Irene Herrera

adwda5@r.postjobfree.com

Long Beach, CA. 90804

562-***-****

Objectives

Looking for employment where my skills are challenged daily in hopes to reach my full potential. I look to use my skills and my experiences in a way that will be mutually beneficial for me and my employer allowing for future development and growth. Highly competent operations manager with 12 years of experience responsible for managing the daily business operations, including overseeing all aspects of recruiting, and process development for improvement.

Education

Paramount High School

June 1998 - High School Diploma

American Career College

October 2014 - Licensed Vocational Nurse Program Completion

Experience

Transworld Shipping, Inc:

Long Beach, CA (September 2022 – March 2023)

Ocean Export Account Representative

Identify customer service requirements and define/develop rate quote requests. Analyze customer’s ocean and inland rates and negotiate with carriers to define/secure the most cost-effective rate structure for the transportation of their cargoes. Serve as the liaison with customer and ocean carriers in contract negotiations and protect the customers shipping interests. Maintain rate quote information database of pricing information forwarded to customers. Prepare appropriate ocean shipping documentation, letters of instruction, bill of ladings, EEI (electronic export information), delivery orders, commercial invoices, packing lists, certificates of origin etc. as well as tracking of shipments. Prepare and oversee pick up and deliveries of cargoes per customer’s request. Perform cargo bookings and all related tasks for ocean services. Work with warehouse operations to track and prepare loading specs of cargoes as per customer requirements and maximum cubic utilization of ocean containers. Work with customer suppliers to track availability, coordinate pick up and ship orders based on PO Management customer guidelines and identify most effective routing means based on established rate structures and in compliance with all governmental agencies/regulations. Prepare reports required by customers and invoice all related services performed on shipments. Coordinate inland trucking, consolidations, and identify insurance requirements. Maintain management and overseas offices informed on a regular basis, alerting management of business opportunities, problems /issues. Gather and monitor all relevant export documentation needed to ship via ocean. Keep current with government regulations pertaining to international commodities shipments, e.g. hazardous materials, customs, foreign country regulations. Process and oversee the process of all operational shipment input, including AES filing and timely client billing.

Bolt Express, LLC:

Torrance, CA (January 2021 – August 2022)

Trucking and Freight Dispatcher

Scheduled truck drivers, delivery vehicles, best traffic routes with ideal delivery windows and timeframes as necessary. Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics. Generated bills of lading, freight invoices, and delivery receipts while maintaining records of all transactions and deliveries. Managed all payroll for drivers.

Chartwell Staffing Solutions, Inc: Gardena, CA (April 2018 - January 2021)

Operations Manager

Effectively communicating with team members at all levels to improve staff performance and morale. Support needs of senior stakeholders and board of directors. Manage budgets, payroll, planning, develop and review existing policies and procedures. Trained new employees on systems, search strategies, composing emails, vetting candidates, and other crucial functions. Established repeat hiring manager relationships while building rapport with entry level to executive candidates and all levels of the client's hiring process. Developed creative strategies to secure candidates utilizing the internet, job fairs, social networks and cold calling. Met or exceeded hiring goals; maintained and reported all hiring and pipeline matrixes. Conducted interviews with internal employees in efforts for internal mobility. Conducted in-person and telephone interviews to link customer needs with our services while building the value of our brand. Developed business strategies and gained new personal leads every month. Recruited for all level positions within the light industrial. Researched for prospective candidates, reviewed resumes, conducted phone screens, held in-person interviews, submitted profile summaries to division management, arranged team interviews, summarized feedback loop, and presented offers.

Consolidated Staffing Solutions, Inc: West Covina, CA (December 2016 - March 2018)

On-Site Manager

Central contact for hiring managers and human resources to identify openings, recruiting associates on a daily basis. Evaluate staffing strategies and plans, responsible for providing emergency 24/7 staffing support service to the client. Submit qualified candidates to hiring authorities, coordinate drug screens and background screens, handle all new hire paperwork. Track client property and attend monthly on-site meetings as necessary. Submit and update payroll hours reports daily, update fill rates and headcount reports daily. Oversee associates and make sure all deadlines are met on a day to day basis.

Hope for Healing Counseling, Inc: Paramount, CA (December 2014 to December 2016)

Office Manager

Customer service, create and maintain spreadsheets, appointment booking, as well as data entry. Maintain database and records, accounting, payroll, insurance verification. Answer phones, assist all therapists in record keeping, create announcements for open job positions and post announcements. Address questions from public, employees, and outside agencies regarding company services and current employment opportunities, guide candidates through the application process. Create employment contracts, prepare on boarding and orientation documentation for new hires. Maintain company files up to date such as policies and HR records, running and customizing monthly reports in QuickBooks and Excel. Perform banking functions as required, create and maintain company data in QuickBooks. Main point of contact for DMH, DCFS, CalVCP, any other agencies and all medical insurance companies for new client referrals or existing clients. Administering compensations and company programs.

St. Francis Medical Center: Lynwood, CA (July 2013 to December 2014)

Vocational Nurse

Medication administration, vital recording, first aid, patient care, data entry, customer service, team building.

National Auto Parts: South Gate, CA (March 2009 to June 2013)

Office Manager

Created and maintained spreadsheets, customer service, filling, processed employee payroll, invoice processing, answered telephone, managed money and payments, conducted internet research for pricing, created monthly reports, maintained database and records.

Trujillo Truck Repair: South Gate, CA (May 2007 to March 2009)

Executive Secretary

Created and maintained spreadsheets, customer service, filling, processed employee payroll, invoice processing, answered telephone, managed money and payments, conducted internet research for pricing

PMW Pharmacy: Long Beach, CA (February 2000 to September 2005)

Pharmacy Clerk

Front office duties, customer service, created and maintained customer records, verified customer demographics and insurance, translated consultations, handled cash register and payments, inventory stocking, transferred customers with questions to appropriate workers.

Skills

●Bilingual: Fluent in Spanish and English

●Proficient in Microsoft Programs (Word, Excel, Outlook, Google Docs, Adobe, PowerPoint, etc.)

●Proficient in QuickBooks

●Typing 60 wpm

●Excellent Computer Skills

●Excellent Customer Service

●Excellent organizational, multi-tasking, interpersonal, and communication Skills

●Extremely organized

●Effective team leader

●Master and apply new skills quickly

●Excellent management skills

●Excellent recruiting skills

●Human Resource Experience

●Payroll Experience

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