Sales Associate Data Entry
Resume:
Ekaterina " Ekate" Scott
******************@*****.***
Job Related Summary:
●Last 10+ years of experience as Front Desk/Night Auditor/ Part Time Retail Sales Associate and Internet Researcher.
●Experienced in resolving customer services problems and answering a high volume of incoming phone calls.
●Experienced in setting and confirming appointments, reservations, processing mail and performing other administrative duties.
●Experienced in handling personal and confidential information.
●Basic knowledge MS Office (Word, Excel, PowerPoint)
●Good communication and interpersonal skills. American English & American Spanish
Summary:
●27 years of international experience in corporate office automation. Organized efficient and precise - strong communication skills.
●Completing on time - critical projects, under pressure. Decisive and direct, flexible in responding to constantly changing assignments.
●Enthusiastic, creative and capable to assume increased responsibilities.
●Fast learner, willing to be trained and relocated or join industries not related to my work history.
●Qualified to work with the public. In person or over the phone. Not uncomfortable with humans or other species' normal odors.
●Focus on duties and assignments, do not participate in spreading gossip, talking private or personal matters, about customers or co-workers. Business oriented person.
Skills:
●Cash Handling
●Customer Service Skills
●Receptionist
●fast learner
●Communications
●Sales
●Trainable
●Guest Services
●Office Administration
●Night Audit for hotels & motels
●Accounting Software
●Airlines and Hospitality Industry Software Training and Seminars (10+ years). Ticketing and Travel Consultant
●Accounting
●Data entry
English-Spanish
Education:
Courses in English Grammar
Sterling-Virginia Community College - Sterling, VA
January 2004 to June 2004
Associate degree/ Business Administration specialized in Tourism/David-Chiriqui/Panama Republic
Catholic University/
Equivalent Education in USA/over 20 years of corporate office experience in USA
January 1986 to December 1989
Seminars and Training in the Hospitality and Travel Industry
Softwares (opera, light speed, choice advantage, fosse, epitome) (Amadeus, sabre, worldspan, galileo,system one, globalware)
Professional Experience:
Corporate Travel Agencies
Central America & United States March 2000 - 2008
Ticketing Agent/Travel Consultant
Hospitality Industry
United State 2008 - Present
Front Desk/Night Auditor
Responsibilities:
●Provided progressive experience in customer service and handled extremely confidential records.
●Resolved customer service problems - Answered a high volume of incoming phone calls.
●Set and confirm appointments, process mail.
●Experience processing former weekly ARC or IAR Report(Ticket exchanges, add collects, refunds).
●Excellent ticketing agent, knowledge on airfares rules and policies.
●Airlines, Hotels, Cars, Cruises and Train reservations.
●Collected and recorded statistical/confidential information and performed other administrative duties.
●Ensured smooth and efficient flow of functions.
●Printed, copied and scanned documents.
●Basic experience processing employees time cards Manually
●Knowledge on MS office (Word, Excel, PowerPoint). Intermediate
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●Retail Stores Nationwide as Part Time Macys, Dollar Trees, JoAnn Stores etc. (Holidays)
●Last Experience
●Home Depot, Auburn, ME March 2019 - December 2021
Sales Associate, Cashier
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●Responsibilities:
●Provide Sales Support.
●Greet and assist customers finding products in the store.
●Verify if merchandise is in-stock.
●Assist customers placing orders in the Home Depot delivery system, over the phone and in person.
●Maintain Sales goals.
●Process credit card payments and sometimes refunds
●Assist customers with products located in the overhead, such microwaves, humidifiers, air purifiers, range hoods, small freezer, dehumidifiers, bathroom vanities, kitchen cabinets, countertops, doors, windows, garden, plumbing, etc.
●Ballymore Electric Ladder Operator License.
●Cashier
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