS Word, MS SQL, JIRA

EDUCATION

MBA in Business Analytics and Management Information Systems (Ashland University, OH)

BBM, Bachelors in Business Management (Tribhuvan University)

Certifications:

Certified SAF Agilest

Certified Six Sigma Yellow Belt

Salesforce Certified Administrator

Salesforce Certified Platform Developer I

Salesforce Platform App Builder

Contact this candidate