Vicky Dornbush, MAOM

West Sacramento, California adwckl@r.postjobfree.com 916-***-****

PROFESSIONAL SUMMARY

More than 25 years of experience in Healthcare Project Management and leading implementations and in the deployment of projects for Ambulatory, Upgrades, Wisdom, Bones, Cadence, Prelude, MyChart, Kaleidoscope, and PB Revenue cycle. Experience with interfacing with 3rd party vendors including statement of work for projects such as RetinaVue. Leading implementations, activation, and training leading full lifecycle projects for Ambulatory, Kaleidoscope, Community Connect, and other modules

Involved in over 50 go lives small to large in all specialties, and 5 enterprise-wide big bang projects. including Epic implementation, reworking, and supporting new and existing projects, optimization, with a strong understanding of Physician needs for charting tools, grouping workflow to take 2 steps instead of 10 and how the system satisfies the providers understanding of the system.

Experience implementing high profile projects. Specialties included Primary care, Pediatrics, OB, Community Connect, Orthopedics, Podiatry, Ophthalmology which included all 7 specialties, 6 different surgery specialties, dialysis ambulatory including all unique needs for IP and Ambulatory, neurology which included research, cardiothoracic, ENT, adolescent health, sickle cell, hemophilia, world trade center clinic, and schools clinic, including social workers

Build Experience In:

Ambulatory, Behavioral Health, Best Practice, Bones, Cadence, Care Link, Dialysis, flowsheets, Health Maintenance, HIM, Kaleidoscope, MyChart, Prelude, Refuel, Nurse triage, Identity, SmartForms, Synopsis, Wisdom, and Workflows.

CORE COMPETENCIES

Epic Ambulatory Re-Certification 2018, Completed NVT Nov 2022.

Wisdom Certification 2019, Implementation Nov 2022 NVT Completed

Cadence and Prelude Classes 2022, Projects complete,

SmartForms Class completed, project

HIM/Identity – Class completed

MyChart and Nurse Triage Self-study

PMI Certification in progress

Strong knowledgeable of Professional billing & coding

TED100 Training Manager Class 2021

PROFESSIONAL HISTORY

Montage Health January 2022 to April 2023

System Architect and Project Manager

Define and decide on the right IT strategy and approach that will best support long-term business goals Projects present at Domain Council with leadership for approval

Projects included interfacing with 3rd party vendors for software such as RetinaVue and AQuity Scribes. Other projects included E-Visit, E-Consult, and RN Nurse Triage workflow

Work with team to understand the project tasks, milestones, and deliverables

Worked up to 5 projects at one time creating tasks and determining go live date.

Worked with Analyst to create kick-off meeting, stakeholders feedback

Developed team to include for each project the analyst from each module and required build

StemExpress February 2021 to December 2021

Implementation and Upgrade Manager/PM

Implemented Beaker Lab project for Covid 19 testing using MyChart for reporting results

New Epic system implementation to include 8 interfaces to lab, state regulatory reporting for 7 locations across the US, and vendor hosting

Two-month timeline implementing Epic for scheduling Covid 19 testing for multiple locations across all 7 locations and include receiving results via MyChart

Developed plan and implemented interfacing with outside billing vendor which also included credentialing with insurance companies

Leading training team to develop training on future state workflows, build training environment, and conduct train virtual training for 7 locations across the US in 3 different time zones

Policies and procedures included change management, HIM, and lab protocol using Beaker

Hoag Medical – Newport Beach, CA November 2020 to January 2021

Clinical Informatics Specialist Lead

Referrals and Authorizations conversion from legacy system to Epic

Understanding current state workflows and translating them to standard workflows

Coaching team on Epic and implementing change from current software to Epic

Develop plan with training on topics to be covered for implementations

Leading team to implement system change from an EMR to Epic in 2-month timeline

MD Healthcare Solutions, LLC – Sacramento, CA April 2020 to July 2020

Project Manager, Coaching, and Organizational Behavior

Assisting on remote PM projects

Organizational Coaching for Adult Development, Goal-Oriented, and Adaptive Coaching

OHSU – Portland, OR Nov 2019 to April 2020

Project Manager and AMB Build Analyst for Epic Refuel Project

Project Manager for 3 Refuel Project, Charge Capture, Preference Lists, and Synopsis

Creating and maintaining Project Plan.

Building for specialties such as Kaleidoscope Synopsis,

Building for SmartSets, Flowsheets, and SmartTools, etc.

Risks and Issue tracking done via project plan software

Reviewing and updating current and future state along with Project Milestones

Updating and tracking support plan, communication plan and training plan for Wave Go Lives

Adventist Health – Roseville, CA Sept 2019 to Dec 2019

Project Implementation of Performance Program Goals

Program Manager for system wide process that cultivates high-performing leaders and teams

Project Manager for Implementation of Goals and Performance Software

Creating and maintaining Project Plan.

