Valencia Johnson

Petal, MS *****

adwcll@r.postjobfree.com

+1-601-***-****

Work Experience

Customer Service Representative/ web support Specialist ResultsCX - Paris, TX

February 2022 to Present

• Assisted members with any technical issues while working in web support

• Assisted members with billing inquiries

• Assisted members with their Medicaid inquiries

• Assisted members with pre authorizations

• Assisted members with finding a provider

• Assisted members with filing a grievance

• Assisted members with general vision and dental inquiries

• I followed HIIPA guidelines

• I provided excellent customer service

• I handled/managed difficult calls utilizing soft skills

• Answered phone and assisted members with changes

• Created member’s appointments

• Explained products and benefits

• Maintained up-to-date knowledge of member’s accounts Customer Service Representative

MAXIMUS Federal - Hattiesburg, MS

September 2015 to February 2020

• Assist/enroll consumers with Marketplace coverage

• Maintain up-to-date knowledge of CMS regulations and policies as they apply

• Assist with complex plan issues and tax inquiries via HICS escalation

• Assist with unfavorable eligibility determinations via general

• Adhering to privacy rules per HIPPA

• Adhering to standard operating procedures

• Meeting and exceeding company’s average compliance on a daily basis

• Assist in training new employees and ensuring ongoing training is effective

• Received fast-track promotion from temporary worker to Customer Service Representative

• Exceed satisfactory results regarding contribution to meet the highest rating of customer satisfaction

• Practice excellent communication skills while assisting consumers with operating online systems and technology over the phone in a call center setting

• Assist consumers with enrolling in health insurance under the Affordable Care Act

• Assist company representatives in acquiring any information needed to better assist the consumer

• Communicate with insurance companies to confirm consumer’s enrollment status, monthly premium, deductible, out-of-pocket maximum, etc.

• Maintain a positive image as a key resource for mentoring new hires

• Assisted customers with a warm and professional attitude

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Assisted customers with any questions concerning their coverage. Assembly Line Worker\Manufacturing Supply Clerk

Howard Technology Solutions - Ellisville, MS

September 2013 to September 2015

• I met quota daily.

• I worked overtime to assure the team met quota as a whole.

• I was in charge of inventory management.

• I provided the tools and hardware needed to each section of the assembly line.

• I provided tools and hardware to the sales department.

• I kept documented records of every screw, bolt, and hardware disbursed throughout the facility.

• I am a team worker.

• Followed quality and safety guidelines.

• Diagnosed testing structures.

• Ensured products were placed into boxes for shipping.

• Finalized assembly process.

• Assembled computers.

• I ordered any materials needed throughout the facility.

• I was accountable for every nut, bolt, screw, and any hardware that entered or left the facility.

• I assisted over 40 members on the team, not including several members from the sales department. Overnight Stocker

Wal Mart - Petal, MS

June 2011 to September 2012

• Establish and implement performance and customer service standards.

• Maintained Inventory Daily

• Fast Past Environment

• Customer Service Specialist

• Customer Service Greeter

• Acted as team lead of stocking crew

• Provided Customer Service while assisting customers on the floor

• Stocked shelves/racks in a timely manner

Secretary

Hattiesburg Housing Authority - Hattiesburg, MS

June 2008 to August 2011

• Assist director with many clerical/administrative tasks

• Maintain established departmental policies and procedures, objective, quality assurance programs, safety, and security. Including HIPPA and the protection of PII and PHI

• Data entry

• Access tenant records to determine eligibility

• Verify all document that were received before approval

• Maintain department records, reports and files as required.

• Answer all inquiries regarding tenant accounts, respecting tenant’s confidentiality. Education

Bachelor's degree in General Studies

William Carey University - Hattiesburg, MS

August 2011 to May 2022

Skills

• Customer Service

• Strategic Planning

• Management

• Team Leadership

• Microsoft Office-Word, Excel, Power Point

• Customer Satisfaction

• Contact Centers

• Data Entry

• HIPAA

• Clerical experience

• Quality assurance

• Process improvement

• Mentoring

• Medical billing

• Medical records

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