Heavy Equipment Customer Assistance
Resume:
As an experienced logistics manager my
tenacious and proactive approach
resulted in numerous important contracts
wins. My excellent networking skills have
provided my team with vital client leads,
and my ability to develop client
relationships has resulted in an increase in
business renewals for my current
organization. After nearly 11 years in my
role, I am now currently seeking a new
challenge which will utilize my meticulous
attention to detail, friendly and professional
manner.
CONTACT
Address :
Mon Gout, Pamplemousses.
20514, Mauritius.
PHONE:
EMAIL:
*******************@*****.***
HOBBIES
Handy man
Watching movies
Social work
Cooking
Fish keeping
Fishing
SKILLSLEADERSHIP EXPERIENCE PROBLEM-
SOLVING ABILITIES
Computer proficiency.
Leadership experience.
Pro-active
Problem-solving abilities.
Motivate team members.
Language
English talking and writing.
French talking and writing.
JEAN-PAUL
ANTOINE
WAREHOUSE, TRANSPORT, DISTRIBUTION &
FREIGHT FORWARDING LOGISTICS MANAGER
PRIMARY SCHOOL – NOTRE DAMME DE LOURDES RCA
SECONDARY – COURS JEANNE D’ARC COLLEGE
WORK EXPERIENCE
Company: LOGISTICS HUB CO. LTD
Work as: WAREHOUSE, TRANSPORT, DISTRIBUTION & FREIGHT FORWARDING LOGISTICS MANAGER
From: JUL 2013 to: CURRENT (FULL TIME)
Manage a team of twelve members for warehouse, seven members for transport/distribution and three members for freight forwarding.
Have to ensure external and internal customer assistance to the development of the Logistics services (Warehousing, Transport, Distribution & Freight Forwarding).
Have to manage, drive and lead the group of employees in the Logistics Department to meet the company expectations for Productivity and Profitability.
Sell Logistics solutions to potential customers.
Have to assist and complete monthly reporting as well as Quarterly Reviews in various ways and means to the higher management.
Direct personnel in performing day-to-day logistics operations in an effective and efficient manner.
Ensure continuous improvement in Revenues, Gross Profit and Expenses coupled with high quality services.
Ensure effective utilization of the various warehouse areas.
Planning and utilization of Logistics Hub trucks and any other vehicles for delivery and distribution.
Planning and utilization of warehouse storage, health & safety and daily cycle count.
Use of warehouse equipment like hand pallet, forklift (2tons to 5tons and strapping materials.
Carry customer (actual/prospect) visits when and as required to grow the logistics activities.
Handle projects such as solar panel program to produce electricity, heavy equipment lashing, stuffing & lashing of vehicles.
Identify opportunities for warehouse, transport, distribution and freight forwarding operation improvements.
Provide Logistics pricing to customers, team and complete proposals and quotations to potential customers.
Handle customer’s complaints and claims adequately.
To assist in queries and collection of unpaid invoices from customers.
Work on own budget and present to the higher management.
To share experience how to optimize volume in stuffing of container and more with direct team.
Un-stuffing and stuffing of containers.
Picking, sorting and packing of goods.
Personal effects – individuals, embassy and home/office relocation.
Manage a team of twenty - two members and make sure that we work in a good and productive environment with a high level of team spirit. To encourage when the need is, give support and back up when the need arises.
To do all the set up from theory to physic to have our warehouse license as (MRA custom for import cfs, fire certificate procedures, health & safety).
Company: ARIVA LTEE (FREIGHT COMPANY)
From: APR 2009 to: JUN 2013 (FULL TIME)
Work as: Ocean Team Leader (Export & Import).
Managed a team of three members for export and six members for import.
Prepare the dept. budget.
Work closely with the Sales Manager to ensure that the Ocean budgets are achieved.
To maintain an active communication with both management and clients.
To maintain actively the image and name of Ariva Logistics in the market.
To ensure that all shipping documents (BL, HBL, FCR) and systems update are made and release on time and within approved sales and financial terms.
To ensure that all customers SOP and agents IOP are completed and updated.
To maintain quality awareness throughout the ocean departments, striving for zero defects.
To ensure standards, policies and instructions are duly communicated to clients, suppliers that these are respected.
To ensure proper follow up of files and make sure that clients are always kept informed of any development in their shipments.
To assist in improving local procedures in order to ensure that we maintain the highest customer service level.
To coach, support and motivate the Ocean Team.
To maintain good working relationship with our suppliers (shipping lines/ land transporters) and to ensure that we always receive most competitive rates.
Development of the Ocean Budgets.
Ensure that file is close as per deadline.
Handle claims and complaints as per Ariva Logistics Standard Trading Conditions.
Assist in development of budgets, targets and action plans.
Carry out sales and tele sales to generate additional business.
To focus more on the Ocean Export Development contact and meet 10-15 prospects customer per month.
Complete rates and services proposals to customers and overseas agents as and when required.
Assist Sales to build LCL consolidation.
Conduct weekly meeting with the Ocean Team and report to the Management.
Monthly statistics repot to the Management.
Company: SOMATRANS SDV LTD (FREIGHT COMPANY IBL)
From: OCT 1999 – TO: MAR 2009 (FULL TIME)
Work as: Ocean Export Team Leader Regional dept.
Managed a team of two members.
Exportation of all commodities.
About 500 to 1000 containers yearly.
Customer service.
Sales (tele/outdoor)
Ensure dossier is closed as per deadline.
Proceed/verify supplier’s invoice.
Profitability stats end of month.
Filling.
Responsible of archive.
Debtors monitoring.
Day to day contact with local & international customers.
Follow up of orders with customers.
Preparation of manifest & pre-alert.
Ship’s box.
Booking with shipping line.
Plan orders to be stuffed in container.
Schedule of vessel.
Issuance of HBL & OBL.
Issuance of customer’s/agent invoice (local & international).
Planning of container transport.
Planning of day to day team work.
Company: UNITED PARCEL SERVICE LTD (UPS – COURIER COMPANY IBL) From: AUG 1999 to: OCT 1999 (FULL TIME)
From: NOV 1999 to: AUG 2000 (PART TIME – NIGHT ONLY) Work as: Export/Import Officer & Pick up/delivery Officer.
Processing of airway bill on system.
Filling & archiving.
Monthly closing of dossier.
Day to day contact with customer.
In & outdoor sales.
Customer care.
Export (pick up of parcel/documents)
Import (delivery of parcel/documents)
Additional information:
I hold my IMDG CODE CERTIFICATE for hazardous goods shipment and am a friendly user of BSC for shipment to Madagascar. I also hold my driving license.
Contact this candidate