Developed UAT Plan including testing remote and onsite and contingencies

Risks and Issue tracking done via Smartsheet project plan software

Collected data for implementation sites and developed Pre-Implementation check list

Reviewing and updating current and future state along with test scripts

Updating and tracking support plan, communication plan and training plan for Go Live

Cleveland Clinic – Cleveland, Ohio Apr 2018 to Aug 2019

Project Bones and Wisdom Implementation with Refuel Project

Developed and Presented Assessment of Bones and Wisdom to Leadership including benefits, return on investment and received final approval

Ambulatory Deployment team to rework all specialties to bring to Foundation System.

Conducted assessment of initial and planning phase of the project

Initial Build from Epic’s Foundation Build Tracker along with modifying, analyzing, getting approval and changing when organization is different

Tasks tracking done via Orion and project plan

Collected Groundwork questions from sites and developed with Epic Pre-Direction check list

Prepared test plans for user acceptance and integrated testing

Analysis of Bones project for Orthopedic clinic coming Epic system not using Foundation model

Identify and uncovering coding, diagnosis, in office procedures, and injections gaps, missed opportunities in billing and corrective action for future state billables using ProcDoc

Develop Current and Future State Workflows along with testing scripts

Conduct transition to analysts for future state planning needs, go live support, provider and staff training

St. Francis Medical Center – Cape Girardeau Jan 2018 to Mar 2018

Project Bones Implementation and Project Assessment

Conducted assessment of initial and planning phase of the project

Advised on Project Charter and final approval

Tasks tracking done via Orion and project plan

Prepared test plans for user acceptance and integrated testing

Analysis of Bones project for Orthopedic clinic coming from legacy/paper system to Epic

Identify and uncovering coding, diagnosis, in office procedures, and injections gaps, missed opportunities in billing and corrective action for future state billables

Conducted risk management assessment and mitigation strategy

Develop Future State Workflows and testing scripts

Conduct transition to analysts for future state planning needs, go live support, provider and staff training

Advising and working with new team on project scope for build plan, issue resolution, and training

Leidos Health – Reston, VA Feb 2008 to Sept 2013, May 2015 to Dec 2017

Principal Consultant

Froedtert & Medical College – Wisconsin Nov 2015 to Mar 2017

Epic Specialty Projects, Optimization Projects, Enhancements and Acquisitions

Conducts implementation of acquisition practices with 1-to-3-month timelines

Community Connect transition for small 3 doctor practices with another hospital system to the Froedtert System.

Performs optimization projects with general surgery bariatrics to include standards for ideal and excess body weight. Copyright issues required approval from American Board of Surgeons.

Implementations of Project for Neurotoxin (Botox) injections with Neurosurgeons, rehab and other practices, saving clinics more than $500K dollars/year in revenue recovery

Prepared and conducted testing plans for projects deliverables

Project for Express Lane project for new feature in Epic, developed, tested, build, and restructured workflow for acceptance by Directors and Physician Alliance including meetings, presentations, and oversight to final project

Franciscan Alliance, Inc. – Indiana May 2015 to Sept 2015 and May 2017 to Nov 2017

Epic Specialty Project and Go Live

Help Desk Mentoring and development of team for Cadence, Ambulatory and Rev Cycle

Implementation of 30 practices for specialized in Orthopedics and Podiatry

Implemented features of Bones without the module, created SmartSets for injections and orders, SmartForms, for documentation, and synopsis for reporting

Converted and redesigned progress note, instructions, and other documentation from legacy system

Participated in script development, dress rehearsal, workflows, and go live support

Lehigh Valley Health Network – Allentown, PA Nov 2014 to Mar 2015

Training Project Manager

Member of the PMO core project team to work with all Project Managers, concentration on training, team development, security issues, and go live support.

Worked with Project Managers on critical timelines, disaster recovery plans, testing, dress rehearsals, and go live for 167 clinics.

Managed the implementation and training for big bang go-live, including Ambulatory, PB Resolute, Cadence, and HOD.

Came into a project struggling with staffing issues which needed clearly defining deliverables, maintaining good communications, identifying all risks, and developing mitigation plans

Managed floor support team for all clinics a month before go-live

Worked with IDs to meet difficult deadlines, handled change management, and managed and mitigated risk to meet milestones

Oxford Global Resources – Boston, MA Nov 2013 to Nov 2014

Principal Consultant

PeaceHealth – Vancouver, WA Nov 2013 to Nov 2014

Training Director with responsibilities for budget

Project included 5 hospitals and medical clinics throughout Oregon, Washington, and Alaska, some being in very remote locations.

