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Service Representative Customer

Location:
Bartlett, TN
Salary:
open for negotiation
Posted:
April 06, 2023

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Resume:

Tamara Nisby

**** ***** 901-***-****

Memphis, TN 38135 adwd64@r.postjobfree.com

SUMMARY

Material Planner, accomplished in completing high quality work for dual distribution facilities, desires opportunity to develop technical and professional skills in positions with potential for increasing responsibility.

Self-motivated individual with the ability to complete several top priority tasks while performing day- to-day assignments. Specialized experience in the following:

• Management of Change process Forecast and Supply Demand

• Leading Root Cause Failure Analysis Incident Investigations

• Process Start-Up Team Leadership

• Process operation/Catalyst and Oracles Microsoft Office program PROFESSIONAL EXPERIENCE

Stryker/ Wright Medical, Arlington, TN October 2016- Production Planner/Buyer

My role with Stryker/ Wright Medical is to purchase raw material for the machines on the production floor. I worked closely with the Production Planning, Warehouse Engineer. I management and supply all inventory/ non BOM parts, cost effectively through appropriate vendors, while optimizing inventory levels and ensuring availability of materials in line with planned requirements.

• Manage the supply of inventory/non-BOM material ensuring a high standard of customer service with disruption to the production plan

• Inventory Management- manage inventory levels in line with agreed targets and report monthly on the status on inventory, past dues, AP issues and backorders

• Ensure and maintain realistic dates on PO’s for accuracy of information for Production, Planning and Customer Service at all times

• Expedite or de-expedited product as required, always ensuring material availability, meeting agreed inventory targets

• Achieve agreed OTD (On Time Delivery) targets

• Prepare daily/weekly/monthly reports as required Ingersoll Rand / Trane, Memphis, TN 1996 – April 2016 Over the course of my tenure with the Company I have held several positions. My last role was a Materials Planner and my core responsibility is for all forecasting activities and purchasing parts that associated with customers order fulfillment.

Material Planner/Buyer- February 2013- May 2016

• Review and resolve critical parts to ensure effective in-stock rates

• Schedule, cut and expedite manufacturing orders (WIPs) for Southaven DC.

• Review Interface errors

• Lead and support green belt projects and activities within assigned team

• Important liaison between the Memphis area distribution center an La Crosse Planning team

• Provide production schedule for VAS area.

• Coordinate expediting of WIP material shortages with Sourcing

• Coordinate shipments back to vendor, material move transactions, and enter scrap orders

• Disposition of Obsolete and Slow Moving Inventory OSMI

• Coordinate with Marketing, Engineering, Customer Service, and other group to support promotions, New Product Introduction, service bulletins, Engineering Change Orders, supply issues, and other special circumstances.

• Review and release international orders

Inventory Control /Shipping Supervisor – June 2010 – February 2013

*Maintain parameters for the forecasting/inventory planning system.

• Develop system to plan part usage form unit populations

• Responsible for setting the strategy on the planning system and implementing that strategy

• Maintain functional integrity of the forecasting/material planning system as seasons and conditions change. This includes phase-out and promotions. Technically lead the forecasting system being integrated into the Trane parts business system.

• Assume leadership role on logistic service level and the inventory team.

• Identify and implement projects and programs resulting in continuous improvement.

• Identify quality of product and service

• Overseeing all activities and tasks needed to maintain a desired level of excellence.

• Creating and implementing quality planning and assurance, and quality control and quality improvement.

Catalyst Specialist – August 2008 – June 2010

• Demonstrates critical thinking skills while analyzing detailed inventory reports and processes to ensure validity and legitimacy

• Develops and creates spreadsheets to coordinate and organize parts for inventory

• Ensures compliance with internal controls by monitoring the management of budgets and gain and loss of inventory daily

• Coordinates vendor purchases and pricing of parts up to $300,000 quarterly

• Resolves and handles customer issues or discrepancies in a timely and efficient manner Customer Service Representative – August 2004 – August 2008

• Researched and resolved various customer service issues to ensure customer retention and satisfaction

• Effectively used proper telephone etiquette and techniques to answer customer service calls in a timely, polite, and professional manner

• Communicated with customers both verbally and in writing to ensure customer questions and concerns were handled efficiently

• Provided accurate information by utilizing knowledge of internal systems to interpret and communicate information to customers

• Handled customer complaints in accordance with company procedures and solved customer issues in the best interest of both the customer and the company

• Expedited the resolution of customer complaints, system processing problems, and implemented recommendations for future prevention

Project Leader – July 2000 – August 2004

• Supervised, trained, and implemented business processes for staff

• Created and managed the execution of large-scale project plans to include software selection, hardware implementation, release planning, and new developments

• Provided technical support to project team members by prioritizing various projects and deliverables, consulting with users to identify objectives, streamlining workflow and business processes

• Effectively communicated deliverables and priorities to executive management and ensured objectives were clearly identified

• Demonstrated critical thinking skills while coordinating multiple work teams and developing proposed solutions for business sponsored initiatives

• Coordinated project teams and managed work schedules, risks, deliverables, and resources to meet project

deadlines

Receiving Clerk – April 1996 – July 2000

• Ensured freight orders were received, unpacked, and unloaded in accordance with established operating procedures

• Performed visual quality inspections prior to receiving and stocking of goods to ensure all checks and balances are implemented when goods are received

• Updated and maintained documentation and information related to all incoming, stocking and outgoing transactions to ensure proper asset control

• Analyzed customer orders and provided timely information to customers and clients

• Assisted management with employee training and special projects EDUCATION / TRAINING

Bachelors of Organizational Management

Bethel College, McKenzie, TN



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