C V

Courtney M Vignaude

MEMBERSHIP COORDINATOR

PROFILE

CONTACT

I would like to introduce myself to you and your staff. My objective is to continue my career development where my skills and qualifications can contribute to your company's growth.

I am a responsible, dedicated individual with exceptional interpersonal communication and presentation skills. I also have over 20 years experience as Front Desk/Administrative personnel. I look forward to hearing from you soon. Please feel free to contact me via email or phone. Thank you in advance for your consideration.

Address

5055 E Charleston Blvd E206

Las Vegas, NV 89104

Phone

702-***-****

Email

adwd6d@r.postjobfree.com

EXPERIENCE

Clark County Medical Society

Sept. 2020 – Present

Membership Coordinator

Process Memberships to Organization

Answering phones

Correspondence

Data Migration Clean up

Data Management

Data Analysis

Create spreadsheets

Develop Processes and Procedures for position

Membership development

Transcribing Minutes /Drafting Agendas

Data Entry

Mass Mailings

Arrange Committee meetings

Responsible for Calendar maintenance

Background checks/Credentialing

Collaborate with finance, membership teams to review and reconcile dues payments

Coordinate with outside vendors for system support and service as needed.

Proactively find and correct data quality issues on a regular basis

Ensures member records are coded correctly by performing periodic audits.

Administer the Association’s business intelligence platform and ensure reporting is accurate and timely

Serve as technical lead of the association for MC Trade

Order collaterals and materials for events

Siegel Suites Traveling Assistant Manager

Sept. 2016- Sept. 2020

Daily dispatch of staff

Processing of Purchase Orders

Liaison between residents and management

Assist with payroll

Train CSRs in other states

Establish office workflows, routines, policies, and procedures

CSR

Greet customers

Answer incoming calls

Accept rental payments via GearCo

Correct Audit errors in GearCo

Advertise properties using different media

Generate sales leads

Perform background checks

Create guest profiles

Process 5 day notices/Eviction filing

Process bad debt write-off

Customer Contact Channels (C3)

July 2016- Sept 2016

CSR

Answer inbound calls

Sending correspondence to Medicare recipients

Assisting the member with choosing PCP

Assisting members with demographical changes

Providing accurate quotes for services/procedures and RX prescriptions based on policy

directing member calls to appropriate providers

Children’s Home and Aid

Administrative Assistant / Receptionist –Community Schools

Jan. 2013- Sept. 2015

Ordering supplies

Typing correspondence

Processing Purchase orders/ check requests

Development of newsletter for department

Medicaid Billing

Answering phones/ Greeting guests

Manage calendar for Director

Travel coordination for Director/Staff

Amerigroup Corporation

Appeals Coordinator

June 2006 - October 2008

Resolved issues regarding administrative reviews

Reviewed inquires to determine appropriate work process and route accordingly

Verified, resolved and documented member grievances in accordance with state requirements

Ensured all complaint activity was reportedly to DCH oversight agencies

Tracked, trended and reported quality and access grievances by provider Implemented quality improvement studies including selection of valid or reliable indicators and coordinated monitoring and evaluation activities

Prepared quality management reports in accordance with policies and procedures

Administrative Assistant / Receptionist/ Data entry clerk

November 2004 - June 2006

Managed executive and department schedules

Planned and prepared for meetings

Prepared documents, reports and correspondence from dictation or handwritten notes

Entered, updated and deleted appointments from schedule

Arranged travel for executives and prepares expense reports

Answered inbound calls and created presentation materials for executive

Designed electronic file systems and maintained electronic or paper files

Handled requests for capital expenditures and prepared bi-weekly timesheet for department

EDUCATION

Unfinished AA Degree

Moraine Valley Community College

Concentration: Computer Technology

Kennedy-King City College

Concentration: Liberal Arts

SKILLS

Knowledgeable of IBM/ Compatibles, fax, copy machines- personal and heavy duty multi-users, Dictaphone, 10-Key,microfiche reader, AS400 and E-scan

Proficient in Microsoft Office, Word, Excel, PowerPoint, Access, NT, XP, SAP/AOP, PeopleSoft, Claritas, Streets, Maps, Martindale-Hubble, MACESS, ACM and FACETS, Citrix, CRM, Customer Interface, GearCo, ATLAS, MC Trade

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