Service Representative Support Specialist

NANCY COLON

Land O' Lakes, FL ***** • (***) *** - 6114 • ********@*****.***

RESOURCEFUL BUSINESS MANAGER

Coordinator • Admissions • Recruiter • Analyst

Customer Service • Sales • Recruiting • Negotiation

Expanded Outreach Program • Discovered Embezzlement • Streamlined Reordering

Manager of the Month • Identified Process Improvements • Increased Customer Retention

WORK EXPERIENCE

Affected by pandemic Jan 2020 - present

Newland Communities, Land O' Lakes, FL Nov 2016 - Nov 2019

Community Representative

●Supported execution of community brands at all touch points in Welcome Center, at model homes, at amenities, and throughout the community.

●Guided Welcome Center guest experience to ensure guests’ wants and needs are met.

●Effectively registered guests and captured guest information.

●Supported real estate agent outreach program by cold calling agents.

●Placed supply orders and maintained an inventory of supplies and gifts.

●Assisted Marketing Team with builder relations for productive communications, organization of meetings, and delivery of events.

●Designed social media accounts and responded to follower questions and comments.

●Wrote and edited blogs before going live.

●Designed advertisements and other print media.

Steel Skillz, Land O' Lakes, FL June 2015 - Oct 2018

Volleyball Coach

●Taught elementary & middle schoolers skills needed to successfully play volleyball.

Land O Lakes June 2012 - July 2014

Director of Finance

●Analyzed previous year's financial data to uncover embezzlement issues.

●Installed efficient QuickBooks accounting system and trained department managers on use.

●Regained trust of members and vendors by answering questions, working to solve problems, and spearheading public relations activities.

●Analyzed departmental data and identified areas of improvement to increase profitability.

●Negotiated financial arrangements with vendors, banks, and government entities.

New Port Inn Assisted Living Facility, New Port Richey, FL June 2011 - June 2012

Business Office Manager

●Updated residents' financial accounts and worked with families to create payment schedules.

●Posted and paid all vendors bills and invoices through QuickBooks.

●Supervised front desk and administered receptionist activities.

One Source Medical Group - Clearwater, FL Nov 2009 - June 2011

Medical Sales and Support Specialist

●Supported sales representatives in closing deals from referrals to ordering.

●Explained and promoted portfolio of products to customers to drive sales.

●Built effective relationships with physicians and decision makers to secure accounts.

●Streamlined Excel reorders database to reduce staff processing time, resulting in increased recovery and retention of past and current customers.

Redwood County Redwood Falls, MN

Technology Specialist

●Maintained AS/400 and PC server computers and networks within county offices.

●Analyzed, planned, and implemented all telecommunications and information technology functions in Redwood County.

●Developed and presented online program for paying property taxes to Board of Commissioners.

Advance America Huron, SD

Division Training Manager/ Branch Manager

●Trained all new employees in division, which consisted of 10 stores across South Dakota.

●Conducted weekly branch audits to ensure compliance with all state and federal lending laws.

●Oversaw daily branch operations, including loan administration, transactions approvals, deposit verification, and filing of reports to corporate headquarters.

Prior Experiences: Prairie State Bank & Trust, Bank Teller/Customer Service Representative; Aerotek, Recruiter; Marquette Bank, Teller

EDUCATION

Central Florida Institute

Technology Certification, Invasive Cardiovascular technology

Huron University

Bachelor of Science, Business Administration

Central Lakes Community College

Associate of Arts, General Studies

TECHNOLOGIES

Windows, Windows Server, Exchange Server, Microsoft Office,

E-mail, Internet, QuickBooks Accounting, AS400 security officer, Network and computer troubleshooting.

Contact this candidate