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Project Manager Customer Service

Location:
Manhattan, KS, 66502
Posted:
April 05, 2023

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Resume:

CHRISTOPHER ALVARADO

Junction City, KS, ***** 580-***-**** adwdbl@r.postjobfree.com

PROFESSIONAL SUMMARY

Project Manager and United States Army Veteran with an active Top Secret/SCI Clearance and 14 years of proven experience in customer service management, strategic planning, and risk analysis. Adept at accomplishing measurable results while leading teams in a dynamic, fast - paced environment. Possess a comprehensive background in project management, logistical operations, and personnel management. Managed excess turn in program valued at $2.7M while managing risk, safety, and quality assurance. Career supported by the pursuit of a Bachelor of Arts in Supply Chain Management.

• Cross-Functional Leadership

• Quality Assurance Control

• Resource Allocation

• Data Research Analysis

• Procedural Compliance

• Training Development

• Policy Design Implementation

• Conflict Resolution

• Microsoft Office Suite

PROFESSIONAL EXPERIENCE

United States Army Various Global Locations Jan 2013 – Present

Logistics Operations Project Manager

• Monitored and reported status of 10 military contracts supporting 150 personnel; provided guidance on organizational standing policies, procedures, and processes

• Facilitated relocation and directives of 114 medical providers and support personal in support of pandemic relief missions to local hospitals

• Coordinated logistics requirements for multiple offices and operations resulting in uninterrupted operations over a 2-month period

• Led acquisition and supply chain process for 17 fitness systems valued at $50K ensuring over 1K employees were physical ready for mission requirements

• Oversaw the execution of 288 support requests resulting in over 1K pieces of equipment and 10K gallons of fuel delivered

• Facilitated the incoming and outgoing shipment of freight weekly using third party logistic freight carriers; ensured the organization maintained full operational capabilities

Logistics Supervisor

• Led 25 employees and ensured proper guidance and adherence to regulations and compliance; resulting in timely logistics operations and 100% mission readiness

• Requested quotes and negotiated for supplies and services in compliance with federal acquisition regulations with companies registered in the system for awards management

• Advised executive leadership on all operational, training and personnel readiness related matters; provided input for the development of operational plans, tasks list, and oversaw the execution of directives

• Created new storage and inventory procedures leading to 15 straight monthly inventories at 98% accuracy

• Utilized an effective composite risk management process to identify and analyze risk while developing mitigation measures that decreased the likelihood of accidents or safety incidents during operations

• Worked with senior leadership in standardization inspection, and facility certification inspection; organized the purchase of over $15K worth of vital equipment

• Scrutinized reports for accuracy and quality control; attention to detail and strict enforcement of procedures and processes enhanced organizational operational readiness and facilitated rapid response initiatives

EDUCATION CERTIFICATIONS

Bachelor of Arts Supply Chain Management American Military University In Pursuit



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