Service Representative Care
Resume:
Ariel D. Gray
Richmond VA
**********@*****.***
Caring and friendly customer service with professional experience in working in one on one settings as well as customer service representative. I want to improve the customer experience and increase retention through quick resolution of any customers concerns.
Work Experience
Elevance Health (Anthem)
Customer Care Representative II- Richmond VA
July 2021-December 2022
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Teleporformance
Licensed Insurance Agent -Richmond VA
May 2019- July 2021
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Lowes Retail Company
Cashier- Richmond VA
November 2017- 2019
Ringing up customer purchases and making correct change
Educating customers about upcoming sales events that may be of interest to them
Opening store credit accounts whenever possible to help grow store revenue
Putting away unwanted merchandise and stocking the front area
Directing customers to the appropriate aisles for specific purchases
Manage a cash register, payments, and exchanges.
Precious Place Salon
Receptionist- Richmond VA
2013-2017
Greeting and welcoming customers in a friendly and professional manner.
Tending to customer needs, inquiries, and complaints.
Informing hairdressers and beauticians about customer appointments and requirements.
Managing phone calls, emails, deliveries, and office inventory.
Processing bookings and cancellations, and managing appointment schedules.
Ensuring that the reception area is kept clean and professional.
Assisting with marketing and sales by providing customers with information on promotions and new products and services.
Processing transactions and issuing receipts.
Performing administrative tasks such as filing, updating records, and logging transactions.
Education
Armstrong High School September 2007-June 2011
High School Diploma
Skills
Attention to Detail.
Active Listening Skills.
Improving Customer Experience.
Building Customer Loyalty.
Positive Attitude.
Time Management.
Contact this candidate