Service Representative Customer
Resume:
Carla Kestler
Virginia Beach Virginia, 23452
*****@*************.***
W O R K E X P E R I E N C E
DAVID’S BRIDAL, Virginia Beach, VA
Bilingual Lead Customer Service Representative, Sept 2021 – Present
• Provide professional and unsurpassed customer service to multiple clients at one time, contributing to the store achievement of 5 star customer service rating.
• First point of contact for the customer.
• Provide customer with relevant information about the company's product and services.
• Clearly and concisely communicate with customer to resolve any problems or inquiries by phone, virtual chat or email.
• Provide a friendly and encouraging checkout experience by mantaining all store standards.
• Support sales floor by performing elements as floor manager when needed.
• Maintain vendor program by insuring the vendor materials are properly displayed and distributed.
• Support inventory management by processing orders, receiving and ensuring quality standards for all merchandise.
• Ensure accurate cash handling procedures, returns and exchanges are completed by policy and procedure.
• Train all new customer service representatives.
• Key holder. Assume manager role and duties to cover management team vacations and/or other abscences.
• Knowledge of internal business and end to end processes and priorities.
• Schedule client appointments and assign to an appropriate stylist while maintaining appointment charts, in addition to scheduling lunch breaks and appointment confirmation calls.
• Keep front desk and cash wrap areas organized, clean and fully stocked.
• Apply security devices to new inventory.
• Help customer with order pickup.
Sugarlime Beauty Studio, Boca Raton, FL
Customer Service/ Receptionist, Oct 2019 – Mar 2020
• Key holder position.
• Technical knowledge of services offered.
• Scheduling of customer services.
• Scheduling of staff
• Overseeing public areas cleanliness as well as drinks and snacks counter.
• Display and sale of products
• Sign in and cash out customer as well as ensure the scheduling of the next appointment.
• Keeping all the memberships updated pertaining to information and payments.
• Problem solver.
Target Corporation, Boca Raton, FL
Beauty Consultant, Aug 2019 – Oct 2019
• Greet and introduce myself to guests as the department consultant while balancing current task.
• Help guest find the appropriate product by asking open ended questions.
• Encourage guest to try new products by making sure the department is clean and testers are functioning correctly.
• Knowledge of all the current promotions.
• Knowledge of how to properly operate the store application and website.
• Support changes to product assortment by remerchandising new product and maintaining a brand space following new sets.
Mission Bay Cleaners, Boca Raton, FL
Bilingual Customer Service Representative, Sep 2018 – Aug 2019
• Provide professional customer service.
• First point of contact for the customer.
• Provide customer with relevant information about services.
• Respond to all customer inquiries.
• Provide a friendly checkout experience.
• Answer phones.
• Advise customer of best cleaning method for each garment.
• Separate, tag and label each garment accordingly.
• Scan and check labels of each order upon arrival.
• Keep conveyor belts organized alphabetically.
• Keep front desk and cash wrap areas clean and fully stocked.
• Practice opening and closing procedures.
• Help customer with order pickup.
DAVID’S BRIDAL, West Palm Beach, FL
Bilingual Customer Service Representative, Feb 2018 – July 2018
• Provide professional and unsurpassed customer service.
• First point of contact for the customer.
• Provide customer with relevant information about the company's product and services.
• Respond to all customer inquiries.
• Provide a friendly and encouraging checkout experience.
• Answer phones.
• Schedule appointments.
• Assign each appointment to an appropriate stylist.
• Keep appointments charts updated as well as assign lunch breaks to each employee working that shift.
• Appointment confirmation calls.
• Keep front desk and cash wrap areas clean and fully stocked.
• Sensor new stock items.
• Help customer with order pickup.
CARNIVAL CRUISE LINES, Miami, FL
Casino Dealer, Nov 1997 – Jun 1998
• Follow proper procedure to open the game tables.
• Proper handling of cash and casino chips.
• Ensure the rules of the game are followed.
• Execute proper payouts.
• Ensure the guest is having a happy experience while on board.
• Direct passenger when asked.
• Always interact in a positive manner with passenger and crewmembers.
• Follow United States Coast Guard regulated safety procedures. E D U C A T I O N
FL Virtual School, Lake Worth, FL
GED, Aug 2017 - Nov 2017
Colegio Portugal, Parede, Lisbon
Completed coursework towards High School Diploma, Apr 1993 Manuel Lucas Escola de Cabeleireiros, Cascais, Lisbon Hairdresser, Jan 1990 - Jul 1991
Escola Secundaria da Madorna, Madorna, Lisbon
Completed coursework towards High School Diploma, May 1990 A D D I T I O N A L S K I L L S
• Bilingual (English/ Portuguese).
• Positive attitude.
• Willingness to learn.
• Good communication.
• Honesty.
• Adaptability.
• Dependable.
• Good team work.
Contact this candidate