Customer Service Specialist
Resume:
Joseph E. Ochmanek
Daytona Beach,Florida 32118
Employment History
AT&T Southeast
Wire Technician, site engineer, Digital Technician
Duties included the installation and repair of residential and business services. As a site engineer inspected areas after major storms to restore service. Was responsible for assisting contractors on advising them for the best location for our fiber to be placed on new builds.
02/2010-Present
Clean Team Inc.
Operations Manager
General job duties include the responsibility of four direct managers reporting directly to myself with making sure on any given night that between 60 to 75 accounts are cleaned by 120 to 150 employees. I also meet one on one with contacts at each account to make sure everything is being completed. I address customer complaints or concerns with the contacts. I also prepare product delivery orders to go to accounts we service as well as making sure inventory is correct in each account.
04/1995-03/2009
Ohio Bell-Ameritech-SBC-AT&T Toledo, Ohio
Customer Service Specialist
General job duties include the installation and repair of phone lines. I have been involved in major cable outages throughout the city. Was one of the primary techs involved in the replacement of the 1117 Matzinger box in Toledo when the bridge was being replaced by the Jeep plant on Stickney Avenue. I have utilized all resources to provide the best customer service. Was the technician involved with the replacement of the cable between Berdan Avenue and Hillcrest Avenue at the rear of Homewood to resolve several PUCO complaints. I have filled in for several first line managers when they have been unavailable due to meetings, vacations, or other reasons. I have worked throughout the five state region assisting with restoring customer service. I have been involved with the preparation work for AT&T’s new adventure U-verse to provide television over existing lines. Also, have had the opportunity to work to repair voice and data issues on U-verse customer’s lines in Milwaukee, WI.. I am skilled in the repair of special circuits and the repair of lines prior to the release of the circuits to make sure the circuit will run when the order is released.
07/1990-04/1995
Ohio Bell-Ameritech Telephone Co., Toledo, Ohio
Construction Specialist
General job duties included the placement of aerial and underground cables, setting poles, and transferring facilities from old poles to new poles. I assisted with the daily duties of timesheets and print work.
04/1989-07/1990
Ohio Bell Telephone Co., Tiffin, Ohio
Construction Specialist
General job duties included placing aerial and underground cable, setting poles, and the transfer of facilities to new poles. While reporting to Tiffin, I assisted in the placement of fiber optic cable from Toledo to Findlay, Ohio. Also, I assisted in the placement of cable and pedestals in joint buried trench with electric and cable television.
09/1987-03/1989
Ohio Bell Telephone Co., Zanesville, Ohio
Construction Specialist
General job duties included placing cable (aerial and underground), setting poles, and transferring facilities to new poles. Was given the opportunity to be a part of a three man crew that was in charge of an old AT&T toll lead from Chillicothe, Ohio to Portsmouth, Ohio. I not only assisted with the removal of cable and poles, but, was also put in charge of the prints and submitting our time sheets to our contact person for the crew.
06/1978-09/1987
Ohio Bell Telephone Co., Toledo, Ohio
Directory Assistance Operator
I provided telephone numbers to the customers in the 419 area code using paper records. We changed over to a computer database eventually, and we provided telephone numbers to customers throughout the entire state.
04/1976-01/1978
Jim Walz Sohio, Toledo, Ohio
Gas Station Attendant
Job duties included the service of automobiles (pumping gas, checking the fluids and washing windows) and assisting in oil changes and the cleaning of service bays.
04/1973-09/1977
Toledo Blade, Toledo, Ohio
Newspaper Carrier
Delivered the local newspapers to 185 daily and Sunday customers. I had to collect from the customers I delivered to and was responsible for paying for the newspapers weekly that I delivered.
06/1972-05/1978
Joey’s Supper Club, Toledo, Ohio
Dishwasher, Busboy, Salad Prep, 2nd Cook
Started washing dishes, then moved to busboy assisting waitresses with the service of customers. Moved up to the kitchen to do salad prep and sandwich orders before moving up to 2nd cook in charge of main courses.
Education
High School Graduate, Whitmer High School, Toledo, Ohio, 1978
Professional Licenses, Accreditations, and Memberships
Ohio commercial driver’s license, St. John the Baptist athletic board, Washington Township junior football league, St. John’s Jesuit HS Titan club, pole climbing, basic repair, splicing and advanced splicing, cpr, buffering and pressure.
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