Administrative Assistant Preservation Specialist

Amber L Lambert

**** *. **** ******, *******, Arizona 85295 adwd2e@r.postjobfree.com 602-***-****

Skills:

• Holds oneself to high standards of in all aspects of business matters and personal.

• Highly Motivated, Fast Learner

• Demonstrated planning and organizational skills.

• Verbal and written communication skills both with customers and fellow co workers

• Proven aptitude and skills to excel in a results-driven and customer-focused environment.

• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint), Including Hogan, 1LLG, 1Sum, UW, Avaya, Outlook, Microsoft Lync, Type 60+Wpm, 10 key, Regis, Adobe, Docusign, Microsoft Teams, Salesforce Administration, JIRA, Google Suite, Slack, Operations.

WORK EXPERIENCE:

Contract Coordinator/ Administrative Assistant

AB Staffing

Gilbert, Arizona

April 2022- February 2023

Responsibilities: Create and modify contracts, process/ create HR documents in Docusign. Create/ Modify daily/ weekly/ monthly reports. Work with other departments to get all documents needed to complete contractors background checks. Create/ Teach/ Train on tasks. Advanced skills in Excel, PowerPoint, Outlook and Adobe, use multiple online programs. Generate accurate client contracts/ research discrepancies. Track missing timecards, created/ tracked reconciliations for accounting.

Home Operations Coordinator III

Opendoor Contracted by Robert Half International

Remote

July 2021- March 2022

Responsibilities: Permit Searches: Use our step by step guides to monitor our Index to determine which properties require permit research. Work Order creation - Use our step by step guides to assign vendor work orders. Maintenance Schedules - Use our step by step guides create maintenance schedules on our listed homes. Monitor and resolve tickets within our jira system that are assigned, leave notes/relevant documentation as needed. Interior Assessment Reviews - Review photos and a video walkthrough to assign costs to repair items.

Fraud and Claims Operations Processing III

Wells Fargo

Chandler, Arizona

April 2020- January 2021

Responsibilities: Official Check, account resolution, Research, Accounting, Identify and research complex items, support daily operations through processing documents, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures, Verifying Payoffs, utilize multiple systems while processing accurately and using time wisely. Resolve issues and escalate unresolved or unusual issues as needed to senior staff members or management for guidance and resolution.

Personal Banker I

Wells Fargo

Tucson, Arizona

May 2019- October 2019

Assist clients in person- open up checking and savings accounts, assist clients in opening lines of credit, maintain customer accounts and help resolve disputes, Refer customers to loan officers or other financial specialists, Resolve debit and credit issues. Complete basic data-entry and administrative duties, use banking software to help clients make financial decisions.

Home Preservation Specialist

Wells Fargo

Chandler, Arizona

October 2018- May 2019

Call center environment with inbound/outbound calls & pipeline carrying of 140+ customers, Interview borrowers to understand their specific situation, Ensure necessary information and complete packages are received in a timely manner. Answer inbound inquiries from borrowers regarding the status of the loss mitigation review, Access information on multiple systems to inform borrowers of loan terms, important dates and deadlines. Notify customers and ensure their understanding of current status, options, timelines, coordination touch points, customer obligations through the process and the loan modification decision, Communicate and coordinate with multiple Servicing departments (both internal and external to WF). Remain as the single point of contact to borrower throughout the loss mitigation, loan modification, and foreclosure process. Effectively work in a team environment in an effort to achieve team/volume goals and provide superior customer service

Operations Processor (ADCC)

Wells Fargo

Chandler, Arizona

July 2017- October 2018

Functions will include handling Official Check mailbox reviewing requests pertaining to claims, unposted transactions (UPI) and Blank Invalids (Purged card report). Dealing with various general ledger accounts used for processing claims and dispositioning all requests received. Processing various requests thru multiple general ledger accounts. Research is required for disposition of all entries clearing in amount/account/serial number and/or review of claims to determine how to process items according to procedures via various internal systems. Adding notes to the various systems to document action taken. Handle UPI/IBR Exceptions, Blank Invalid Exceptions, Official Check Mailbox & OD Fraud reports which would include chargebacks to be processed via VISA. Various other team functions as required such as R2’s, DCO Mailbox, DCO Manuals Claims Mailbox, ATM Photo mailbox & PPCS process.

Customer Service Rep II (Legal Order Processing Department)

Wells Fargo

Chandler and Tempe, Arizona

May 2016- July 2017

Support various operational tasks relating to subpoenas, levies and other legal documents representing Wells Fargo, Seek ways to improve customer service experience and determine proper course of action based on customer needs, Perform moderately complex administrative, operational and customer support tasks, Negotiate with external customers to assure resolutions and deadlines are met, Provide training to less experienced Operational Legal Specialists, Receive direction from supervisor and escalate non-routine questions, Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals, Interact with internal customers, Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement. Train incoming agents for the department, provide feedback to management regarding agent’s ability to comprehend information. Lead weekly team meetings.

Operating Accounting Clerk

Robert Half International, contracted to Wells Fargo Bank (ATM Balancing Department)

Chandler, AZ

December 2013- May 2016

Responsibilities: Perform a variety of activities related to reconciling and balancing accounts; Research and resolve moderately complex accounting issues and exceptions. Resolve disputes for customers, clients and vendors, related to balancing situations; Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.

EDUCATION

High School Diploma in General Studies- Avondale, Arizona 2005

Maricopa Community College- still in progress

Job gaps include: Unemployment, relocating back to Gilbert from Tucson.

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