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Customer Care Representative

Location:
Lagos, Nigeria
Posted:
April 04, 2023

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Resume:

+***-**********, +***-818-***-****

adwcf7@r.postjobfree.com

* ****** ***** *****, ****** - Isheri, Lagos

CAREER OBJECTIVE

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill in the vacancy in your organization; while upholding the organization’s standards, meeting set goals and maximizing productivity.

EXPERIENCE

WEB DEVELOPER

Benisoft I.T. Solutions, Lagos

Leveraged mastery of HTML, CSS and JavaScript to build top-quality code for diverse projects.

Installed and configured hypertext transfer protocol (HTTP) servers associated with website operations.

Performed and directed website updates.

Maintained understanding of current web technologies and programming practices through continuing education and participation in professional workshops.

Developed and implemented procedures for website revision. WORDPRESS DEVELOPER

Benisoft I.T. Solutions, Lagos

Designed and built websites to suit clients’ requirements and needs.

Researched, documented and selected alternatives for web design and technologies.

Wrote supporting codes for web applications and websites.

Performed regular management and maintenance procedures including renewal for domains and hosting.

Recommended and implemented performance improvements.

Enforced website standards for visual and design integrity. BENJAMIN EYOH

CUSTOMER CARE REPRESENTATIVE

WEB DEVELOPER (INTERN)

Sololearn Inc., USA, CA

Learned new Front-End programming languages and methodologies to perform tasks.

Created web models and prototypes that included physical and interface models.

Imparted specific expertise and knowledge to peers and staff through individual mentoring and team efforts.

Completed training programmes in several courses. FRONT-END DEVELOPER (INTERN)

Start.NG/HNG Internship, Lagos

Worked with engineering team to develop and launch functionality.

Learned new Front-End programming languages and methodologies to perform tasks.

Worked with style guidelines for assigned client-facing applications.

Liaised with internal teams to collect and analyze product requirements.

Imparted specific expertise and knowledge to peers and staff through individual mentoring and team efforts.

Translated flat designs to clean, accessible and interactive user experiences. CUSTOMER SERVICE REPRESENTATIVE

Monmartt Kids, Akoka, Lagos

Addressed customers courteously using suitable methods and problem-solving skills.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Delivered personalized customer service relating to questions and promptly resolved basic problems.

Remained open to feedback from supervisors and peers to build and improve skills-set.

Responded to telephone inquiries and complaints following standard operating procedures.

Built sustainable relationships and trust with customers using open and interactive communication.

EDUCATION

University of Lagos,

Akoka, Lagos

Bachelor of Science (B.Sc.) Economics (in-view)

Iponri Estate High School,

Iponri, Surulere, Lagos

West African Secondary School Certificate

Sari Iganmu Primary School,

Sari Iganmu, Orile, Lagos

First School Leaving Certificate

PROFESSIONAL TRAININGS

START.NG/HNG Internship,

Lagos

Web Development

Certificate of Completion

Sololearn Inc.,

USA, CA, San Francisco

Web Development

Certificate of Completion

International Institute of

Global Leadership,

USA,

Leadership

(In-view)

SKILLS

Upbeat and Positive Personality

Computer Literate and Proficiency in Applications

Good Communication Skills

Administrative and Office Support

Patient and Empathetic

Solving Customer Concerns

Team-Oriented

Fast Learner

OTHER PERSONAL INFORMATION

Gender - Male

Nationality - Nigerian

Hobbies - Reading and Listening to Music

REFERENCES

References will be made available upon request



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