Customer Service Team Member

Shelly Finigan

Waitress

***** ***** **** **** *******, TX, 77084• ******.*************@*****.*** • +1-346-***-**** • LinkedIn PROFESSIONAL EXPERIENCE

CINEMARK 12 & XD Cypress, TX

Usher, Concessionist, Box Office June 2019- March 2020

● I was officially hired as a concessionist and within three months I was promoted to usher

● By having a high quality customer service I was in the top sales in performance every month

● About 30-40 tickets sold per shift

● Sweeped theatre rooms multiple times a day by doing so it gave movie goers a cleaner theatre room MOD PIZZA FAIRFIELD TOWN CENTER Cypress, TX

Team Member JUNE 2020- May 2021

● Demonstrated 100% timeliness, arriving at all shifts on time

● Sold approximately 80-90 pizzas per week

● Greeted approximately 100 customers per week

● As a team member, I was tasked to take care of front of house due to my dynamic personality. JOANN FABRICS: WESLAYAN PLAZA/COPPERFIELD CROSSING Houston,TX Team Member June 2021 - December 2021

● Helped customers with finding merchandise leading to a purchase of the merchandise

● Improved sales by 16% going above and beyond for customers

● At end of every shift, I would do a complete sweep of the store and organize our inventory THE JUICY CRAB: HIGHWAY 6 NORTH Houston,TX

Cashier/Server MARCH 2022-Present

● As a cashier, I have taken care of $150 during my closing and opening shifts

● Ensured diners was Providing diners with the highest dining experience

● Served 40 diners upon my shifts

● Wrote 40 of diner’s tickets for the kitchen

EDUCATION

LONE STAR COLLEGE Cypress,TX

CyberSecurity December 2020- December 2024

ADDITIONAL INFORMATION

● Soft Skills: Detailed-Oriented, Listening,Team-Oriented,Negotiation,Persuasion,Adapt Quickly, Team-Player

● Technical Skills: Adobe Suite, Microsoft Office,Cloud computing

● Certifications: Image Manipulation Certificate of Completion (The Art Institute Of Houston,2018), Texas Alcoholic Beverage Commission Certified(July 2021)

● Food Handlers Permit (June 2019)

● Interests : Crocheting,computers,video-games, play instruments, reading

● languages : American Sign Language, English, French (beginner)

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