Customer Service Travel Consultant

Resume: Leigh Anne Collins

Contact Information: 870-***-****, 1490 North Killough, Wynne, AR 72396

Employment History:

****-**** ****** *******- *******, TN: Corporate Senior Sales Agent

2005-2006 Billing Analyst- Marion, AR: Infinity Transport

2004-2005 Customer Service- Travel Consultant- Memphis, TN: World Travel Partners /Federal Express

1996-2003 Customer Service, Travel Consultant: American Express Travel

Responsibilities: Handled domestic and international reservations daily; Supported fellow employees when needed in areas of team leader, ticketing, packaging, and customer service.

Regional Training: Atlanta, GA (Customer Service); Phoenix, AZ (CATS-Accounting); Chicago, IL (Apollo Conversion); Washington, D.C. (International tariffs). Regional Support: Washington, D.C., 2002. Regional office was low in personnel and their basic need called for international and domestic skills; support continued for two months.

1999-2000 Customer Service, Reservations: Peabody Hotel

Responsibilities: Hotel Reservations. Part-time position while employed with American Express Travel.

1994-1996 Customer Service, Manager-Travel Consultant: Elite Travel

Responsibilities: Manager-Maintained weekly reports, payroll, and other managerial duties including daily reservations.

1993-1994 Paralegal: Marshall and Owens Law Firm

Responsibilities: Assisted attorneys with case files, typing, coordinating schedules and court dates.

Education:

2002-2003 University of Memphis (part-time in marketing degree program)

1988-1993 Harding University; Arkansas State University (marketing program)

1982-1987 Graduated, West Memphis Christian School

Additional Information: I have outstanding organizational skills. For four years, during my travel industry employment, additional duties included organizing a weeklong agent appreciation for an office of sixty agents: coordinating meals; soliciting vendors for prizes; and office decorations. Additional duties also included organizing the annual Christmas party for several years.

Precise attention to detail ensuring client satisfaction is a personal goal. This work ethic was especially important when assisting international travelers who needed passport and visa assistance.

A warm, enthusiastic personality is a personal trademark and has proven helpful in establishing client comfort and trust level in my service.

Computer skills include proficiency in Microsoft Excel and Word.

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