Mark Jackson

Certified Lean Six Sigma Black Belt and Scrum Master experienced in directing all aspects of business operations management with emphasis on accomplishing and surpassing organizational objectives, including P&L.

Tulsa, OK 74133

adwcml@r.postjobfree.com

+1-918-***-****

About

Throughout my career, I have attained extensive experience in creating bottom-line impact through operations management initiatives aligned with organizational objectives, and targeted business development.

I have proven success in profit and loss management, contract negotiations, quality assurance/enhancement, and business development/expansion.

I have a proven record of providing services as a visionary and business C-Suite executive across multiple industries, including start-ups, financial turnarounds, and organizational culture enhancements.

What makes me stand out are my solid leadership skills in directing and guiding staff for project strategy development and execution.

As a detail-oriented individual with a passion for excellence, I am adept at providing the utmost quality and service, with extensive experience in mental health.

I have remarkable efficiency in identifying and cultivating new opportunities, securing funding, and managing strategic relationships with key stakeholders.

I am an accomplished leader; recognized for building and leading high-performing teams and leading multiple projects with diverse stakeholders with keen focus on ensuring delivery of projects within time, scope, and financial constraints. Equity, diversity, equality, and inclusion represent a core principle in my leadership style.

I am an articulate communicator with credible history of establishing collaborative relationships with diverse interdepartmental teams and executive management to realize strategic business goals.

Work Experience

Strategic Planning and Operations Consultant

Ready Services, LLC, Tulsa, OK

Oct 2018 - Present

MEP (HVAC, Electrical, and Plumbing) Co focused on providing best practice for Federal (including military bases), Industrial, and Commercial construction opportunities.

In my position as Strategic Planning and Operations Consultant – 35-75 employees – 8 direct reports

Major Responsibilities:

Implementing best practices for the delivery of visionary leadership to a diverse team with keen focus on transitioning into government contracting; financial enhancements including P&L reporting, cost center analysis, and WIP reports; overseeing various projects from initiation to completion while ensuring compliance with organizational standards, delivering excellent consultancy services with emphasis on meeting and exceeding organizational needs; serving as lead project manager while coordinating an $8M project, including the span of 5 months and multiple buildings campus wide, self-performance of approximately 50% of the work, and multiple first, second, and third tier subcontractors.

Key Accomplishments, I have attained in this role:

* Secured $1M working capital LOC by establishing and sustaining business relationships with the banking sector

* Enhanced bonding capacity from $500K to $10M through strategic analysis, planning, and execution

* Improved revenue from $500K to $14M while leading and training diverse, cross-functional staff

* Developed key relationship with venture capital firm including initial presentation, detailed proposals, and future projections.

* Optimized organizational performance by growing overall staff from 6 employees to 50 employees

* Received excellent ratings from the Project Owner while delivering exceptional services

Skills: Business Strategy · Customer Service · Public Speaking · Training · Budgeting · Cross-functional Team Leadership · Process Improvement · Team Building · Strategy · Management · Business Analysis · Problem Solving · Finance · Project Management · Communication · Leadership · Troubleshooting · Organizational Management · Business Acumen · Financial Analysis · Change Management · Executive Leadership · P&L Management · Business Development · Strategic Planning

President

Love Without Labels, LLC

Jul 2017 - Oct 2018

Tulsa, OK

Diversity, Equity and Inclusion Co providing a message of open-mindedness, acceptance of others, and loving each other.

In my position as President of Love Without Labels – Social media platform I started by myself to promote a message of diversity, equity, and inclusion

Major Responsibilities:

Creation of a written message (blog) and spoken message (podcast) providing a social media presence to create awareness on Diversity, Equality, and Inclusion through a message of unity and peace.

Key Accomplishments, I attained during this role:

* Provided the vision to promote a message of acceptance, unity and peace with a focus on Diversity, Equality, and Inclusion through the creation of a podcast and a blog.

Skills: Business Strategy · Public Speaking · Process Improvement · Team Building · Strategy · Management · Communication

CEO - Owner

Realation Community Services of Oklahoma, Inc · Self-employed

Mar 2000 - Jun 2017

Tulsa, OK

Healthcare Co focused on providing best practice to serve underprivileged children in state custody, with a focus on teaching skills to help them survive/thrive outside of the state system

In my position as CEO and President – 40 employees – 8 direct reports

Major Responsibilities:

Leading and training a diverse, talented staff for the delivery of exceptional services to state custody underprivileged children and adolescents; conducting P&L and financial analysis to ensure future growth and organizational success; developing and maintaining a team focused on integrating these children and youth into the community for higher success rates after discharge; forging and maintaining community relationships to attain desired outcomes.

