Director of Operations

Location:

Normal, IL, 61761

Salary:

75000

Posted:

April 06, 2023

Contact this candidate

Resume:

Tim Keith

**** ******** ******* **** *****, Normal, IL 61761 **********@*****.*** 309-***-****

Top 5 Gallup™ Strengths: Learner, Individualization, Input, Ideation, Intellection

Profile

Creative and energetic managerial professional with demonstrated strengths in business as well as senior living. Aspiration to become an Administrator to oversee daily operation of the overall facility and drive a successful leadership team; To pursue the best hires, equipment and the best practices the budget can accommodate. Making certain that all regulations/changes are communicated in a timely manner to staff as well as residents. To plan, organize, and supervise the daily delivery of care to the residents. To continue to build a great leadership team with the goal of making the residents' lives the best it can possibly be each day. Skilled in mediating family members and staff to resolve conflict. Comfortable handling stress and performing under pressure. Daily communication is key to the success of any facility.

Education

Bachelor of Arts Degree

Fine Arts

GPA 3.0

Illinois Wesleyan University

Bloomington, IL

Spring 1981

Relevant Experience

Director of Operations/Sales-Kahuna Business Group

Bloomington, IL.-March 2022-PRESENT

●Develop new program for small-midsize businesses

●Tasked with opening new markets

●Help develop the website/landing page

●Working with independent business consultants

●Using LinkedIn as a specific tool to reach correct partners

●Review and analyze business procedures

●Develop marketing materials

●Set budgetary numbers/goals (plans, directs, controls)

●Work with associations/independent contractors

●Communicates daily with the CEO and other team members

●Performs other related duties as assigned

Administrator-The Villas of Hollybrook-Chatham

Chatham, IL.-October 2021-March 2022

●Working with our current Director of Operations daily

●Continual work with budgets and labor cost in all departments

●Continuing to oversee dietary and daily operations

Administrator-Jacksonville Skilled Nursing

Jacksonville, IL.-April 2021-October 2021

●Working with our current Director of Operations daily

●Continual work with budgets and labor cost in all departments

●Continuing to oversee dietary and daily operations

Assistant Administrator-The Loft Rehabilitation and Nursing

Normal, IL.-November 2, 2020-March 26, 2021

●Passed the Illinois Nursing Home Administrators Test on October 6, 2020

●Will be taking both parts of the NAB by years end

●Working with our current Director of Operations daily

●Continual work with budgets and labor cost in all departments

●Continuing to oversee dietary and daily operations

Culinary Director-The Loft Rehabilitation and Nursing

Normal, IL.- February 2019-November 2, 2020

●Daily Operations and reorganization of the kitchen

●New menus put in place, including spring/summer-fall/winter

●New training for staff as well as new hires to be sure the kitchen is compliant with IDPH rules and regulations

●Getting control of labor/food cost based on needs and menus. Creating a budget for both areas as there was no current budget in place

●Implementing new directions as the result of COVID-19 pandemic beginning end of February 2019 to present. New directions include in-room dining services due to no communal dining.

●To ensure meal delivery is on-time, hot and to the residents satisfaction. For those residents who do need help prompting or feeding, making sure all guidelines are met, such as proper distancing, masks or any additional PPE that would be required

●Sanitation and compliance with state/county regulations. Proper food storage/rotation, cleanliness and sanitation

Culinary Director-Meadows Mennonite Retirement Community

Normal/Chenoa, IL – January 2015-February 2019

●Departmental Operations. Daily operations to ensure a great dining experience for residents, family members and staff.

●Financial Management. Ensuring that the two largest budget items are on track; labor and food cost. Meet weekly with the CEO Jay Biere to discuss, including any budget developments, management changes and capital expenses related to equipment

●Sanitation/Procedure. Keep daily and monthly records of all cleaning, sanitation, temperature procedures (based on IDPH and county health department guidelines)

●Effective communicator with great customer service skills

●Purchasing and inventory control. Meet regularly with our food providers to be sure we are getting the best possible service and pricing

●Working strategically with other departments such as Life Enrichment/Nursing to help plan events for staff or residents

●Proven team building and leadership skills.

●Knowledge of skilled nursing procedures and regulations related to dining services, including sanitation and infection control

●Food Manager’s license is current and active

Owner/Partner-Eric’s Great Steaks

Bloomington, Peoria (2), Springfield, IL – May 1981-November 1986

●Owner/partner in four steakhouse restaurants.

●Control over all aspects of running a day-to-day restaurant operation (staffing, purchasing/inventory, vendor relationships, all advertising, sanitation procedures, customer relations, civic relationships within the city’s we were based)

Additional Experience

Vice President Sales/Equity Owner-Kahuna Payment Solutions, LLC

Bloomington, IL- December 2006-November 2014

●Developed a new product within the finance industry called “FlexPay PLUS” designed to help the credit challenged individual purchase various items or services without a credit check (furniture, bedding, auto repair)

●tasked with growing the market from one state (Illinois) to 16 total states with over 1000+ vendors

●Worked with major (national) accounts such as Aamco, Harlem Furniture, Bedding Experts, Mattress Depot USA

●Established an independent sales force of 20 direct and independent contractors around the country who reported directly to me on a daily/weekly basis.

●Sold KPS, LLC to a large finance company in the fall of 2014

Professional Development & Involvement

●Board of Directors-Meadows Mennonite Retirement Community/Meadows at Mercy Creek (on the strategic planning and foundation committees) March 2013-January 2015

●Non-profit

●The continuation of the mission to minister to the elderly in the belief that God desires all older persons to enjoy dignity, respect, love and care

Tim Keith

References

Jay Biere

CEO and President

Plymouth Place Senior Living

LaGrange, Illinois

1-630-***-**** or 1-708-***-****

Chris Haggerty

Owner-American Pest Control

Bloomington, Illinois