Service Representative Office Assistant
Resume:
Glenn Forman
Administrative Specialist
Experience
Education
& Skills
Contact
Meet & greet clients
Direct all phone inquiries
Provide information & exemplary service to all guests Answer phones & transfer to appropriate staff
Schedule medical appts. & took messages
Provide information to callers
Additional responsibilities as assigned
Customer Service
Conflict Resolution
Effective Communication
Front Desk Receptionist
New York State
Customer Service Representative
Hudson Valley Community College
General Educational Development
(GED)
***********@*****.***
3 Fenimore Trace Watervliet, NY 12189
Whitney Young Health Center
Jan. 2016 to present
Dec. 2016 - Dec. 2017
References Available Upon Request
Office Assistant
Salesmaster Flooring
Aug. 2012 - Nov. 2016
Answer phones and transfer to the appropriate staff Greet public and clients and direct them as needed Receive & distribute incoming mail, prep outgoing mail Monitor incoming emails and answer or forward as required Fax, scan and copy documents; maintain office filing Update and maintain databases
Assistant Manager
Shoe Dept.
Aug. 2008 - Aug. 2012
Office Management
Administration
Maximize sale results through managing associates
Monitor the store’s sales performance utilizing sales reports Provide guidance to associates to expedite flow of merchandise from the receiving area to the sales floor Customer Service & Conflict Resolution
Maintenance
Janitronics
Jun. 2003 - May 2008
Maintain cleanliness of client areas
Reported inventory levels to manager for timely orders General repair
Provide quality customer service
Issue secure documents
Verify identities
Clerk
NYS Dept. of Motor Vehicles
Jul. 2001 - Jun. 2005
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