Customer Service Manager Operations

Elizabeth W.Mingo

Orangeburg, South Carolina, United States

***********@*****.***

linkedin.com/in/elizabeth-w-mingo-4362a223

Summary

Customer Service is what I am. Service to others with a smile and making a profit. I enjoyed bring up our heartbeat score from 79.to 83.5. I also enjoyed increasing our ADR and meeting budgets goals with my skills in group business.

My 14+ years in hospitality my favorite activity is group sales. Helping others to plan their event is very exciting and always surprising when you actually see the person you have been corresponding with. I believe success is possible each and every day.

Experience

General Manager Operations

Holiday Inn Express

Feb 2019 - Present (4 years 2 months)

Assistant General Manager

Holiday Inn Express & Suites

Feb 2007 - Feb 2019 (12 years 1 month)

I have enjoyed

my day to day activities in assisting and managing a Holiday Inn Express Hotel. I have been in the industry for over 20+ years in various positions I work and train others on our Opera and Holidex systemsI enjoy delivering great service to our guest. This is done daily and each day is a new adventure.

Guest Services Manager

Holiday Inn Express & Suites of Orangeburg sc

Jan 2001 - Feb 2007 (6 years 2 months)

Started in January 2001 have enjoyed

my day to day activities in assisting and managing a Holiday Inn Express Hotel. I have been in the industry for over 20+ years I work and train others on our Opera and Holidex systems guest Services

Courtyard by Marriott

Mar 1987 - Apr 1991 (4 years 2 months)

Education

Florida Atlantic University

certicate, Hospitality & Tourism Management

2020 - 2020

Elizabeth W.Mingo - page 1

Virginia College

Associate's degree, Business Administration and Management, General 2015 - 2017

Licenses & Certifications

Food Protection Manager Certification - 360training.com Issued Dec 2019 - Expires Dec 2024

Hospitality & Tourism Management - Florida Atlantic University Skills

Hotels • Hospitality • Customer Service • Hospitality Industry • Hospitality Management • Hotel Management • Revenue Analysis • Event Management • Resorts • Front Office Elizabeth W.Mingo - page 2

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