Blaine Kingsbury

Client Support Analyst Tier II

Hutchinson, KS 67501

adwcgx@r.postjobfree.com

+1-620-***-****

A challenging and rewarding position that demands quality service within a dynamic technical organization. Authorized to work in the US for any employer

Work Experience

Migration Technician

Salina Regional Health Center - Salina, KS

March 2022 to September 2022

Contracted by Teksystems

Migration Project - from Windows 7 to Windows 10

Configure and deploy HP 800 desktops and 840 & 850 laptops. On-site desktop Tier II and Helpdesk support

Viega - McPherson, KS

September 2021 to February 2022

Contracted by Teksystems

Lenovo hardware. Break/Fix and Warranty repair. Peripherals (headset, mice, keyboards) Inventory management. Contact via phone, SeOn-site desktop Tier II and Helpdesk supportrvice Now requests and incident tickets. Microsoft 10, Office 2010, SCCM, AD, Service Now. Ricoh printer support. Mitel Phone system, Badge & door access, Infrastructure, LAN & Wireless .Contracted by Teksystems

. Lenovo hardware. Break/Fix and Warranty repair. Peripherals (headset, mice, keyboards) Inventory management. Contact via phone, SeOn-site desktop Tier II and Helpdesk supportrvice Now requests and incident tickets. Microsoft 10, Office 2010, SCCM, AD, Service Now. Ricoh printer support. Mitel Phone system, Badge & door access, Infrastructure, LAN & Wireless .

QC Inspector

Collins Bus - Hutchinson, KS

February 2020 to August 2020

Production QA Inspection

Software Support Specialist

AgTrax - Hutchinson, KS

August 2019 to November 2019

Accounting Software Support.

Tier II Desktop Support

Pfizer - McPherson, KS

August 2017 to August 2019

Contacted by Peak Systems to DXC

On-site desktop support, Tier II. Lenovo hardware. Break/Fix and Warranty repair. Peripherals (headset, mice, keyboards) Inventory management. Contact via phone, Service requests and incident tickets. Microsoft 10, Office 2010, SCCM, AD, Service Now. Ricoh printer support. LiteShow AV, Infrastructure, LAN & Wireless Support. Tier II desktop support

Portfolio Recovery Associates (PRA GROUP) - Hutchinson, KS October 2016 to February 2017

Contacted by Randstad

On-site desktop support for call center. Tier I support for all US call centers. HP hardware. Warranty repair. Avaya CMS, agent consumables (headset, amp boxes, mice, keyboards) Inventory management. Contact via phone, Service requests and incident tickets. Microsoft 10, AD, Citrix. No management leadership or guidance. Original hiring manager (Fresno, CA.) part of company divestment. Tier II Network

USD 308 Hutchinson Public Schools - Hutchinson, KS June 2016 to July 2016

System Admin for Cisco network, VMware, Citrix, Cisco Call Manager, Isalon network storage. After 3 week discovery period, determined that the position required a deeper knowledge skill set than I possessed. Client Support Analyst Tier II

Williams Energy - Conway, KS

October 2014 to April 2016

IT support for local and remote users. Contact from Service Now, phone, email, IM for on-site desktop, peripheral and PC refresh support. MS Windows 7, Office 2013, Active Directory, Symantec AV, HP Warranty Repair, Asset Management.

Project Manager / IT Support

Daymon Worldwide - Hutchinson, KS

April 2009 to February 2014

* Worldwide Help Desk Support for Customer Care. Contact from phone, email, IM and on-site desktop, phone system and infrastructure support. MS Windows XP/7, Office 2010, Active Directory, Symantec DLO, TrendMicro AV, Dell & Dell Warranty Repair

* Project Coordinator for new building expansion. Contractor selection, Liaison and coordinate all phases of construction and trim-out. IT Infrastructure Support. (Phone, Network, Desktop). * Systems Administrator for Call Center supporting Consumer Electronics. Perform Analytics in support of Account Teams. IT Technical Support Specialist

NMGI - Hutchinson, KS

2008 to 2009

Support Managed Services Clients, Business Continuity Administrator, PC and Server Hardware Set up, Standard Network Analyst Support. Microsoft OS & Office Apps., Backup Exec., Anti-Virus AVG, BitDefender, Vipre, System Admin for Backup Appliances, HP Desktop, Laptop, Printer Break/Fix, LogMeIn, Zenith SAAZ. Infrastructure Administrator

Cox Communications, Inc - Wichita, KS

2006 to 2007

IT Infrastructure Regional Support; Network, Server, Telephony for Kansas and North West Arkansas. Systems Administrator for Cisco CallManager VoIP, Cisco Unity and Cisco Emergency Responder. Server 2003, Patch Management, Executable, APC & Liebert UPS, Solar Winds, WhatsUp SNMP, LogMeIn, BMC Remedy for Problem & Change Management.

