Summary

Skills

Experience

ETHAN GONSER

***** **** **** ******, *********, FL 34211 (C) 765-***-**** adwctc@r.postjobfree.com Highly motivated individual offering a comprehensive management background, including six years of management at aFortune-500 company. Areas of expertise include time management, complex problem solving, inventory control and staff training. Customer-focused, quality-oriented and proactive in resolving issues with exceptional organizational and communication skills.

Staff development Time management

Inventory control Cross-functional team management Complex problem solving Supervision and training

Computer-savvy Active Listening

Customer and Personal Service Critical Thinking

Sales Floor Department Supervisor 02/2019 to Current Lowe's Home Improvement – Bradenton, FL

Establish work procedures or schedules and keep track of the daily work of staff. Manage projects or contribute to committee or team work. Supervise other staff and provide training and orientation to new staff. Sales Specialist 05/2018 to Current

Lowe's Home Improvement – Bradenton, FL

Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers.

Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Maintain records of contacts, accounts, and orders. Built relations with the client base by handling difficult issues with professionalism. Customer Service Associate 03/2017 to 05/2018

LOWE'S HOME IMPROVEMENT – Muncie, IN

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints. Built relations with the client base by handling difficult issues with professionalism. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the department.

Manager - Second Assistant 06/2007 to 02/2017

MCDONALD'S – Muncie, IN

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Counseled and disciplined staff when necessary.

Assembly Operator 10/2014 to 09/2016

FIAT CHRYSLER AUTOMOBILES TIPTON TRANSMISSION PLANT – Tipton, IN Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.

Proposed process improvements to increase quality and efficiency. Completed and entered quality records, scrap reports and machine logs in a timely manner.

Warehouse Associate 05/2014 to 10/2014

BEST BUY – Kokomo, IN

Unloaded, picked, staged and loaded products for shipping. Education

Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy.

Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines.

Banded, wrapped, packaged and cleaned equipment.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Cleared damaged items and loaded freight.

HIGH SCHOOL DIPLOMA: May 2009

Wes-Del High School - Gaston, In

Graduated with Honors

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