CURRICULUM VITAE OF LOUISA COXEN

Current Occupation : Unemployed

Gender : Female

Nationality : South African

Identity Number : 741**********

Age : 49 Years Old

Ethnic Group : White

Language : English & Afrikaans (fully bilingual)

Drivers Licence : Code EB

Availability : Immediate

Vaccine Status : Vaccinated 25 August 2021

Contact Details

Cell phone : +27-82-823-****

E-mail : adwcns@r.postjobfree.com

Residential Location : Meyerton, Gauteng, South African

Professional Profile

I am self-motivated, hardworking with 20 years banking experience of which 7 years I was a Retail Branch Manager. I have strong customer service, business administration and operational skills. I have a NQF 5 Certificate in Banking and First Level Regulatory Examination: Representatives (RE1). Banking terminology, I am “fit and proper”.

I have high personal integrity and I am able to relate and create trust in all. I am a highly confident and a persuasive team-builder and I am able to motivate and communicate to achieve exceptional business performance. I am dependable, loyal and reliable in supporting and enabling team effort to produce genuine long-term sustainable development. I have been recognised for receiving numerous awards for service and work excellence. I am computer literate with MS Office and can do all types of PowerPoint Presentations, including creating my own Excel templates. I am an innovator.

I started my career as a debt collector for an attorney and got a better working opportunity as an advances typist in TrustBank and worked my way up the corporate ladder to be a Branch Manager. Duties up to and including but also limited to: sales receptionist, teller, business teller, relief as branch manager secretary, branch administrator (all robbery and business continuity plans including occupational health and safety templates), asset registers, paying of branch accounts, relief of branch manager, department head of tellers and duties of branch operations manager.

I have also gained experience working as an independent site manager for self storage with a team who reported into me. For the times I had “employment gaps” I assisted temporary as an office administrator for a company responsible for construction, renovations and air-conditioning. My duties were creating and typing of quotations, invoices, job cards, paying of wages, contacting suppliers for more cost effective prices, and ordering of material required on site.

I have strong administration and operational skills and am currently working as an Operations Manager, Human Resources Officer and Admin Manager for a Non-Profit Organisation (orphanage) with a team of drivers, cleaners, child-care workers, chefs and coordinators reporting to me.

I manage the business from setting out the menu, compiling of all staff monthly overtime reports, co-ordinating the maintenance, ordering and purchasing of grocery items, daily petty cash to typing of minutes of all meetings and co-ordination thereof. I am computer literate (MS Office) with “on the job” experience with Pastel (purchase orders, petty cash, goods received). I am a quick learner and an innovator.

I am loyal and dedicated and am both a team leader and team player. I do believe that I make a difference no matter where I am.

Education

1. Grade 12 (Matric)

Year completed : 1992

School Attended : General Smuts High School, Vereeniging

Subjects passed : English (First Language)

Afrikaans

Mathematics

Accountancy

Typing (45 wpm)

Biology

Tertiary Education

1. Certification : National Certificate in Banking Services Advice

NQF Level 5

Year completed : 2009

Institution : Milpark Business School

2. Certification : First Level Regulatory Examinations for Representatives

RE1

Year completed : 2012

Institution : Financial Services Board

Computer Literacy

1. Microsoft Office (Word, Excel, PowerPoint and Outlook)

2. Sage Pastel (Basic – no certification, only on-the-job) [Purchase Orders, quotations, goods received and petty cash].

3. SAP Portal (only basics for stationary orders and overtime reports – Absa)

4. SpaceManager (System used at Self Storage site)

Career History - (Current to Past)

1. Name of Company (Current) : Polokong Children’s Village

Duration : 1 September 2020 – 31 December 2022

Position Held : Operations Manager / Human Resources

Reason for leaving : Retrenched

Duties Performed @ Polokong Children’s Village

Managing the Operations Department of the Organisation up to and not limited to providing feedback to the Director on a weekly and monthly basis;

Human Resources functionality (advertising of vacancies, interviews, employee contracts, attendance registers, leave verification, calculation of overtime and monthly overtime reports, provident fund etc);

Scheduling of all meetings including Board Meetings, management meetings and all staff meetings;

Typing of all minutes of all meetings;

Designing of requisition and other types of forms;

Developing of operational procedures and plans for the organisation;

Acting as “Host” on all Zoom Board Meetings and Annual General Meetings;

Compile monthly operations reports;

Compile and submit monthly overtime reports;

Compile and continuously update asset registers;

Compile monthly menus and diet for children in orphanage;

Manage kitchen, buildings, yards, vehicles and storerooms

Ensure that the emergency evacuation drill is practiced twice a year

Update of Risk Assessment and Emergency Plan;

Make recommendations on bonuses, salaries and development initiatives for staff;

Conduct monthly house inspections and provide feedback to child care workers;

Conduct monthly meetings with security, kitchen staff, gardeners, drivers, cleaners and child care workers;

Conduct site inspections and source the cheapest contractor for the repairs/maintenance;

Plan, develop and manage meetings and the social calendar for the residents and staff in consultation with the appropriate department heads. (Including residents Christmas Tree and staff party;

Authorise and order the purchase of stock and equipment for the houses, kitchen, maintenance, security, gardeners and cleaners;

Receive and control stock and equipment;

Receive all donations and disperse to beneficiaries;

Purchasing of groceries, stationary and school uniforms

Petty cash with daily requisitions;

Assist with payment of suppliers via Standard Bank Business Online and I am the second “approver and releasing agent” for payments and salaries.

“Reliever” for making payments to Creditors via internet banking app.

