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Customer Service Store Manager

Location:
Fairfax, VA
Posted:
April 06, 2023

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Resume:

RYAN CHANGYEOL HUH

**** *** ********** **. #**. Falls Church, VA 22042 CHANGYHUH @GMAIL.COM 571-***-**** MANAGEMENT / HUMAN SERVICES / ADMINISTRATION / EDUCATION Results-oriented professional with a background in management, human services, administration, and education. Managed entire stores and a department of a private company that catered to all levels of staff, developed curriculum, and office environment. Strong ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds in many countries. Provided interactive and relevant professional development to office leaders and staffs designed to increased their skill level in developing working environment, and social and emotional supports for employees and students. Developed and delivered training and coached adults. Trained personnel on safety, social services, administrative operations, and business management. Followed curriculum and learning strategies, to enhance staff’s or students’ knowledge.

Excellent inter-personal, communication, analytical, organizational management and negotiation skills.

Leadership experience that includes overseeing work performance of staff, assigning tasks, hiring and firing, and professional development of staff.

Excellent oral and written skills, advanced facilitation skills.

Skilled in teamwork, communication, innovation, adaptability, and decision-making.

Professional knowledge of a wide range of concepts, principles, and practices of behavioral or social science delivery systems.

Typing ability 85 WPM & Proficient in MS Office (Word, Power Point, Excel, Outlook) Areas of Expertise: Laboratory works, Sales, Social Media, Community Outreach, Digital Marketing, Vendor Management, Strategic Planning, Brand Awareness, Management Consulting, Child Care.

SUMMARY OF QUALIFICATIONS

Business Operations: General operation department manager with over ten years of experience in Retail Management, Financial Reporting, Budget Analysis, and Data sorting. Managed day-to- day activities and operational costs, managing schedules, personnel management, and inventory replenishment. Oversaw budgets and purchasing for departments. Managed vendors that worked on analytics and market research, managed a crew on a department and operating a department. Communication & Marketing: Handles content and contact management and operation of a business. Effectively communicates with face-to-face person and resolved disputes from customers complains in professional level.

Education: Developed techniques, surveys, and assessment tools to appraise the impact of training events on employee performance, skill gaps, and knowledge transfer and competencies of personnel. Reports result and develops necessary training and development plans to enhance employee performance and maximize the organization’s return on investment. Bachelors of Science in Kinesiology. Proficient in computer programs and Microsoft Office. EDUCTION

Academic Honors – Dean’s List; Montgomery College June, 2009 & February, 2010 Montgomery College, Rockville, MD, Fall 2010, Association Degree - Biology University of Maryland, College Park, MD, Fall 2013, Bachelors of Science - Kinesiology Overall GPA 3.0

Lab Experiences – General Biology I, II & III, General Chemistry I & II, Microbiology, Genetics, Organic Chemistry I & II, Anatomy & Physiology I & II. PROFESSIONAL EXPERIENCE

Freelance translator

- Professional translator. Ttranslating any kinds of documents from English to Korean or Korean to English. Falls Chrch, VA, April 2022 – Present

Court document translation from English to Korea or vice versa.

Professional business document translation from English to Korean or vice versa. Department of Defense, Navy, Naval Support Activity Bethesda Child Development Center (40 hours & 30 hours per week)

- Child & Youth Program Educational Aide. Primary Target Level, Bethesda, MD, January 2018 – November 2018 (40 hours per week) December 2018 – February 2020 (AVG. 30 hours per week) March 2020 – April 2022 (40 hours per week)

Planned childcare schedules with Teaching Strategies Gold program.

Created lesson plans based on observation.

Cleaned and maintained a safe and healthy environment

Lead both small and large groups of children ages from 6 weeks to 5 years

Dedicated educator with a passion for integrating science, technology, diversity, especially language and culture, and music.

Helped young children develop social-emotional, physical, language, cognitive, mathematics, science, and technology skills.

Adhered to Navy policies and procedures

Security Clearance: Public Trust

Faith Capital Corporation (40 hours per week)

- General Affairs Dept. Manager, Centreville, VA, June 2016 - September 2017

Handled high Call volumes / cold callings

Utilized interpersonal skills to communicate effectively with fortune 500 companies

Offered customer service for personal and commercial insurance clients.

Contacted insurance carriers and wrote individualized policies for major insurance firms through web-based programs. (Travelers, Progressive, The Hartford, Kemper, GMAC, Liberty Mutual, etc.) Orange Project Group (40 hours per week)

- General Operation Dept. Manager, Seoul, South Korea, January 2015 - June 2016

Translated Korean real estate and investment documents in English for investors.

Prepared official presentations for foreign investors on a regular basis.

Managed overall department operations displayed in previous work experiences. Town Cleaners of Middletown & Town Cleaners of Frederick (30 hours per week)

- Store Manager, Middletown, MD, December 2008 - March 2014

Managed more than 8 people in two different location of stores.

Resolved customer complaints and clients disputes.

Managed daily book keeping and biweekly payrolls.

Financed shortage of budgets.

Ordered daily basis store supplies.

Managed store budgets and monitored overall accounting activities.

Ensured highest quality customer service by recruiting talented employees with exceptional customer service skills and talents.

Golden Finance Limited (40 hours per week)

- Assistant Manager, Saipan, March - August 2002

Provided and supported overall administrative functions and duties. SKILLS

- WPM 85

- Laboratory Techniques: Biology, Chemistry, Microbiology, and Organic Chemistry.

- Multilingual: Fluent; reading, writing, communication skills in English, and Native; highly advanced reading, writing, and communication skills in Korean. Novice; reading, and communication skills in Japanese.

- Computer: Proficient in Microsoft Office including Word, Excel, and Power Point. Ability to assemble desktop computers, and set up local network systems.



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