Sarah Tennant

Energetic Volunteer offering outstanding telephone etiquette, social media and

interpersonal skills. Well-trained individual with past experience working with people, students, animals. Punctual and dedicated to service. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Operations support

Client relations strength

Team collaboration

Relationship building

Recordkeeping

Telephone etiquette

Work History

2021-01 - Current Animal Shelter Volunteer

Montgomery County Humane Society, Gaithersburg, MD Used strong interpersonal communication skills to convey information to others.

Supported engaging, fun, and smooth-running events by helping with organization and planning.

Assisted with special events and programs.

Maintained clean, neat, and operational facilities to serve program needs. Cared for over animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.

Provided humane care of domestic and wild animals. Assisted with adoption process by providing information about animals to potential adopters.

Kept animals healthy and socialized by providing regular exercises and walks.

Kensington, MD 20895

301-***-****

adwcu2@r.postjobfree.com

2010-01 - 2017-02 Property Manager

Chestnut Knolls LCC., Beltsville, MD

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Followed up on delinquent tenants and coordinated collection procedures.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes. Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Introduced prospective tenants to types of units available and performed tours of premises.

Completed final move-out walk-throughs with tenants to identify required repairs.

Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

2008-01 - 2010-01 Customer Service Manager

Harford Car Care, Gaithersburg, MD

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Addressed potential cancellations and offered catered solutions to retain accounts.

Collaborated with marketing department to launch and manage promotional activities and campaigns.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

2004-01 - 2007-01 Educator

MCPS, Rockville, MD

Developed and implemented engaging lesson plans to keep learner attention.

Chose materials and developed lesson plans to enhance skills for individual students.

Built relationships and communicated with parents to provide best learning environment for children.

Collaborated with adults and children to provide safe and educational experience.

Education

2000-09 - 2004-05 Bachelor of Arts: Secondary Education Salisbury University - Salisbury, MD

1996-09 - 1999-06 High School Diploma

Academy of Holy Cross - Kensington, MD

Languages

Fluent in Spanish

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