Compiling of HIVSA and Department of Social Development stipend registers;

Compiling of 6th monthly and annual reports for the Department of Social Development;

Updating of all compliance documents for the organisation;

Annual updating of CSD (Central Supplier Database) report;

Annual renewal of BEE certificate;

Additions and amendments to the Insurance;

Making up and distribution of pocket money to 63 beneficiaries;

Planning and co-ordination of all daily trips and drivers;

Spot checks & reports on all vehicles via “Tracker” App;

Reconciliation and approving of diesel/petrol usage for all vehicles.

Previous Employment

1. Name of Company : Afrisix (Pty) Ltd t/a Afri-Services Group

Duration : 16 October 2019 – 30 September 2020

Position Held : Stock Controller

Reason for leaving : Better opportunity and salary offered at Polokong Children’s Village

Name of Company : XtraSpace Properties (Vereeniging)

Duration : 29 March 2017 – 13 August 2019

Position Held : Site Manager

Reason for leaving : Reassignment to Sandton

Name of Company : PSN Attorneys Incorporated

Duration : 5 October 2016 – 31 January 2017

Position Held : Dictaphone (Audio) Typist

Reason for leaving : Temporary Position (Kelly/Quest Staffing Solutions)

Name of Company : Alliance Conveying Systems

Duration : 18 April 2016 – 1 September 2016

Position Held : Office Administrator/Buyer/Debtors/Creditors

Reason For leaving : Temporary Position

Name of Company : Absa Bank Limited

Duration : 1 February 1995 – 30 October 2015

Reason for leaving : Resignation

Postions Held Within TrustBank / Absa Bank Limited

Advances Typist – TrustBank Vereeniging (1995 – 1998)

Switchboard Operator – Absa Bank Limited (1998 – 31/05/2007)

Specialist Manager: Customer Service & Host: Teller Department (Meyerton Branch)

[01/06/2007 – 31/12/2007]

Retail Branch Manager: Riversquare (Category 4 Branch [sub-branch])

(02/01/2007 – 31/12/2009)

Promoted as Branch Manager 2 January 2007

Retail Branch Manager: Three Rivers Branch (Category 3 branch [mini-branch])

(02/01/2010 – 31/01/2014)

Promoted to a bigger branch 2 January 2010

Retail Branch Manager: Meyerton Branch (Category 3 branch)

Re-assigned to branch in Meyerton 1 February 2014

Duties Performed as Manager

Key Responsibilities:

Take complete ownership of and accountability for the branch as a stand-alone business

Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise;

Understand and implement local market strategies to maximise opportunities and business profitability. Use market intelligence to meet and exceed the market needs;

Compile and communicate an effective action plan for the branch which is understood and actioned by all staff;

Distribute revenue targets and develop the means of achieving them by deploying local tactics to meets business expectations, by product and by individual;

Monitor performance metrics;

Lead performance dialogues with branch team;

Lead problem solving with branch team on how to improve sales performance;

Take ownership of annual sales plan;

Lead and take ownership of campaign objectives and specifities;

Take part in sales activities and promote a culture of sales proactivity;

Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level;

Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings;

Identify opportunities for branch team to grow the business based on local market opportunities;

Live the Values through visible demonstration of required behaviours;

Ensure that the branch achieves Absa’s transformation objectives, e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE);

Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact;

Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose and values of the organisation;

Drive customer focused behaviour in the branch by role modelling great customer service

Mitigate and manage risk, frauds and losses in the branch by ensuring policies and procedures are consistently applied and embedded;

Be the local face of Absa by being visible and available in the branch and the community

Develop the external market and community profile needed to maximise local marketing opportunities;

Link community initiatives to both business opportunities and colleague events;

Promote community agenda within the branch;

Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training and attestations are in place;

Perform people management functions, including but not limited to:

1.Workforce and recruitment demand planning;

2.Recruitment;

3.Talent management and succession planning;

4.Mentoring and coaching;

5.Management of discipline and grievances;

6.Performance development;

7.Reward and recognition management;

8.Training and development

9.Review and update the branch organisation structure regularly

Competencies:

Deciding and initiating action; leading and supervising; Working with people;

Relating and networking; Persuading and influencing; Planning and organising;

Entrepreneurial and commercial thinking; Delivering results and meeting customer expectations; Coping with pressure and setbacks

Achievements at Absa

August 2005: Received a Bronze Prestige Award for “Outstanding Performance”

November 2005: Received the Gauteng Superstar Award for “Doing Something Right”

February 2006: Awarded the Gauteng Province Service Hero and received R20 000 cash prize

August 2006: Received Bronze Prestige Award for “Customer”

September 2006: Nominated as “Best Of The Best” and attended an incentive trip to Argentina during October 2006 (11 – 18 October 2006)

1 February 2015 – 20 Years’ service

6. Name of Company : JH Smit & Matthee Attorneys

Duration : 1 March 1993 – 31 January 1995

Position Held : Collections Clerk / Receptionist

Reason for leaving : Better opportunities offered at TrustBank (Absa Bank Limited)

References:

1.Tebogo Gumede 2. Denise Foley

Director: Polokong Children’s Village Honorary Board Member: Polokong Children’s Village

Contact No: 079-***-**** Contact No: 083-***-****

3.Sarina Strauss 4. Cherise Honicke

Financial Manager: Afri-Services Regional Manager: XtraSpace Props

Contact No: 083-***-**** Contact No: 082-***-****

5. Rudie Nel

Absa Bank Area Head: Vaal Triangle

Contact No: 082-***-****

Contact this candidate