Sybil Braswell

Administrative Assistant/Customer Service

252-***-**** adwd5p@r.postjobfree.com Houston, TX 77014 CAREER OBJECTIVE

Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. EXPERIENCE

ADMINISTRATIVE ASSISTANT ASSOCIATE/CUSTOMER EXPERT, Houston, TX Lowes Corporation,

Answered in coming calls to resolve delivery issues for customers. Used all Microsoft systems to access resolutions for customer. Used multiple systems for all tasks which includes emails spread sheets and portals. Made out going calls when necessary. Worked in a fast paced environment with a one call resolution. Coordinated with stores and all other departments to achieve customer satisfaction and resolution. November 2017-December 2022

CUSTOMER SERVICE REPRESENTATIVE, Humble, Texas

Alorica,

Worked in call center answering incoming calls for various companies that had contracts with call center. I transferred calls to appropriate channels for resolution. I contacted necessary departments for additional information to aid customer resolutions. Utilized multiple systems to achieve one call satisfaction. February 2015-November 2017

EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS (B.A.) IN POLITICAL SCIENCE, Durham, NC

North Carolina Central University,

May 1982

Relevant Coursework

Criminal Justice

Extracurricular Activities

Track & Field Team

ASSOCIATE IN SCIENCE (A.S.) IN COMPUTER INFORMATION SYSTEMS, Wilson, NC Wilson technical community college, September 1999 SKILLS

Microsoft Office Microsoft Teams Microsoft Excel Microsoft Word Avaya Phone System Genesis Systems

REFERENCES

References available upon request