Oversight of instructional designers and credentialed trainers for Ambulatory, Cadence, and Resolute for initial training and go lives

Member of core leadership team, organizational review board, Meaningful Use project, ICD-10 project, referrals reorganization, and new implementations

Enhancing skillsets and knowledge of the IDs on how to develop effective training lesson plan, exercises, and material which was accepted by the organization and Epic TS

Worked with leadership to deliver variations of budgets and justification of training needs

Oversight of team development of developing training classes to enhance workflow and revenue for provider, clinical staff refresher, insurance, and tracking the guarantor beginning at front-end

Provided training that addressed the people and workflows rather than walking through the steps

Vitalize Solutions (Currently Leidos Health) – Kennett Square, PA Feb 2008 to Sept 2013

Principal Consultant

Mount Sinai Medical Center – New York, NY Feb 2008 to Sept 2013

Epic Senior Ambulatory Project Manager

Recovered a project mid-way for a major Epic implementation upgrade for Epic 2007 to 2009 for 39 clinics throughout New York working with all department to coordinate by developing an WBS hour by hour plan and deliverables for all teams

Managed team leads on multiple implementation projects from project kick-off to close of project and reporting lessons learned

Worked with Ophthalmology department on ICD-10 coding rules understanding and workflows

Recovered and completed Epic implementation project for department of ophthalmology (seven specialties), including learning Kaleidoscope in less than 2 months and assisting the team with the re-design, gap analysis, build, testing and support

Managed Ambulatory implementation of hemodialysis and peritoneal dialysis, including managing, building, and supporting

Conducted implementation projects for ophthalmology, surgery, dialysis ambulatory, neurology, cardiothoracic, ENT, adolescent health, sickle cell, hemophilia, world trade center clinic, podiatry, and schools clinic

Recommended and made changes in implementation program to better fit the needs of end users

Aptiv Technology Partners (Proxicom) Consulting Solutions Aug 2003 to Feb 2008

Principal Consultant

University of Texas Medical Branch – Galveston, TX Jul 2007 to Dec 2007

Epic Training Manager

Served as Epic implementation project lead for training

Assisted build team with planning projects such as scanning, interfaces, and EMPI

Employed a creative approach to training, including exercises and hands-on and scenario-based content delivery

Developed training guides for team and step-by-step guides and handouts

Children’s Hospital of Philadelphia – Philadelphia, PA Aug 2006 to Jul 2007

Epic Revenue Cycle Project Manager

Was Epic project manager for 10 gap projects for a large academic medical center

Managed projects include electronic eligibility; insurance card and back-end scanning of EOBs; electronic claims and remits for professional and hospital billing; electronic self-pay posting through bank lockbox for professional billing and hospital billing; and statement print vendor for professional billing and hospital billing

Identified issues with claims and remits finding the best way to send and receive claims for two systems and to balance and maintain control of work queues

Instituted an alternative way for Epic to interface third party patient statements into Resolute and accomplish the same outcome saving the client approximately $200,000

Froedtert & Community Health – Menomonee Falls, WI Oct 2005 to Aug 2006

Epic Implementation Training Project Lead

Worked with build team at large academic medical center to assist with planning projects such as scanning, interfaces, and EMPI

Recommended and implemented changes in training program to better fit the needs of end users

Employed a creative approach to training, including exercises and hands-on and scenario-based content delivery

University of Texas Medical Branch – Galveston, TX Apr 2005 to Sept 2005

Epic Implementation Training Project Manager

Worked with build team at large academic medical center to assist with workflow design and change management prior to training for primary care implementation

Designed a realistic training program for residents and medical students via physician training

Designed a unique training program that included hands-on exercises and realistic scenarios

Kaiser Mid-Atlantic – Silver Spring, MD May 2004 to Apr 2005

Project, Training, and Environment Manager

Led training program redevelopment for Epic products, including Ambulatory, Tapestry, and Cadence

Oversaw the implementation of 30 sites for all medical specialties and managed a large staff of trainers

Participated in senior management meetings to provide guidance on the implementation project

Worked with build and technical team to integrate training into the support progress of each go-live

Led negotiations with clinic managers and staff to design training to fit the needs of the clinics

Kaiser Denver – Denver, CO Oct 2003 to May 2004

Acting Coding Manager

Managed staff of 26 certified coders and biller

Partnered with physician champion to update coding system

Conducted one-on-one meeting to provide direction and helped reach expected goals

Built workflows for the resolute professional billing implementation

Assisted other departments in answering Epic Ambulatory issues

Developed plan for coding department to review job requirements, skill assessment of coding staff, and hiring future certified coding staff for job transition to EpicCare

EDUCATION & PROFESSIONAL DEVELOPMENT

M.A., Organizational Management with Health Administration, Ashford University, Clinton, IA, 2011

B.A., Organizational Management, Ashford University, Clinton, IA, 2008

M.I.S., Business Administration, California State University Sacramento, Sacramento, CA, 2003

Business Administration and Accounting, San Jose State University, San Jose, CA, 1984

Certified in Epic Ambulatory (Recert 2018, NVT Nov 2022), Recent Ambulatory Aug 2023

Wisdom Certification 2019, Recert NVT Nov 2022

HIM/Identity Epic Class completed

Bones Certification – Class completed, missed test by 84/85

Kaleidoscope Certification - Class completed; project submitted; test pending

PMP Certification (in progress)

HIMSS and HIMSS Business Task Force - Member

Project Management Institute (PMI) – Member

AHIMA, the National Association of Health Information Management Professionals – Member

PUBLICATIONS, PRESENTATIONS, & AWARDS

Authored paper: Maximizing the Adult Learning Experience

Team member of published research paper with Mount Sinai Ophthalmology Department

Star of the Year Award, Vitalized Consulting, 2009

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