TOMOMI YAMAMOTO

**-*** ***** ***** ****, HI *****

Telephone: 090-****-**** / Email: adwclb@r.postjobfree.com OBJECTIVE

To obtain a position that will enable me to use my customer service, hospitality, and Japanese/English language skills to deliver quality service, customer satisfaction, and contribute to the organization’s success.

EDUCATION

Ritsumeikan Asia Pacific University, Beppu City, Oita Prefecture, Japan (2019 - 2023) Bachelor of Business Administration: Strategic Management and Organization Hyogo International High School, Ashiya City, Hyogo Prefecture, Japan (2016 – 2019) High School Diploma

Mid-Pacific Institute, Honolulu, Hawai‘i (2017 – 2018) Study Abroad Program, English Language Development Program, and a member of the intermediate swimming team

SKILLS & ABILITIES

• Strong interpersonal & communication skills

• Friendly, dependable, responsible, flexible, adaptable, money handling abilities

• Have strong verbal and written communication skills in both Japanese and English

• Ability to work collaboratively as part of a team AWARDS AND ACTIVITIES

• Awarded a Certificate of Completion in August 2021 for contributing to a multicultural student organization, REturn-to-campus Activity CoordinaTor

(REACT) which organized programs and events to encourage students to return to campus as COVID-19 began to subside and face-to-face classes increased from online classes.

• Participated in an organization called WEST which organized games and events using English to create opportunities and support children of all ages to be exposed to English.

• Participated in a program sponsored by Ritsumeikan Asia Pacific University to learn viral video production, and contributed to the promotion of Oita Prefecture through active participation in content production.

• Awarded a certificate to be one of the MVP navigator in the CREATING VIRAL VIDEO: PROMOTING OITA USING YOUTUBE VIDEO CONTEST

• Our team was awarded a CERTIFICATE OF COMMENDATION by creating the best YouTube video promoting Oita.

Links to the YouTube videos:

o Introduction video: https://youtu.be/uqBU4TncxfU o Video of one of the luxury trains in Kyusyu: https://youtu.be/hhqFdtRtYTE oThe season 3 Rewind: https://youtu.be/P9Z0TlUe9_c WORK EXPERIENCE

Kujyu Shinrin Koen Ski Resort – Kokonoe Town, February 2022 – March 2023 (Part Time)

Position: Ski Wear Rental Staff

• Worked with customers to understand needs and provided professional service

• Communicated and guided international guests in English

• Ensured customer satisfaction by greeting them with enthusiasm Pizza Glee – Beppu City, August 2021 – January 2023 (Part Time) Position: Restaurant Staff

• Accurately operated cash register to process customer payments

• Kept kitchen, counter and dining areas clean and sanitized

• Performed serving, cleaning and provided excellent customer satisfaction

• Helped customers complete purchases by providing friendly service and assist clients promote customer loyalty satisfaction

MOL Ferry Co., Ltd. – Beppu City, July 2021 – December 2022 (Part Time) Position: Boarding Counter Staff

• Offered friendly and efficient service to internationally diverse customers, handled challenging situations with ease

• Increases customer satisfaction by resolving issues

• Demonstrated respect, friendliness and willingness to help wherever needed

• Careful guidance to overseas customers on details including boat boarding and departure times in English

JLE Japan – Yokoo City, October 2019

Position: Bilingual Ticket Staff

• Offered quality service to the customer by providing friendly, well organized service

• Helped and guided customers to their seats using both English and Japanese

• Receives tickets from VIP customers and provided necessary information Certification

• Test in Practical English Proficiency, Grade Pre-1 References

Available upon request

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