CTI Systems Administrator

Boeing - Wichita, KS

1999 to 2006

Systems Administrator for Computer Telephony Integration in support of multiple Call Centers. Avaya S8500, CMS, Rem Bridge, ACD, VRU, IVR hardware, WAN Trunking, W2K, NT & Unix Operating Systems, Apex, Inova Lite Link & Courion IVR software. SA for Cisco CallManager VoIP system. Voice Services Regional Focal. Document Procedure s in Support of ITIL / Sarbanes-Oxley / ISO 9001 initiatives. Remedy for Problem & Change Management. IS Project Manager

Boeing - Wichita, KS

1996 to 1999

Implementation & Integration Project Manager for DCAC/MRM Electronic Data Conversion(EDC). Ensure the coordination between EDC and DCAC/MRM Implementation projects. Provide site communication and coordination of EDC activities utilizing SEI/CMM. Staff of 4, plus 4 contract. Manager Delivery Systems & Customer Services

Boeing - Wichita, KS

1995 to 1996

Matrix management of Computing Hardware Support(CHS), DCSC support team and Telecommunication Services Manager(TSM). CHS provides support for non-vendor supported hardware, including FEPs, plotters, printers and workstation peripherals. DSCS Zone 5 provides day to day computing support for relocation, installation, service restoration and problem determination for data & voice equipment. As TSM for Wichita, I provided a single focal point for planning Voice & Video services and budgets. Staff of 15, plus 5 contract. Manager

Boeing - Wichita, KS

1993 to 1995

Telecommunications Services

Lead organization responsible for Boeing Wichita s Voice and Video services. Responsibilities included supervision of staff & contract personnel supporting the 5ESS switch and remote PBX installations. The staff provides all Voice move, add and change support, service coordination, inventory management and Video Teleconferencing services for the Wichita site. (Video: 1 digital theater, 5 Modular and 3 desktop. Voice: 14,000+ digital & analog phone lines) I was responsible for planning and management for the organizations $2 million annual budget. Staff of 10, plus 5 contract. Manager

Boeing - Wichita, KS

1990 to 1993

Production Processing & Services

Third shift Data Center manager for system Control and Recovery, Large Scale Operations, Remote Operations, Data Control and Microimaging. Schedule staff of 22 to support 7 day coverage with emphasis on reliability & online availability in a complex mainframe (IBM 3090) environment.. Expanded Lead

Boeing - Wichita, KS

1989 to 1990

duties to include capital planning, special projects for management visibility, acting manager during absence/reassignment of first level manager.

Lead Communications Analyst

Boeing - Wichita, KS

1987 to 1989

Distributed & Factory Support

Coordinate Telecommunications for multiple Hewlett Packard host systems, encompassing configuration, design and implementation of LAN/WAN services. Responsible for problem determination and service level reporting. Systems Administrator for UB-Net/One network.. Telecommunications Project manager for various projects. Communications Analyst

Boeing - Wichita, KS

1986 to 1987

2nd Level Problem Determination

Monitor large SNA network performing problem determination and service restoration from 37x5 s to the 3270 end user. Provide support for campus Ethernet.

Network Operator - Service Response Center

Boeing - Wichita, KS

1985 to 1986

Monitor Network & System consoles. Perform network problem determination, resolution and escalation. Coordinate vendor services. Respond to all user inquiries. Customize and maintain IBM 3274 microcode. Education

M.S. in Management Information Systems

Friends University - Wichita, KS

1992 to 1993

B.S. in Business Administration and Computer Science Southwestern College - Winfield, KS

1981 to 1985

Skills

• Comptia A+

• Active Directory

• Computer Networking

• VoIP

• LAN

Certifications and Licenses

CompTIA A+

Present

Assessments

Basic Computer Skills: PC — Familiar

July 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Technical Support — Proficient

February 2020

Performing software, hardware, and network operations. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

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