PATRICE LEWIS

Marietta,Ga adwceg@r.postjobfree.com 478-***-****

SUMMARY

Jack of all trades with over eight years of working experience in analyzing complaints, developing new procedures and implementing customer retention campaigns. Entry level data analyst

SKILLS

Team player

Resilient (always follow-up)

Assertive / confident / leader type

Seasoned problem-solver

Interpersonal

Relational intelligence

Relationship building / cooperative

Anticipate prospects’ pain points

Empathetic

Communication

Strong written and oral communication skills

(English)

Software Tools

Adobe Photoshop, Microsoft Office Suite, Microsoft Excel, Google Docs, Microsoft Teams, mySQL, postgreSQL, HRIS

WORKING EXPERIENCE

Alight Solutions Benefits Specialist/Auditor

Sandy Springs, Ga 01.2022-present

● Provide client/technical support for web based application

● Investigate, track and manage escalated client issues by ticketing system

● Ensure needed fixes are applied and investigate software logs to identify issues

● Manage critical projects assigned by leadership

● Perform daily audits/inspections

TRC Staffing Benefits Specialist

Atlanta, Ga 06.2021-01.2022

● Provide client/technical support for web based application

● Investigate, track and manage escalated client issues by ticketing system

● Ensure needed fixes are applied and investigate software logs to identify issues

● Manage critical projects assigned by leadership

Walmart Quality Assurance Specialist

Union City, Ga 07.2019-12.2020

● Perform data entry, daily audits/inspections, merchandise scan-ins, and other required quality assurance steps that confirm the contents of each order while tracking inventory for the company

● Created and deployed best practices to improve efficiency and reduce defects.

● Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.

Randstad Staffing Quality Assurance Specialist

Lithia Springs, Ga 2018-2019

● Perform data entry, daily audits/inspections, merchandise scan-ins, and other required quality assurance steps that confirm the contents of each order while tracking inventory for the company

● Created and deployed best practices to improve efficiency and reduce defects.

● Streamlined QA processes by working closely with development teams and staying abreast of changing product demands..

Atrium-Navicent Health Clinical Technician

Macon, Ga 01.2018-06.2019

● Utilize excellent relationship management skills to ensure optimal patient satisfaction

● Provide training to junior technicians and assist team members with complex patient care issues

● Measured and monitored patients' vital signs and assisted with activities of daily living

● Assist attending with immediate surgery during trauma codes

● Entered doctors orders for labs and scans

Ambassador Personnel Direct Support Staff

Macon, Ga 2017-2018

● Utilize excellent relationship management skills to ensure optimal patient satisfaction

● Provide training to junior technicians and assist team members with complex patient care issues

● Measured and monitored patients' vital signs and assisted with activities of daily living Little Caesars Assistant Manager

Macon, Ga 2014-2015

● Completing inquiries related to payroll questions and maintenance.

● Training and coaching staff

● Managing team of multiple employees during shifts

● Inventory management

● POS systems

● Collect, verify, and record employee attendance, including hours worked for payroll.

● Compute wages, commissions, and deductions.

EDUCATION

Central Georgia Technical College

GED 2011

Central Georgia Technical College

Diploma-Electrical Wiring 2012

Additional Courses

Relevant Coursework:

● Working With Microsoft Windows,

● Fundamentals of English I,

● Interpersonal Relations & Professional development,

● Basic Psychology

● Intro to Data Analytics

● Excel Basics for Data Analysis

● The Complete SQL Bootcamp (Udemy)

INTERESTS

PC Building

-Built my own PC with a GTX 1660 Super Overclocked 6GB graphics card, and AMD Ryzen 5 2600 Processor with Wraith Stealth Cooler processor Watching Series

-Binge-watched ‘Game of Thrones‘

& ‘Nip/Tuck’

Contact this candidate