Service Representative Security Dispatcher
Resume:
Edith Dixon
Fairfield, CA ****3
*********@*****.***
Experienced Customer Service Representative with several years of proven organizational and interpersonal communication skills. I work well in a team environment and possess good interpersonal communication skills. I am looking for an opportunity to work in an established company in which I can utilize my skills and contribute to a positive work environment. Core
Strengths PC Microsoft Office (Word, Outlook, Excel, Power Point), FIS/FDM Document Management, Courteous demeanor, Energetic work attitude, Adaptive team player Experience
2018 to 2021 Allied Universal - Concord, CA
Security Professional
• Provide customer service to clients by carrying out safety and security procedures, site- specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site. 2016 to 2018 HSS Security Oakland Airport - Oakland, CA Total Quality Management Officer
• May assist general public with divesting their personal items into screening tubs
• Supports TSA Screening Checkpoint efficiency by providing essential customer service prior to entering the walkthrough metal detector and x-ray machines
• Reports fires, acts of vandalism, theft, illegal entry, and other unauthorized or irregular activity to Security Dispatcher.
• Assists general public by providing facility, exit and lost and found information
• Observes all common safety practices
• Performs other related duties as assigned or requested Experience
2015- 2015 Wells Fargo (Accountemps Service) –Walnut Creek, CA Payroll Account Manager
• Received calls in a call center environment with heavy call volume in a queue
• Assisted business banking clients set up and process their personal business payroll
• Answered questions clients had about their payroll preparations and distribution
• Reviewed and processed additions and changes in computerizes payroll system
• Input various payroll functions. For example, hours, overtime vacation/sick time etc. 2012 - 2014 J P Morgan Chase – Pleasanton, CA
Compliance & Risk Analyst
(Document Review Specialist)
• Responsible to manually review purchase orders, invoices, and payment instruction files within Chase’s Order-To-Pay system for compliance and risk assessment
• Evaluated and made decisions on documents using an OFAC screening tool and AML practices
• Completed reviews within set timeline standards and quality guidelines
• Adapted to changing priorities as directed by management team and regulatory environment
• Used multiple systems simultaneously to complete daily required workloads
• Worked extensively with Excel to assess, catalog and report findings Education: University of Phoenix – Business Management Two years of study towards degree
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