Fidel Garcia

Rosenberg, TX 361-***-**** adwccx@r.postjobfree.com

Experience:

Service Advisor Don Davis Motors: GMC, Chevrolet, Cadillac / Chrysler, Dodge, Ram El Campo, TX November 2022 - January 2023

Greeted customers in a timely, welcoming manner and displayed appreciation for their patronage

Scheduled service appointments, obtained customer and vehicle data prior to arrival, when possible, to provide a steady workflow for the service technicians. Most importantly, established a strong customer base within the community

Provided a complete and accurate written cost estimate for labor and parts. Establish reasonable expectations for repair cost and estimated time of completion

Oversaw progress of repair throughout the repair process and updated customers regarding any changes in the estimate or promised time and other requirements in detail. Obtained proper authorization before any additional repairs are performed.

Filed warranty claims with vehicle manufacturer and aftermarket warranty providers.

Maintained monthly, quarterly and yearly certification and training requirements for the role. Safety / DOT Supervisor Hepta Run Inc. Houston, TX March 2021- September 2021

Maintained driver compliance and equipment standards to FMCSA requirements specific to Intermodal transportation

Conducted daily safety inspections

Performed bi-weekly safety training with owner/ operator Class A CDL drivers

Accident investigation and reporting

Recruiting, hiring and on-boarding Class A CDL drivers

Oversaw HOS and GPS functions including installation and training Fleet Manager NexTier OFS Corporate Houston, TX November 2016-January 2020

Managed light duty and heavy-duty vehicle inventory, Title & Registration, Light duty vehicle Purchasing &Leasing, Vehicle insurance and Fuel Card.

Ordered and managed Oversize / Overweight permits

Scheduled and updated TERO, IFTA, IRP and UCR Registrations

Implemented processes to significantly reduce fraudulent fuel and equipment purchases

Insured employees safely transported oilfield equipment and Hazardous Materials by incorporating focused training, mentoring and auditing driver performance matrix

Managed installation of Federally mandated Electronic Logging Devices and GPS modules in transport vehicles and instructed employees in the use of logging devices

Audited third party companies to ensure they met state and federal regulatory compliance requirements to reduce exposure and liability to the company.

Assisted the DOT Director during multiple company mergers and maintained satisfactory CMV ratings throughout the process.

Service Supervisor Yaklin Motor Group Kingsville, TX November 2015 - June 2016

Oversaw Ford & Nissan Service Departments. Preformed service write-ups, vehicle evaluations and diagnostics to ensure customers issues were resolved in a timely and cost-effective manner.

Coordinated with brand representatives to ensure most recent “best- practices” and policies were being effectively adhered to by service personnel and administrative staff and those certifications were current.

Worked jointly with insurance companies and warranty representatives to satisfactorily resolve any issues or concerns our customers were experiencing.

Took part in hiring and training new employees, assessing an individual's strengths and weaknesses and strived towards team building and forming a well-rounded, cohesive department.

Insured the team focused on customer care, displayed appreciation for the customer and took pride and accountability with our services. Those traits earned our department top ranking with Nissan Customer Service Ratings (CSR) and increased revenue. C&J Energy Services Fleet Permit Coordinator Corpus Christi, TX November 2010–November 2015 Corporate – Corpus Christi, TX 2013- November 2015 D.O.T. Supervisor- Operations Facility- Robstown, Tx 2011-2013 Team Leader - Chemical Facility, Robstown, TX November 2010-2011

Cataloged and maintained a database of dimensions and weights of oilfield service equipment and transport units

Analyzed state and federal routes and determined the most viable solution for transport of oilfield service equipment in a cost effective and timely manner

Maintained strong working knowledge of State and Federal Commercial Motor Vehicle / DMV rules and regulations, Hazardous Materials regulations and Safety Compliance for transporting equipment and personnel throughout the United States

Audited Drivers files & logs, conducted skills assessment and trained personnel on safe driving practices (Winter driving, Multiple passenger vehicles, Load securement and proper equipment use)

Conducted daily inventory of HazMat chemicals and storage tanks. Insured chemicals were stored, maintained and categorized as mandated by Federal, state and company requirements

Conducted training on use of forklifts, securement devices, bulk storage tanks and IBCs, and appropriate response to chemical exposure and spills. Education

Bee County College- Associate in Applied Science- 1994

Ben Bolt High School- Diploma 1991

Certifications

US Dept of Transportation: Transport of Hazardous Materials- 6/2019

PHMSA: DOT HAZMAT Regulations Awareness Program- 9/2017 References

Jeremy Brooks- NexTier DOT Director- 1-281-***-****

Roger Kopycinski – C&J Energy Regional DOT Manager/Ret. TX DPS LT. - 1-361-***-****

Joe Hill- United Petroleum Transports VP of Risk Management - 1-903-***-**** Successful mergers & acquisitions

C&J Energy Services

Casedhole Solutions

Blue Ribbon Chemicals

Total Equipment

Tiger Wireline Services

Mobile Data Technologies

NABORS

Keane Group

Trican Well Services (US)

Rockpile Energy

RSI (Refinery Specialties, Inc.)

Merger of Equals Keane Group and C&J Energy to create NexTier OFS Audits completed

FMCSA – New Entrant Audit- July 2021

IFTA/IRP – Pennsylvania 2019

HazMat – Pennsylvania 2018

FMCSA – Pennsylvania 2016

FMCSA – Texas 2015

IFTA/IRP – Texas 2015

FMCSA – Texas 2013

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