Service Representative Customer
Resume:
Tamara Nisby
Memphis, TN 38135 *******@*********.***
SUMMARY
Material Planner, accomplished in completing high quality work for dual distribution facilities, desires opportunity to develop technical and professional skills in positions with potential for increasing responsibility.
Self-motivated individual with the ability to complete several top priority tasks while performing day- to-day assignments. Specialized experience in the following:
• Management of Change process Forecast and Supply Demand
• Leading Root Cause Failure Analysis Incident Investigations
• Process Start-Up Team Leadership
• Process operation/Catalyst and Oracles Microsoft Office program PROFESSIONAL EXPERIENCE
Stryker/ Wright Medical, Arlington, TN October 2016- Production Planner/Buyer
My role with Stryker/ Wright Medical is to purchase raw material for the machines on the production floor. I worked closely with the Production Planning, Warehouse Engineer. I management and supply all inventory/ non BOM parts, cost effectively through appropriate vendors, while optimizing inventory levels and ensuring availability of materials in line with planned requirements.
• Manage the supply of inventory/non-BOM material ensuring a high standard of customer service with disruption to the production plan
• Inventory Management- manage inventory levels in line with agreed targets and report monthly on the status on inventory, past dues, AP issues and backorders
• Ensure and maintain realistic dates on PO’s for accuracy of information for Production, Planning and Customer Service at all times
• Expedite or de-expedited product as required, always ensuring material availability, meeting agreed inventory targets
• Achieve agreed OTD (On Time Delivery) targets
• Prepare daily/weekly/monthly reports as required Ingersoll Rand / Trane, Memphis, TN 1996 – April 2016 Over the course of my tenure with the Company I have held several positions. My last role was a Materials Planner and my core responsibility is for all forecasting activities and purchasing parts that associated with customers order fulfillment.
Material Planner/Buyer- February 2013- May 2016
• Review and resolve critical parts to ensure effective in-stock rates
• Schedule, cut and expedite manufacturing orders (WIPs) for Southaven DC.
• Review Interface errors
• Lead and support green belt projects and activities within assigned team
• Important liaison between the Memphis area distribution center an La Crosse Planning team
• Provide production schedule for VAS area.
• Coordinate expediting of WIP material shortages with Sourcing
• Coordinate shipments back to vendor, material move transactions, and enter scrap orders
• Disposition of Obsolete and Slow Moving Inventory OSMI
• Coordinate with Marketing, Engineering, Customer Service, and other group to support promotions, New Product Introduction, service bulletins, Engineering Change Orders, supply issues, and other special circumstances.
• Review and release international orders
Inventory Control /Shipping Supervisor – June 2010 – February 2013
*Maintain parameters for the forecasting/inventory planning system.
• Develop system to plan part usage form unit populations
• Responsible for setting the strategy on the planning system and implementing that strategy
• Maintain functional integrity of the forecasting/material planning system as seasons and conditions change. This includes phase-out and promotions. Technically lead the forecasting system being integrated into the Trane parts business system.
• Assume leadership role on logistic service level and the inventory team.
• Identify and implement projects and programs resulting in continuous improvement.
• Identify quality of product and service
• Overseeing all activities and tasks needed to maintain a desired level of excellence.
• Creating and implementing quality planning and assurance, and quality control and quality improvement.
Catalyst Specialist – August 2008 – June 2010
• Demonstrates critical thinking skills while analyzing detailed inventory reports and processes to ensure validity and legitimacy
• Develops and creates spreadsheets to coordinate and organize parts for inventory
• Ensures compliance with internal controls by monitoring the management of budgets and gain and loss of inventory daily
• Coordinates vendor purchases and pricing of parts up to $300,000 quarterly
• Resolves and handles customer issues or discrepancies in a timely and efficient manner Customer Service Representative – August 2004 – August 2008
• Researched and resolved various customer service issues to ensure customer retention and satisfaction
• Effectively used proper telephone etiquette and techniques to answer customer service calls in a timely, polite, and professional manner
• Communicated with customers both verbally and in writing to ensure customer questions and concerns were handled efficiently
• Provided accurate information by utilizing knowledge of internal systems to interpret and communicate information to customers
• Handled customer complaints in accordance with company procedures and solved customer issues in the best interest of both the customer and the company
• Expedited the resolution of customer complaints, system processing problems, and implemented recommendations for future prevention
Project Leader – July 2000 – August 2004
• Supervised, trained, and implemented business processes for staff
• Created and managed the execution of large-scale project plans to include software selection, hardware implementation, release planning, and new developments
• Provided technical support to project team members by prioritizing various projects and deliverables, consulting with users to identify objectives, streamlining workflow and business processes
• Effectively communicated deliverables and priorities to executive management and ensured objectives were clearly identified
• Demonstrated critical thinking skills while coordinating multiple work teams and developing proposed solutions for business sponsored initiatives
• Coordinated project teams and managed work schedules, risks, deliverables, and resources to meet project
deadlines
Receiving Clerk – April 1996 – July 2000
• Ensured freight orders were received, unpacked, and unloaded in accordance with established operating procedures
• Performed visual quality inspections prior to receiving and stocking of goods to ensure all checks and balances are implemented when goods are received
• Updated and maintained documentation and information related to all incoming, stocking and outgoing transactions to ensure proper asset control
• Analyzed customer orders and provided timely information to customers and clients
• Assisted management with employee training and special projects EDUCATION / TRAINING
Bachelors of Organizational Management
Bethel College, McKenzie, TN
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