Key Accomplishments, I attained during this role:

* Recognized for participating on committees to facilitate the State of Oklahoma in brainstorming new ways of service provision for youth.

* Increased population served by 25% through key relationship development at the state level to affect contract revision; resulted in an increase in the number of beds

* Established business from ground up, including development of Human Resources, Risk Management, Physical Plant, Volunteer Program, Clinical Operations, and Dietary Operations.

* Enhanced clientele's opportunity for successful transition at discharge by implementing community-based treatment plans.

Skills: Business Strategy · Customer Service · Behavioral Health · Mental Health · Public Speaking · Training · Budgeting · Cross-functional Team Leadership · Process Improvement · Team Building · Strategy · Management · Business Analysis · Problem Solving · Finance · Communication · Leadership · Troubleshooting · Quality Assurance · Organizational Management · Business Acumen · Financial Analysis · Change Management · Executive Leadership · Healthcare · P&L Management · Marketing Strategy · Quality Improvement · Business Development · Operations Management · Licensing · Strategic Planning

Chief Executive Officer

Providence Community Services of Oklahoma · Full-time

Oct 1998 - Feb 2000

Tulsa, OK

Healthcare Co focused on best practice provision of in-home/outpatient/school based care for children/adolescents/adults

In my position as CEO – 50 employees – 8 direct reports

Major Responsibilities:

Leading and training talented staff for the delivery of multi-site/multi-city exceptional outpatient/home based/school based services to state custody underprivileged children and adolescents; conducting P&L and financial analysis to ensure future growth and organizational success; developing and maintaining a team focused providing best outcomes for clients served; forging and maintaining community relationships to attain desired outcomes.

Key Accomplishments, I attained during this role:

* Built this new segment of business, including the opening of in-home psychiatric care in 4 communities (Tulsa, McAlester, Hugo, Durant), from the ground up.

* Developed partnerships within these communities to start providing services in school districts.

Skills: Business Strategy · Customer Service · Behavioral Health · Mental Health · Training · Budgeting · Cross-functional Team Leadership · Process Improvement · Team Building · Strategy · Management · Business Analysis · Problem Solving · Finance · Communication · Leadership · Troubleshooting · Quality Assurance · Organizational Management · Business Acumen · Financial Analysis · Change Management · Executive Leadership · Healthcare · P&L Management · Marketing Strategy · Quality Improvement · Business Development · Operations Management · Strategic Planning

Chief Executive Officer

Children’s Medical Center · Full-time

Mar 1996 - Oct 1998

Tulsa, OK

Healthcare Co focused on delivering best practice in service provision for child special need pediatrics, child/adolescent neurology, child/adolescent/adult behavioral health, and developmental delayed adult work program

In my position as CEO – 1,000 employees – 15 direct reports

Major Responsibilities:

Leading and training talented multi-disciplinary staff for the delivery of exceptional hospital and residential behavioral health services to state custody underprivileged children and adolescents; special pediatric services for children with rare disease; neurological services for children and adolescents; job placement opportunities for physically/mentally challenged individuals; conducting P&L and financial analysis to ensure future growth and organizational success; developing and maintaining a diverse team focused on providing best practice services for highest success rates; forging and maintaining community relationships to attain desired outcomes.

Key Accomplishments, I attained during this role:

* Established business/program development through the addition of day treatment services and therapeutic foster care services to treatment continuum

* Succeeded in organizational turnaround, changing bottom line from red to black while increasing employee morale through transparent, open leadership.

* Enhanced organizational culture from distrusting and closed to open and transparent.

Skills: Business Strategy · Customer Service · Behavioral Health · Mental Health · Public Speaking · Training · Budgeting · Cross-functional Team Leadership · Process Improvement · Team Building · Strategy · Management · Business Analysis · Problem Solving · Finance · Communication · Leadership · Troubleshooting · Quality Assurance · Organizational Management · Business Acumen · Financial Analysis · Change Management · Executive Leadership · Healthcare · P&L Management · Accreditation · Marketing Strategy · Quality Improvement · Business Development · Operations Management · Licensing · Strategic Planning

Chief Executive Officer

Shadow Mountain Hospital · Full-time

Apr 1993 - Mar 1996

Tulsa, OK

Healthcare Co focused on delivering best practice in service provision for child/adolescent/adult, inpatient and outpatient behavioral health

In my position as CEO – 500 employees – 12 direct reports

Major Responsibilities:

Leading and training talented multi-disciplinary staff for the delivery of exceptional hospital and residential behavioral health services to state custody underprivileged children and adolescents; conducting P&L and financial analysis to ensure future growth and organizational success; developing and maintaining a diverse team focused on providing best practice services for highest success rates; forging and maintaining community relationships to attain desired outcomes.

