Entry Clerk Data

FELICIA CALLAHAN

DATA ENTRY CLERK

224-***-**** adwd8v@r.postjobfree.com Waukegan, IL 60085

CAREER OBJECTIVE

I am a highly qualified professional with over 10 years of data entry, records management, customer service and application experience. I have a heavy background in documentation, implementation and reporting and I have extensive experience using MS Excel including v-lookups, pivot tables, formulas and spreadsheets to manage and manipulate data. I have previous experience from AbbVie/Abbott, Vista Health, Cardinal Health, Medline, and Lake County Health Department so I am familiar with the industry and comfortable working in a corporate environment. I have excellent communication skills. My technical skills include MS Office Suite (Word, Excel, PowerPoint, SharePoint, Access, Outlook), SAP, Lotus Notes, Adobe G-mail, and more. Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers. I can interview with a 24-48 hours' notice. Thank you in advance for your consideration.

EXPERIENCE

INFORMATION SPECIALIST III Randstad, Abbvie

June 2019 - January 2020

Set up user names and passwords for end users and managed accounts using MKS, ABBVIE Connect,Tracts, Aspire, Attache, ARS, and IAM

Corresponded using Microsoft Office

Provided support to end users both locally and remotely

Provided customer service with professionalism and courtesy

Ability to handle large call volume

Provided account access and removals

DATA ENTRY CLERK Insight Global, Medline Industries

February 2018 - November 2018

Responsible for collecting patient and doctor information

Accurately input patient records

Used Excel (Spreadsheets, v-lookups) daily to manage and keep track of all doctor information

Uploaded documents needed for delivery of medical supplies

Contacted patients and doctors to obtain information.

SENIOR BROADCAST TRAFFIC ASSISTANT Lincoln Media Services, Inc

January 2016 - June 2017

Responsible for ensuring commercial advertisement on cable and digital networks

Performed weekly reporting and tracking of sales data using Excel (spreadsheets, formulas, v-lookups, pivot tables)

Input the title of client advertisement into database and enter instruction for ad airing

Reviewed contracts for accuracy and status of clients advertising schedule

Train new reps on processes

Various general office duties.

NAVIGATOR Vista Health Systems

December 2014 - April 2015

Helped patients and community get health care coverage

Created accounts

Verified and set up patient insurance plans (Medicare, Medicaid etc.)

Data entry of patient files and records

Emailed correspondence using Microsoft Office

IT SECURITY ADMINISTRATOR AbbVie/Abbott

November 2011 - March 2013

Created and set up usernames and passwords for end users and managed accounts using AISHAREit, Essbase, MS Excel, and NPI

Corresponded using Lotus Notes and Microsoft Office

Provided support to end users both locally and remotely

Provided customer service with professionalism and courtesy

Ability to handle large call volume

Documented and managed customer issues using database spreadsheet and tracking tools

DATA ENTRY/BILLING/GENERAL OFFICE ASSISTANT Lake County Health Department

July 2010 - January 2011

Entered patient information into AS400

Priced bills from various medical providers

Updated patient records

Verified patient insurance (Medicare, Medicaid etc.)

Made contact calls for past due invoices

Managed voucher payments

Mailed confidential information and reminders to patients and providers

General office duties

Filing, faxing, copying, and answering phones

EDUCATION

COMPLETED COURSEWORK TOWARDS AA IN BUSINESS COMMUNICATION

College Of Lake County, Grayslake, IL

COMPLETED COURSEWORK TOWARDS DIPLOMA

Zion Benton High School, Zion, IL

SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Access, Outlook), Leasepak, SAP, Lotus Notes, Alltel, Adobe Reader, Citrix, PDS, Avaya

Software Installation

Clerical Support

Data Communications

Records Management Systems

Security Procedures

Information Updates

Reading Comprehension

Computer Proficiency

Word Processing

Manage Files

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