Consumer Relations Service Director
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
Lester Williams
Ocala,Fl. 34473
Consumer relations. Highest CSI rating
in our district while Service Director.
• Auto Sales. 1st full year Salesman of
the Year.
• Communicate well with customers
and co-workers.
•
• Extremely reliable. Always on time. Actually early reporting to work.
• • Attention to detail = 100%
• Purchase/Sale of homes. Complete renovation of homes and condominiums.
• Ability to read and evaluate credit
reports.
•
Self Employed
Self owned business – Cumming, GA July 2006 - Current Evaluating homes to purchase, renovation, and then sell or rent. During this time I have bought and sold 22 homes. I still own a few that are currently rented. Supervised subcontractors during the renovation. Sales Consultant
US Auto Sales – Cumming, GA. August 2007 - May 2008
• Salesperson for a buy here pay here dealership.
• Greeted customers and offered them assistance where possible. Made cold calls to all prospective clients in order to inform them of new products they may be interested in, deals and specific product details.
•
• Negotiated the terms and prices of sales, reaching agreements with customers.
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
• Followed up with customers ensuring their satisfaction with their purchases.
• Submitted orders for processing.
Sales Consultant
Hertz Car Sales, – Pompano Beach, FL July 2003 - May 2006
• Greeted customers and offered them assistance where possible.
• Informed customers about current promotions and sales, encouraging them to take advantage. Made cold calls to all prospective clients in order to inform them of new products they may be interested in, deals and specific product details.
•
• Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them. EDUCATION
Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
•
• Negotiated the terms and prices of sales, reaching agreements with customers.
• Took credit applications and submitted to financial institutions for approval.
• Followed up with customers ensuring their satisfaction with their purchases. Sales Consultant
Eddie Accardi's Convertibles Plus – Pompano Beach, FL. August 1997 - June 2003
• Greeted customers and offered them assistance where possible.
• Working with customers to find the vehicle that was right for them. Duties included taking credit applications and reviewing the results to determine if the customer was able to obtain financing approval. Submitting the applications to financial institutions for final approval.
•
• Followed up with customers ensuring their satisfaction with their purchases. Owner/manager
The Wizard's Inn – Richmond Hts., OH February 1989 - April 1997
• This was a restaurant/lounge. I employed 35 people. I did all the hiring, inventory control, payroll, benefits, HR.,
• Organized special events.
• Catering.
• Daily menu planning.
• Communicating with customers to ensure their satisfaction with our food and beverages.
• Fulfilled administrative duties, including: completing and filing paperwork, Account Executive
Hours Inc. – Cleveland, OH September 1984 - December 1988
• Dispatched temporary help to companies.
• Sent out over 400 people daily.
• Communication with the companies to ensure out employees were fulfilling their needs.
• Conducted casual meetings and business lunches with clients to make a personal connection.
• Resolving any discrepancies that would come up from time to time. Service Director
Mills Nissan/Jaguar – Willoughby, OH February 1972 - August 1984
• Oversaw the service department, body shop, and parts department.
• Supervised 3 service writers.
• Supervised 12 auto technicians
• Worked closely with the parts and body shop managers to facilitate smooth operations between the departments. Undergraduate
Lakeland Community College - Holden University Center Kirtland, OH May 1979
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