Key Accomplishments, I attained during this role:

* Established business/program development through the addition of day treatment services and therapeutic foster care services to treatment continuum

* Succeeded in organizational turnaround, changing bottom line from red to black while increasing employee morale through transparent, open leadership.

* Enhanced organizational culture from distrusting and closed to open and transparent

* Recruited several physicians to serve the needs of the clients.

Skills: Business Strategy · Customer Service · Behavioral Health · Mental Health · Training · Budgeting · Cross-functional Team Leadership · Process Improvement · Team Building · Strategy · Management · Business Analysis · Problem Solving · Finance · Communication · Leadership · Troubleshooting · Quality Assurance · Organizational Management · Business Acumen · Financial Analysis · Change Management · Executive Leadership · Healthcare · P&L Management · Accreditation · Marketing Strategy · Quality Improvement · Business Development · Operations Management · Licensing · Strategic Planning

Chief Executive Officer

High Point Hospital · Full-time

Oct 1989 - Apr 1993

Oklahoma City, OK

Healthcare Co focused on delivering best practice in service provision for child/adolescent/adult, inpatient behavioral health

In my position as CEO – 250 employees – 10 direct reports

Major Responsibilities:

Leading and training talented multi-disciplinary staff for the delivery of exceptional hospital and residential behavioral health services to state custody underprivileged children and adolescents; conducting P&L and financial analysis to ensure future growth and organizational success; developing and maintaining a diverse team focused on providing best practice services for highest success rates; forging and maintaining community relationships to attain desired outcomes.

Key Accomplishments, I attained during this role:

* Succeeded in organizational turnaround, changing bottom line from red to black while increasing employee morale through transparent, open leadership

* Recruited several physicians to serve the needs of the clients.

* Advanced rapidly from Sales Director to Marketing Director, to Assistant Administrator, to CEO

* Provided leadership through a change in ownership

* Successful in changing perception with payors (part of why I was promoted to CEO) from wanting to terminate relationship, from prior leadership, to receiving exemplary commendations upon administrative reviews.

Skills: Business Strategy · Customer Service · Behavioral Health · Mental Health · Training · Budgeting · Cross-functional Team Leadership · Process Improvement · Team Building · Strategy · Management · Business Analysis · Problem Solving · Finance · Communication · Leadership · Troubleshooting · Quality Assurance · Organizational Management · Business Acumen · Financial Analysis · Change Management · Executive Leadership · Healthcare · P&L Management · Accreditation · Marketing Strategy · Quality Improvement · Business Development · Operations Management · Strategic Planning

Sales Manager

Shawnee Milling Company · Full-time

Jun 1981 - Oct 1989

Shawnee, OK

Feed Manufacturing Co focused on providing quality livestock and specialty feed across the state of Oklahoma

In my position as Sales Manager – 1,000 employees – 10 direct reports

Major Responsibilities:

Leading and training talented staff for the delivery of feed sales to the state of Oklahoma; conducting P&L and financial analysis to ensure future growth and organizational success; developing and maintaining a team focused on providing best practice for highest sales rates; forging and maintaining community relationships to attain desired outcomes.

Key Accomplishments, I attained during this role:

* Created new role as the Specialty Products Manager for the feed division.

* Successful in taking new products to market and securing large clients, such as Wal-Mart

* Advanced rapidly to Sales Director (COO type role reporting to the owner of the company) in just over two years.

* Directed a sales force of six covering Oklahoma and Texas.

Skills: Business Strategy · Customer Service · Sales · Sales Management · Sales Operations · Direct Sales · New Business Development

Education

B.S. in Business Marketing/Minor in Management

Oklahoma State – Stillwater, OK

Master of Science in Business Management

Southern Nazarene University – Bethany, OK

Languages

Spanish – Beginner

Links

https://www.linkedin.com/in/mark-jackson-830702150

Certifications and Licenses

Scrum Master Certification

Six Sigma Global Institute

Issued Dec 2022 – No Expiration Date

Credential ID 63890347

Lean Six Sigma Black Belt Certification

Six Sigma Global Institute

Issued Oct 2022 – No Expiration Date

Credential ID 60280329

Lean Six Sigma Green Belt Certification

Six Sigma Global Institute

Issued Oct 2022 – No Expiration Date

Credential ID 59599210

Lean Six Sigma Yellow Belt Certification

Six Sigma Global Institute

Issued Sep 2022 – No Expiration Date

Credential ID 58800569

Contact this candidate