VIRAL PARMAR

337-***-**** Houston, TX adwclg@r.postjobfree.com

Clinical Pharmacist

Continuous Quality Improvements Process Passion for Collaboration & Communication PROFESSIONAL PROFILE

Passionate, forward-thinking, and dynamic pharmacy team leader with 5+ years of strong patient and clinical pharmacy experience in one of the nation’s largest pharmacy operations. Proven record driving business performance, client retention, and customer service delivery and satisfaction—focused on patient centric service and continuous process improvements. Licensed Texas Pharmacist, who effectively thrives in navigating ever- changing patient needs, emerging medication technology, supporting physicians with clinical information, and adapting to evolving regulatory rules.

Strong Clinical pharmacy expertise, combining clinical skills with business acumen and a proven ability to support drug utilization review (DUR) efforts by reviewing physician prescribing patterns and consult with them using evidence based best practices.

Compassionate pharmacy leader with a work ethic beyond reproach and laser-focused on accuracy and results, while managing, coaching, and mentoring medical staff to help people live healthier lives.

Proactive and transformational leader with unparalleled clinical skills and the ability to coach physicians on medication issues, evaluate and identify areas of operational improvement to drive a health literate member centric culture and ensure member medication adherence.

Effective team leader with unparalleled ability to lead and coach highly collaborative teams, ensuring strong time and multitask management, while continually assessing for opportunities to enhance operations, optimize efficiency and productivity, and drive customer experience, satisfaction, and retention.

Cultivate and build productive relationships with team members, medical providers, and senior organizational leadership, ensuring efficient and compliant operations while influencing and leading key decision-making to optimize and improve processes.

Polished communication skills, including written, verbal and presentation abilities—grounded in active listening.

Experience complemented by extensive, relevant pharmacy certifications. AREAS OF EXPERTISE

Drug Utilization Review – Medication Therapy Management – Quality Assurance (QA) – Compliance – Pharmacotherapy – Product Review Knowledge –– Patient – Consultation Communications – Client – Data Relations Entry – – Continuous Database Management Professional – Development KPI –Inventory – Team Control Leadership – Collaboration – Coaching & Mentoring – Continuous Process Improvements PROFESSIONAL EXPERIENCE

WALGREENS HOUSTON, TX 2015 to Present

Staff Pharmacist

Licensed Pharmacist for one of the nation's largest and highest volume drugstore chains, with 10M+ customers served daily.

Manage staff and workflows in effectively building solid customer relationships and delivering exceptional customer centric service while fulfilling 4K+ prescriptions weekly. VIRAL PARMAR adwclg@r.postjobfree.com Page 2

WALGREENS, continued:

Collaborate with patient’s providers to overcome barriers to improve STARs rating and review KPI to identify service gaps and opportunities like quality and health literacy metrics. Consult with physicians to optimize medication therapy and counsel patients regarding medication dosage, drug interactions/contraindications, generics, less expensive options, over-the-counter (OTC) products, medical equipment, disease management and identify and address member specific medication adherence barriers. Research, prepare, and dispense medications and other pharmaceutical products, including dispensing and compounding prescriptions. Follow-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies; suggest alternative medications and answer medical provider’s questions. Maintain accurate patient records, review and monitor prescription claims data and prescribing practice to ensure quality assurance. Accurately process insurance claims to resolve member’s issues and prevent payment rejections and participate in 3rd party audit. Ensure pharmacy operations are in accordance with company policies, best practices, and standards, as well as with regulations and state and federal laws. Notable Contributions:

Improved patient care outcomes by developing knowledge and skills in new areas of pharmacy practice to implement a health literate member centric approach.

Increased pharmacy health literacy and quality metrics as well as staying engaged throughout the process, helping the department reach yearly goals together as a team.

Trained and mentored the pharmacy staff to increase Routine Vaccination administration volume.

Drive workflow management and exceptional service delivery, resulting in improving fulfillment delivery times.

Deliver high rate of customer retention by effectively problem solving and providing strong customer service, retaining approximately 75% of dissatisfied clients. EDUCATION & PROFESSIONAL DEVELOPMENT

PHARMA.D., DOCTOR OF PHARMACY

NOVA SOUTHEASTERN UNIVERSITY– Davie, FL

Professional Development:

Licensed Pharmacist, State of Texas

Medication Therapy Management Certification

Apha Immunization Delivery Certification

Pharmacy-Based Immunization Certification

Basic Cardiac Life Support (BCLS) Certification

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