Service Representative Data Entry
Resume:
Valencia Johnson
Petal, MS *****
*************@*****.***
Work Experience
Customer Service Representative/ web support Specialist ResultsCX - Paris, TX
February 2022 to Present
• Assisted members with any technical issues while working in web support
• Assisted members with billing inquiries
• Assisted members with their Medicaid inquiries
• Assisted members with pre authorizations
• Assisted members with finding a provider
• Assisted members with filing a grievance
• Assisted members with general vision and dental inquiries
• I followed HIIPA guidelines
• I provided excellent customer service
• I handled/managed difficult calls utilizing soft skills
• Answered phone and assisted members with changes
• Created member’s appointments
• Explained products and benefits
• Maintained up-to-date knowledge of member’s accounts Customer Service Representative
MAXIMUS Federal - Hattiesburg, MS
September 2015 to February 2020
• Assist/enroll consumers with Marketplace coverage
• Maintain up-to-date knowledge of CMS regulations and policies as they apply
• Assist with complex plan issues and tax inquiries via HICS escalation
• Assist with unfavorable eligibility determinations via general
• Adhering to privacy rules per HIPPA
• Adhering to standard operating procedures
• Meeting and exceeding company’s average compliance on a daily basis
• Assist in training new employees and ensuring ongoing training is effective
• Received fast-track promotion from temporary worker to Customer Service Representative
• Exceed satisfactory results regarding contribution to meet the highest rating of customer satisfaction
• Practice excellent communication skills while assisting consumers with operating online systems and technology over the phone in a call center setting
• Assist consumers with enrolling in health insurance under the Affordable Care Act
• Assist company representatives in acquiring any information needed to better assist the consumer
• Communicate with insurance companies to confirm consumer’s enrollment status, monthly premium, deductible, out-of-pocket maximum, etc.
• Maintain a positive image as a key resource for mentoring new hires
• Assisted customers with a warm and professional attitude
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Assisted customers with any questions concerning their coverage. Assembly Line Worker\Manufacturing Supply Clerk
Howard Technology Solutions - Ellisville, MS
September 2013 to September 2015
• I met quota daily.
• I worked overtime to assure the team met quota as a whole.
• I was in charge of inventory management.
• I provided the tools and hardware needed to each section of the assembly line.
• I provided tools and hardware to the sales department.
• I kept documented records of every screw, bolt, and hardware disbursed throughout the facility.
• I am a team worker.
• Followed quality and safety guidelines.
• Diagnosed testing structures.
• Ensured products were placed into boxes for shipping.
• Finalized assembly process.
• Assembled computers.
• I ordered any materials needed throughout the facility.
• I was accountable for every nut, bolt, screw, and any hardware that entered or left the facility.
• I assisted over 40 members on the team, not including several members from the sales department. Overnight Stocker
Wal Mart - Petal, MS
June 2011 to September 2012
• Establish and implement performance and customer service standards.
• Maintained Inventory Daily
• Fast Past Environment
• Customer Service Specialist
• Customer Service Greeter
• Acted as team lead of stocking crew
• Provided Customer Service while assisting customers on the floor
• Stocked shelves/racks in a timely manner
Secretary
Hattiesburg Housing Authority - Hattiesburg, MS
June 2008 to August 2011
• Assist director with many clerical/administrative tasks
• Maintain established departmental policies and procedures, objective, quality assurance programs, safety, and security. Including HIPPA and the protection of PII and PHI
• Data entry
• Access tenant records to determine eligibility
• Verify all document that were received before approval
• Maintain department records, reports and files as required.
• Answer all inquiries regarding tenant accounts, respecting tenant’s confidentiality. Education
Bachelor's degree in General Studies
William Carey University - Hattiesburg, MS
August 2011 to May 2022
Skills
• Customer Service
• Strategic Planning
• Management
• Team Leadership
• Microsoft Office-Word, Excel, Power Point
• Customer Satisfaction
• Contact Centers
• Data Entry
• HIPAA
• Clerical experience
• Quality assurance
• Process improvement
• Mentoring
• Medical billing
• Medical records
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