Donte Cotten

Upper Marlboro, MD *****

adwctx@r.postjobfree.com

+1-301-***-****

Over six years of administrative experience with excellent, attention to detail, accountability, decision making, self-management, team leadership, and logistics management skills. Highly competent and knowledgeable customer service professional with exceptional attention to detail who works well independently and with a team. Highly experienced in determining best allocation of resources for projects/activities, reviewing and analyzing budget and budget plans based on program objectives, and coordinating and evaluating administrative and logistical functions. Detail-oriented and quality- focused. Exceptional written and oral communication skills, embraces sensitivity of multicultural and diversity issues.

Exemplary leadership skills, energetic and self-motivated with a high aptitude for organization. Accomplished problem solver with years of experience identifying issues, collecting evidence, determining legitimacy and relevance of the data, and quickly uses best policy practices to come up with the best solution or alternative.

Work Experience

Property Manager

Southern Management Companies

March 2020 to Present

In this position I, demonstrated behavior that cultivate a positive work culture, in addition, analyzed administrative issues and executed decisions on non-routine matters and acted as a liaison for resident support. Built and maintained positive relationships with team members, residents, and vendors. I also lead yearly budget discussions and community plans. Administrative & Policy: Complied with all fair housing laws and Southern Management policies and procedures; Received/screened all visitors and calls for Property Manager. Drafted non-technical correspondence; Interpreted credit reports and utilized knowledge of civil and court records to see if future resident(s) qualified; Notified key stakeholders of the need for information or recommendations. Maintained a formal system of procedures and administrative controls. Managed notes and minutes at team meetings; edited draft documents or presentations used by management.

Attention to Detail: Coordinated the work for the office while ensuring that procedures and administrative controls are followed, and administrative details are not overlooked. Reviewed and electronically filed applications and supporting documentation to ensure accuracy for each applicant. Customer Service: Built appropriate relationships with residents. Assisted residents with faxing, printing and copying documents; Produce reports and files; determined the interest and needs of each future resident; leased apartment homes to future residents; completed all leasing paperwork. Handled work order requests; served as leasing and administrative support. Supported the personal and academic growth of residents. Answered a high volume of inquiries from the public via phone and in person. Facilities and Properties/Supply Management: Conducted housing pre-inspections before resident moved out and full inspection when new resident moved in; Created purchase orders for contractors; Scheduled apartments for turnover work; Conducted outreach marketing and prepared the responses or follow up to ensure timely response by others. Managed office correspondence and coordinated assignments of inquiries. Prepared and managed internal requests for supplies and property to utilize a Purchase Card or Requisitions; coordinated equipment replacements, office relocations, and equipment surplus. Developed and maintained a property inventory log, documenting the condition and location of property along with property pass information.

Team Oriented: Encouraged and built positive relations with all team members, customers and vendors. Communicate effectively with supervisors and peers. Flexible with time sensitive projects which sometimes require working extra hours. Resident Manager/Bookkeeper/Administrative Assistant Southern Management Companies

February 2015 to March 2020

In this position, I was responsible for ensuring efficient & fast paced operation of my assigned property, which included performing tasks such as leasing, collections, resident services, and maintenance. My additional tasks included processing purchase orders, creating, and maintaining monthly reports as well as displayed great customer service, written and verbal communication skills. Attention to Detail: Some of the services I provide to our key stakeholders and internal clients include, providing accurate account balances and verifying account numbers that are listed in our database as well as ensuring the correct mailing information is on file. Verify the correct spelling for email addresses and confirm credit card information if needed.

Budget: Participate in budget meetings regarding internal contracts budget status and funding projections. Approved, evaluated and analyzed contractor labor budget and other direct cost to not exceed available funding amount and ensure budget plan reflects program objective. Customer Service: In most cases, I am consulted to work with external customers to provide invoice pricing with a cost analysis with our competitors. This usually results in a new client; therefore, I would move forward with preparing the documents for signature and explaining the process for future invoices for commercial marketing.

Executive Support: Reviewed and interpreted administrative policies and procedures for management action. Identified administrative problems with management and provided recommendations for resolution. Managed the Deputy Director’s Appointment Calendar, organized high level briefing materials, and communicated with high level officials on meeting request and status updates.

Software: I operate and manage my desk by utilizing three (3) major internal systems, Salesforce, Billtrust, and Navision. Salesforce, is the communication tool used for clients and account representative to create cases. Billtrust is used to verify the personal identifiable information for clients. Navision is used to verify accounting of invoices and previous statements. Education

Bachelor's degree in Criminal Justice

North Carolina Central University - Durham, NC

August 2010 to May 2014

High School Diploma

Riverdale Baptist School - Upper Marlboro, MD

May 2010

Assessments

Work motivation — Proficient

July 2022

Level of motivation and discipline applied toward work Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient July 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Basic maintenance and repair — Proficient

August 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

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