Administrative Assistant Customer Service
Resume:
Professional Experience
Ndozo Lodge Administrative Assistant
June 2022 - present
Responding promptly and effectively to guest complaints or requests, and escalating issues to a supervisor if necessary. Ensuring the security of all rooms or suites after guests have left. Providing personalized attention and taking full responsibility for delivering exceptional guest service through a collaborative teamwork approach.
Demonstrating excellent listening skills, showing empathy, and taking initiative to find solutions to guests' problems in a professional and proactive manner.
Going above and beyond to provide genuine hospitality and represent the service brand behavior by performing any additional duties as required. Key responsibilities:
Hellen Sakala
About Me
I am a proactive and detail-oriented individual with a Bachelor's degree in International Relations and Diplomacy, seeking career opportunities. I have experience in customer service, administration, marketing, and sales, and I am proficient in Microsoft Office. My work experience includes roles at Ndozo Lodge, MTN Zambia, and Koredo Investments Limited. I have listed three referees, including Mrs Lister Mubanga, Madam Godfridah Kangwa, and Gift Kamfwa.
Hard Skill
Proficient in marketing and sales techniques
Experienced in administration and operations
management.
Skilled in providing exceptional customer
service.
Fully conversant with Microsoft Office,
including Word, Excel, and PowerPoint
Soft Skill
Observation
Highly organized with excellent attention to detail Strong interpersonal communication skills, both
verbal and written
Multi-tasking
Education Background
National Institute of Public Administration (NIPA) Degree in international Relations and
Diplomacy
Completed in 2023
Ngombe iliede school
General Certificate of Secondary
Education
Completed in 2022
My Contact
adwd4f@r.postjobfree.com
Plot No.745 Chilanga,Lusaka
MTN Zambia Back Office- Sales and Operations
January 2020 - June 2021
Responding to information inquiries and providing appropriate access to information.
Preserving corporate and heritage records, ensuring their safety and accessibility.
Advising on and implementing new records management policies to guide staff in managing records, including the transition from paper to electronic records management systems.
Ensuring compliance with relevant legislation and regulations related to records management.
Drafting correspondence and preparing outgoing mail, including securing parcels, checking, sorting, and forwarding emails to the correct recipients.
Key responsibilities:
Professional Experience
Koredo investments limited Marketing and Administrative Assistant
January 2020 - December 2020
Developed and executed marketing strategies to increase sales and brand recognition
Maintained and updated records and documents to ensure the preservation of corporate knowledge and history
Led efforts to transition from paper-based records to an electronic records management system
Handled incoming and outgoing mail and packages, ensuring timely and accurate delivery
Drafted and edited correspondence, including emails and letters, and ensured their proper distribution to relevant parties. Key responsibilities:
References
Mrs Lister Mubanga,
Koredo Investments Limited,
Madam Godfridah Kangwa,
Ndozo Lodge
Gift kamfwa
Muleka Investments
Contact this candidate