Carla Kestler

**** ***** ****

Virginia Beach Virginia, 23452

561-***-****

adwcvt@r.postjobfree.com

W O R K E X P E R I E N C E

DAVID’S BRIDAL, Virginia Beach, VA

Bilingual Lead Customer Service Representative, Sept 2021 – Present

• Provide professional and unsurpassed customer service to multiple clients at one time, contributing to the store achievement of 5 star customer service rating.

• First point of contact for the customer.

• Provide customer with relevant information about the company's product and services.

• Clearly and concisely communicate with customer to resolve any problems or inquiries by phone, virtual chat or email.

• Provide a friendly and encouraging checkout experience by mantaining all store standards.

• Support sales floor by performing elements as floor manager when needed.

• Maintain vendor program by insuring the vendor materials are properly displayed and distributed.

• Support inventory management by processing orders, receiving and ensuring quality standards for all merchandise.

• Ensure accurate cash handling procedures, returns and exchanges are completed by policy and procedure.

• Train all new customer service representatives.

• Key holder. Assume manager role and duties to cover management team vacations and/or other abscences.

• Knowledge of internal business and end to end processes and priorities.

• Schedule client appointments and assign to an appropriate stylist while maintaining appointment charts, in addition to scheduling lunch breaks and appointment confirmation calls.

• Keep front desk and cash wrap areas organized, clean and fully stocked.

• Apply security devices to new inventory.

• Help customer with order pickup.

Sugarlime Beauty Studio, Boca Raton, FL

Customer Service/ Receptionist, Oct 2019 – Mar 2020

• Key holder position.

• Technical knowledge of services offered.

• Scheduling of customer services.

• Scheduling of staff

• Overseeing public areas cleanliness as well as drinks and snacks counter.

• Display and sale of products

• Sign in and cash out customer as well as ensure the scheduling of the next appointment.

• Keeping all the memberships updated pertaining to information and payments.

• Problem solver.

Target Corporation, Boca Raton, FL

Beauty Consultant, Aug 2019 – Oct 2019

• Greet and introduce myself to guests as the department consultant while balancing current task.

• Help guest find the appropriate product by asking open ended questions.

• Encourage guest to try new products by making sure the department is clean and testers are functioning correctly.

• Knowledge of all the current promotions.

• Knowledge of how to properly operate the store application and website.

• Support changes to product assortment by remerchandising new product and maintaining a brand space following new sets.

Mission Bay Cleaners, Boca Raton, FL

Bilingual Customer Service Representative, Sep 2018 – Aug 2019

• Provide professional customer service.

• First point of contact for the customer.

• Provide customer with relevant information about services.

• Respond to all customer inquiries.

• Provide a friendly checkout experience.

• Answer phones.

• Advise customer of best cleaning method for each garment.

• Separate, tag and label each garment accordingly.

• Scan and check labels of each order upon arrival.

• Keep conveyor belts organized alphabetically.

• Keep front desk and cash wrap areas clean and fully stocked.

• Practice opening and closing procedures.

• Help customer with order pickup.

DAVID’S BRIDAL, West Palm Beach, FL

Bilingual Customer Service Representative, Feb 2018 – July 2018

• Provide professional and unsurpassed customer service.

• First point of contact for the customer.

• Provide customer with relevant information about the company's product and services.

• Respond to all customer inquiries.

• Provide a friendly and encouraging checkout experience.

• Answer phones.

• Schedule appointments.

• Assign each appointment to an appropriate stylist.

• Keep appointments charts updated as well as assign lunch breaks to each employee working that shift.

• Appointment confirmation calls.

• Keep front desk and cash wrap areas clean and fully stocked.

• Sensor new stock items.

• Help customer with order pickup.

CARNIVAL CRUISE LINES, Miami, FL

Casino Dealer, Nov 1997 – Jun 1998

• Follow proper procedure to open the game tables.

• Proper handling of cash and casino chips.

• Ensure the rules of the game are followed.

• Execute proper payouts.

• Ensure the guest is having a happy experience while on board.

• Direct passenger when asked.

• Always interact in a positive manner with passenger and crewmembers.

• Follow United States Coast Guard regulated safety procedures. E D U C A T I O N

FL Virtual School, Lake Worth, FL

GED, Aug 2017 - Nov 2017

Colegio Portugal, Parede, Lisbon

Completed coursework towards High School Diploma, Apr 1993 Manuel Lucas Escola de Cabeleireiros, Cascais, Lisbon Hairdresser, Jan 1990 - Jul 1991

Escola Secundaria da Madorna, Madorna, Lisbon

Completed coursework towards High School Diploma, May 1990 A D D I T I O N A L S K I L L S

• Bilingual (English/ Portuguese).

• Positive attitude.

• Willingness to learn.

• Good communication.

• Honesty.

• Adaptability.

• Dependable.

• Good team work.

Contact this candidate