Entry Clerk Data
Resume:
C V
Courtney M Vignaude
MEMBERSHIP COORDINATOR
PROFILE
CONTACT
I would like to introduce myself to you and your staff. My objective is to continue my career development where my skills and qualifications can contribute to your company's growth.
I am a responsible, dedicated individual with exceptional interpersonal communication and presentation skills. I also have over 20 years experience as Front Desk/Administrative personnel. I look forward to hearing from you soon. Please feel free to contact me via email or phone. Thank you in advance for your consideration.
Address
5055 E Charleston Blvd E206
Las Vegas, NV 89104
Phone
**********@*****.***
EXPERIENCE
Clark County Medical Society
Sept. 2020 – Present
Membership Coordinator
Process Memberships to Organization
Answering phones
Correspondence
Data Migration Clean up
Data Management
Data Analysis
Create spreadsheets
Develop Processes and Procedures for position
Membership development
Transcribing Minutes /Drafting Agendas
Data Entry
Mass Mailings
Arrange Committee meetings
Responsible for Calendar maintenance
Background checks/Credentialing
Collaborate with finance, membership teams to review and reconcile dues payments
Coordinate with outside vendors for system support and service as needed.
Proactively find and correct data quality issues on a regular basis
Ensures member records are coded correctly by performing periodic audits.
Administer the Association’s business intelligence platform and ensure reporting is accurate and timely
Serve as technical lead of the association for MC Trade
Order collaterals and materials for events
Siegel Suites Traveling Assistant Manager
Sept. 2016- Sept. 2020
Daily dispatch of staff
Processing of Purchase Orders
Liaison between residents and management
Assist with payroll
Train CSRs in other states
Establish office workflows, routines, policies, and procedures
CSR
Greet customers
Answer incoming calls
Accept rental payments via GearCo
Correct Audit errors in GearCo
Advertise properties using different media
Generate sales leads
Perform background checks
Create guest profiles
Process 5 day notices/Eviction filing
Process bad debt write-off
Customer Contact Channels (C3)
July 2016- Sept 2016
CSR
Answer inbound calls
Sending correspondence to Medicare recipients
Assisting the member with choosing PCP
Assisting members with demographical changes
Providing accurate quotes for services/procedures and RX prescriptions based on policy
directing member calls to appropriate providers
Children’s Home and Aid
Administrative Assistant / Receptionist –Community Schools
Jan. 2013- Sept. 2015
Ordering supplies
Typing correspondence
Processing Purchase orders/ check requests
Development of newsletter for department
Medicaid Billing
Answering phones/ Greeting guests
Manage calendar for Director
Travel coordination for Director/Staff
Amerigroup Corporation
Appeals Coordinator
June 2006 - October 2008
Resolved issues regarding administrative reviews
Reviewed inquires to determine appropriate work process and route accordingly
Verified, resolved and documented member grievances in accordance with state requirements
Ensured all complaint activity was reportedly to DCH oversight agencies
Tracked, trended and reported quality and access grievances by provider Implemented quality improvement studies including selection of valid or reliable indicators and coordinated monitoring and evaluation activities
Prepared quality management reports in accordance with policies and procedures
Administrative Assistant / Receptionist/ Data entry clerk
November 2004 - June 2006
Managed executive and department schedules
Planned and prepared for meetings
Prepared documents, reports and correspondence from dictation or handwritten notes
Entered, updated and deleted appointments from schedule
Arranged travel for executives and prepares expense reports
Answered inbound calls and created presentation materials for executive
Designed electronic file systems and maintained electronic or paper files
Handled requests for capital expenditures and prepared bi-weekly timesheet for department
EDUCATION
Unfinished AA Degree
Moraine Valley Community College
Concentration: Computer Technology
Kennedy-King City College
Concentration: Liberal Arts
SKILLS
Knowledgeable of IBM/ Compatibles, fax, copy machines- personal and heavy duty multi-users, Dictaphone, 10-Key,microfiche reader, AS400 and E-scan
Proficient in Microsoft Office, Word, Excel, PowerPoint, Access, NT, XP, SAP/AOP, PeopleSoft, Claritas, Streets, Maps, Martindale-Hubble, MACESS, ACM and FACETS, Citrix, CRM, Customer Interface, GearCo, ATLAS, MC Trade
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