Tonja Hott

Gower, MO *****

+1-816-***-****

adwd3i@r.postjobfree.com

Professional Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

POS Inventory System Operation

Inventory Management

Maintaining Clean Work Areas

Customer Transactions

Leading Staff Meetings

Inventory Control Processes

Ethical Business Conduct

Pricing Strategies

Store Opening and Closing Procedures

Customer Inquiries

Excellent Attention to Detail

Regulatory Compliance

Maximizing Profitability

Employee Terminations

Closing Procedures

Time Management

Outstanding Communication Skills

Cash Management

Merchandising

Product and Service Knowledge

Team Leadership

Mentoring

Customer Relations

Leadership

Bank and Safe Deposits

Accounting Records

Company Safety Standards

Staff Training

Accurate Cash Handling

Customer Service

Policies and Procedures

Professional Relationships

Bank Deposit Procedures

Delegating Work

Vendor Management

Security System Monitoring

Retail Merchandise Quality Standards

Staff Management

Store Layouts

Opening and Closing Procedures

Employee Motivation

Work History

August 2017 - March 2023

Custom Convenience/ Subway Subway - Gower, MO

Retail Management

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Identified and communicated customer needs to supply chain capacity and quality teams.

Managed inventory control, cash control, and store opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Set aggressive targets for employees to drive company success and strengthen motivation.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assisted with hiring, training and mentoring new staff members.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Established team priorities, maintained schedules and monitored performance.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Approved regular payroll submissions for employees.

Rotated merchandise and displays to feature new products and promotions.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Completed point of sale opening and closing procedures.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

November 2009 - August 2017

BSE Enterprise / Subway - Kansas City, MO

Store Manager

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Trained new employees on proper protocols and customer service standards.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Reported issues to higher management with great detail.

Approved regular payroll submissions for employees.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Supervised guests at front counter, answering questions regarding products.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Rotated merchandise and displays to feature new products and promotions.

Supervised creation of exciting merchandise displays to catch attention of store customers.

Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assisted in recruiting, hiring and training of team members.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assisted with hiring, training and mentoring new staff members.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Trained and guided team members to maintain high productivity and performance metrics.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Managed inventory control, cash control, and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Interacted well with customers to build connections and nurture relationships.

Education

May 1980

Malden High School Malden, MO

High School

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