Customer Service Professional

Jennifer Cephus

** ***** **** ****** *****, NY **960

845-***-**** adwc7p@r.postjobfree.com

Wealth Relationship Manager

A Recognized Expert in Delivering Wealth Management Solutions Seasoned Financial Service professional with strong analytical and interpersonal skills. Recognized as a top performer, mentor, and instrumental in planning and driving corporate initiatives and goals. Great passion for delivering quality solutions to customers and a solid record of exceeding expectations. Consultant to clients and business partners with a focus on compliance related issues with AML (Anti-Money Laundering) and KYC

(Know Your Customer). Adept at learning new software/programs, troubleshooting and translating complex information.

CORE COMPETENCIES

Banking • Sales Management • Client Relations • AML/KYC • Risk Management Financial Planning • Conflict Management and Resolution • Portfolio Growth • Client Relationship Development • Project Management • Training/Development • Regulatory Compliance • Salesforce

• Client Retention• Workday •Microsoft Suite

EXPERIENCES AND ACHIEVEMENTS

Citibank, N.A., New York, NY 2011 – 2021

Wealth Relationship Manager

Lead business partner and collaborator for peers to drive sales initiatives. Implemented sales processes and recommend solutions to achieve bank and client goals. Implemented processes to ensure bank KYC/AML compliance. Evaluated functionalities of systems and recommended solutions that met business needs which align with overall client and bank strategies. Managed the annual review process for client retention focusing on year end analysis and recommendations. Provided coaching to peers to assist in overall client satisfaction. Select Accomplishments:

Responsible for accurately researching, evaluating, and documenting AML/ KYC information and taking appropriate action to protect the company against risk of money laundering activity in accordance with Global and Local Regulatory procedures, policies, and regulations.

Worked closely with clients and professional advisors, such as attorneys and CPAs for Estate, Trust, and Financial Planning.

Analyzed financial information obtained from client prospects to determine strategies for achieving their investment objectives.

Built and leverage strategic working relationships both internally and externally with partners.

Analyzed Citibank’s policy for due diligence requirements to ensure periodic review of client’s relationships for compliance review.

Bank of America/US Trust Private Bank, Stamford, CT 2010 – 2011 Private Bank Relationship Manager for high net-worth individuals working with various levels of clientele to achieve their wealth management goals. Developed relationships across the organization and ensure all project deliverables were timely to meet business objectives. Outlined and delivered on key metrics to align with bank initiatives for client acquisition and retention. Select Accomplishments:

Supported Private Bank initiatives through collaboration with various lines of businesses (Commercial, Retail, Business, Philanthropic and Charitable, Lending groups, etc.) to maximize wallet share.

Developed customized credit solutions for clients.

Established strong relationships with external (COI) and internal business partners to identify investment opportunities.

Collaborated with compliance team to identify process improvements, system enhancements, and training opportunities to reduce inefficiencies.

Jennifer Cephus

Collaborated with compliance team to ensure high-risk clients were properly vetted to ensure compliance with global regulatory practices.

Bank of America/ Merrill Lynch / New York, NY 2008-2010 Senior Client Manager /Vice President/ Team Lead

Directed and mentored sales team to drive sales and client acquisition goals. Collaborated across departments of the organization to manage major sales and compliance initiatives. Established project needs and outlined methods to ensure adherence to identified compliance standards for the team. Provided coaching and facilitated training for all employees.

Select Accomplishments:

Promoted the bank brand to attract new high net worth clients to optimize profits for the bank.

Provided team with resources to achieve compliance goals and client satisfaction.

Managed lending pipeline for team to meet lending goals

Communicated methods to strengthen partnerships across business units to ensure productive education, training, performance improvements, and information sharing. Bank of America/ Merrill Lynch / New York, NY 2004-2008 Premier Banking and Investments/Senior Client Manager/ Vice President Developed new relationships by building a portfolio of 350 clients with 260 million in Assets Under Management. Developed sales presentations to target clients for banking and investment opportunities. Served on the Advisory Council for the New York Region to assist in sales and customer engagement initiatives. Select Accomplishments:

Identified and recommended comprehensive wealth management solutions for clients

Increased customer satisfaction scores by exceeding the division’s year end goal by 150%

Responsible for managing existing portfolio relationships with clients with a minimum relationship size of 1 million dollars

Provided superior customer service by cross selling banking products and growing the relationship in the portfolio by 20%

Top performer in deposit, lending, and investment sales for 3 consecutive quarters in Q2, Q3, and Q4 from 2005-2008.

Education

Master of Business Administration, Business Administration University of Maryland, College Park

Bachelor of Arts, History

State University of New York at Albany

Licenses

Series 6, 63, Life and Health

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