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Property Manager Customer Service

Location:
San Antonio, TX
Posted:
April 06, 2023

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Resume:

MORGAN JOHNSON

214-***-**** adwd3g@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**/**** – PRESENT River Restaurants San Antonio, TX Manager

Annual Sales Volume: $10 MM

• Manages as needed in FOH and BOH for busy Riverwalk location of Café Ole.

• Coordinates daily front and back of house restaurant operations.

• Supervises team of 125 servers, cooks, dishwashers, etc.

• Successfully reduced labor costs from 22% to 15% by analyzing local events and seasonal trends to ensure proper labor levels.

• Excels at guaranteeing high levels of customer service and guest experience.

• Safeguards compliance with health and safety regulations.

• Improved staff retention and morale though collaborative schedule management.

• Analyzes and reports on inventory bimonthly.

• Onboards, trains, and mentors new employees.

(Reason for looking: Would like to join a restaurant with earlier hours and more consistent shifts.) 02/2020 – 12/2021 Allen Tharp LLC. San Antonio, TX Dining Supervisor

• Dining Supervisor for Lackland Airforce Base, servicing 1500 military members 3x per day.

• Responsible for the overall operation of the dining facility in the absence of the manager.

• Monitored facility operations to safeguard compliance with all contract requirements.

• Performed inspections of facilities to confirm sanitation standards were met.

• Hired, trained, and mentored service staff and cooks.

• Completed daily briefing for cashiers and line servers on their duties.

(Reason for leaving: Transferred to different base; commute was unsustainable.) 12/2017 – 01/2020 Learning Care Group San Antonio, TX Kitchen Manager

• Responsible for ensuring high quality of food preparation, beverage presentation and service.

• Managed scheduling and meal planning while upholding product quality and cleanliness standards.

• Monitored adherence to health, safety, and hygiene standards in the kitchen.

• Followed all Child Care Food Program guidelines.

(Reason for leaving: Unresolved staffing shortages caused a stressful work environment.) ADDITIONAL EXPERIENCE

05/2008 – 07/2016 Ultra Real Estate Services Dallas, TX Real Estate Property Manager

EDUCATION

Master's Degree in Anthropology. Federal University of Pernambuco, Recife, BR Bachelor's Degree of Science (Major in Sociology). Federal University of Pernambuco, Recife, BR Associate Degree in Real Estate. Collin County Community College, Dallas, TX



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