Resume – Udari Perera *

Udari Perera

Client Relations Management

Self-motivated, organized and thrives under pressure. Having a logical mind with a practical approach to problem solving and a drive to see things through to completion on time. Enthusiasm for handling projects and passion for achievements through unity made me enjoy working on my own initiative and as a team. adwcfz@r.postjobfree.com 416-***-****

500 Duplex Avenue, Toronto, ON, M4R 1V6

https://www.linkedin.com/in/udari-perera-325792269/ SKILLS

Strong negotiation and influencing skills

Excellent written and verbal communication

Self-motivated

Great team player

EMPLOYMENT

Assistant Manager – CRM (June 2022 - February 2023) Spectra Logistics (Pvt) Ltd

Build and maintain healthy and profitable relationships with key customers

Manage insurance renewals and day to day insurance claims

Prepare monthly KPIs for clients and develop improvement plans based on client requirements.

Customer complaint management – Take corrective and preventive actions with root cause analysis and carry out investigation when needed.

Conducting process audits, client audits and health & safety audits.

Conducting the annual customer satisfaction survey, analysis, and implement improvements.

Update customers with latest products and services to improve profitability.

Understand the competition and create strategies to gain competitive edge. Senior Executive Client Relations (July 2018 - June 2022) Spectra Logistics (Pvt) Ltd

Handling company special improvement projects on customer services.

Timely attend to general insurance renewals and insurance claim handling.

SOP creation and communication with the client.

Conducting SOP trainings for relevant parties and organizing company special events.

ISO standard maintenance and applicable enhancements to improve services.

Conducting the Company Senior Management Team Meeting and following up assigned action items. Personal Assistant to Directors (August 2016 – July 2018) Nawaloka Hospitals PLC

Prepare monthly and quarterly reports on expenses, productivity, efficiency improvements etc. to Chairman and Directors.

Schedule and organize daily meetings, VIP visits and assist in related administrative tasks.

Arrange and coordinate foreign and local travel.

Creative thinking

Excellent research skills

Project management

Thorough with MS Office and Google suites

Resume – Udari Perera 2

Draft speeches and letters, preparation, and distribution of meeting minutes.

Record and manage confidential information and files.

Organize events (conferences, cocktails, etc.) hosted by Chairman and Directors.

Carry out highly confidential administrative tasks of holding companies.

Assist the Secretory to Singapore Consulate with administrative work and documentation. Airport Services Officer (December 2015 – July 2016) Airport Services Agent (January 2013 – November 2015) SriLankan Airlines Ltd.

Provide reports for management decision making.

Preparation of departmental budgets and monitor expenses.

Handling administrative functions of the department.

Carry out special projects as and when required by the management.

Document checks (passports, Visas, and other travel documents.

Coordinating with other departments with respect to operation of flights.

Performing operations related tasks for all airlines.

Passenger assistance and maintaining a high quality and efficient scheduled service. ACHIEVEMENTS AND PROJECTS

Best employee of quarter 3 in 2022

Achieved 3 certifications (ISO 9001, 45001, 22000) to become the first logistics firm in the country to do so.

Re-organize processes to retain a major client that was about to exit the portfolio, thus retaining major business.

Become a trainer on Amadeus (Passenger check-in system) and conduct staff trainings within a short period.

Best violinist award (All island 2nd place) – University of Visual and Performing Arts EDUCATION

Bachelor of Performing Arts (2017)

- University of Visual and Performing Arts, Colombo, Sri Lanka

Diploma in Passenger Handling Foundation (2013)

- International Aviation Academy, SriLankan Airlines

Teachers Examination (2010)

- Institute of Western Music and Speech, Colombo, Sri Lanka

Advanced Level Examination (2009)

- Mahamaya Girls College, Kany, Sri Lanka

REFERENCES

1. Rajitha Wickramasinghe

Senior Accountant – Water Chemicals

Chemtrade Logistics Inc.

Tel: 416-***-**** / 647-***-****

adwcfz@r.postjobfree.com

2. Lashan Athauda

Aviation Propulsion Engineer – Air Canada

Tel: 514-***-****

Contact this candidate