Service Agent Consultant Business

Kathryn Coddington

Customer Service Agent, CEO Kathy Coddington.Com

Address: Lebanon, IN 46052

Phone: 765-***-****

E-mail: *******************@*****.***

Project Team Member familiar with working on inbound and outbound projects. Attentive to operational requirements and flexes easily with changing demands. Proficient in Google Docs, Delta Dialer, Microsoft Office, Business Accounting. Versatile Project Team Member offering several years of proven success adapting to multiple roles. Highly adaptable and focused with good multitasking, problem-solving and organizational abilities. Determined CEO/Owner adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Adept at learning new tasks quickly to maximize project contributions. Solid track record of consistently exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team.

Skills

Team Building

Training and Development

Google Workspace

Planning and Coordination

Organization and Time Management

Critical Thinking

Product Team Leadership

Team collaboration and leadership

Work History

2018-06 - Current

Customer Service Specialist/Project Manager Team Leader

Millennial Services, LLC, West Lafayette, IN

Managed over 300 calls per day with average of 100 transfers to agents.

Adhered to company practices, company standards and safety protocols in work.

Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.

Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.

Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.

Monitored project progress, identified risks and took corrective action as needed.

1989-01 - Current

Owner/CEO Kathy Coddington.Com

Self-employed, Lebanon, Indiana

Founded and managed sales consultant business assessing needs and propose optimal solutions.

Managed day-to-day business operations.

Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Trained and developed 15 team members to build human capital.

Prepared bank deposits and handled business sales, returns and transaction reports.

Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Education

2006-08 - Current

Bachelor of Science: Business Administration And Management

Kaplan College - Indianapolis - Indianapolis, IN

1969-08 - 1971-05

Associate of Science: Secondary Education/Performing Arts

Butler University - Indianapolis, IN

1965-09 - 1969-05

High School Diploma

Pike High School - Indianapolis, IN

Accomplishments

Supervised team of 60 staff members.

Documented and resolved employee issues which led to team efficiency and success of the project.

Used Microsoft Excel to develop inventory and staff achievement tracking spreadsheets.

Collaborated with a team of 8 in the development of Assurance Outbound project for Millennial Services.

Was the liaison between upper and lower management as well as the team members.

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