Assistant Manager Customer Service
Resume:
Vivian Scott
**** *. ***** **. *********, IN ****5 765-***-**** *******@******.***
To whom it may concern:
This letter serves as a formal application for the open secretary position within your organization. I would like to thank you for taking the time to review my attached resume. Currently, I am a clerk at the Central Production Kitchen within Purdue University. My career has developed immensely since I started with Purdue 10 years ago. I feel that my career path up to this point has been a progression of experiences that have allowed me to understand where my skills, talents and passions exist. One of my greatest aspirations is to achieve career success in an environment that can utilize my skills and provide an atmosphere that promotes professional and personal growth.
From the start of my career, I have consistently exhibited a phenomenal ability for meeting organizational needs, objectives, and deadlines. My years of assistance has allowed me to build on my skills in managing multiple tasks at one time and being adaptable to unpredictable scenarios and challenges. I also possess considerable knowledge in working with computer software programs such as Microsoft Office (including Word, Excel, Outlook, PowerPoint, and Publisher) as well as Cbord, SharePoint, Kronos, and Ariba.
I enjoy a demanding and variable work environment and am open to learning new and challenging tasks. I also appreciate working with people of all cultures and backgrounds and believe that my knowledge could bring a unique perspective and highly qualified approach to your organization. Your consideration of my qualifications is greatly valued. I look forward to the opportunity to further discuss the skills that I can bring to your department. Feel free to call me to set up and interview or talk more about the employment possibilities you have to offer.
,
Vivian A. Scott
2001 E. State St. Lafayette, IN 47905 765-***-**** *******@******.*** To obtain an entry-level secretarial position that requires knowledge of computer software, communication skills, and organization abilities. With the ability to grow and advance for the benefit of bringing the best workmanship to the position. CUSTOMER SERVICE
• I have been involved in customer service my entire professional career. I have interacted with customers at many different levels and find that it is one of the most important aspects of any job. ABILITY TO MULTI-TASK, PRIORITIZE, AND WORK UNDER PREASSURE
• I pride myself in the ability to get things done, even when the pressure is high. I currently work in a position where it is mandatory that I take on many duties at once, being able to prioritize your work and knowing what items need to be addressed first is part of my everyday routine. TAKING INITIATIVE, ASSUMING REPONSIBILITY, AND HANDLING CONFIDENTIAL INFORMATION
• It is imperative that I not only work as part of a team but independently as well. I enjoy taking on responsibilities and finding ways to come up with innovative solutions. As a clerk, it is important that particular things are kept confidential and I am able to respect those boundaries. COMPUTER, COMMUNICATION, AND ADITIONAL SKILLS
• In depth knowledge of Microsoft Office Suites and the internet.
• Word processing
• Quick learner of new policies and procedures
• Professional verbal/written communication skills
• Knowledge of University practices
• SharePoint
• CBord
• Kronos
CLERK 5 PURDUE UNIVERSITY CENTRAL PRODUCTION KITCHEN NOV 2015- CURRENT
• Responsible for performing clerical and administrative duties in the office and serve as a backup to our department leader.
• Currently my job duties include but are not limited to the following
• Assisting the team leader and area heads
• Answering phones and greeting clients
• Assist in filing paperwork
• Organize department activities
• Update and keep track of company policies and procedures
• Operating office machines
• Maintaining work schedules for employees
• Preparing payroll for student employees
• Ordering and restocking inventory
• Maintaining paperwork to perform department operations
• Overseeing department website and orders
• Communicating with customers, employees, and other individuals to answer questions or explain information, take orders, and address complaints. LEVEL 6 COOK PURDUE UNIVERSITY CPK AUG 2008 – NOV 2015
• My responsibilities for this position included overseeing and managing the production line within the operation. I was in charge of the student employees and making sure that products were completed to the satisfaction of our customers. During this role I was also preparing, sorting, and distributing paperwork, taking inventory, ordering products from various vendors, and updating all information in relation to our products using a number of different computer applications. This position required me to work diligently with our customers to insure that their needs were being met. I worked with our online menu application called CBord to create menus, receive and extract orders from various places on campus, create new recipes, maintain inventory, and run our order scheduler. In addition, I also used Outlook, Microsoft Word, Excel, and Publisher.
LEVEL 3 COOK PURDUE UNIVERSITY TARKINGTON HALL AUG 2006 – AUG 2008
• During my time at Tarkington Hall, I performed a variety of food service responsibilities as assigned by Dining Court Manager, Assistant Manager, Chef or higher-level food service workers. All cooks rotate among several food service areas and work independently as needed. Task may include unloading and stocking of various inventory items, food production, cooking, baking, serving food, setting up for special events, and maintaining a clean organized work environment. I contributed to work standards and productivity, communication, interpersonal and intercultural relations, decision-making, and dependability. ASSISTANT MANAGER PAPA JOHN’S FEB 2004 – AUG 2008
• In my assistant manager position at Papa John’s it was my responsibility to contribute to profit goals by ensuring they stay within company guidelines and target goals. I executed cash management duties and assisted in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss. I had to demonstrate dependability and show a sense of urgency about getting results. I was responsible for leading a team and assisting in training staff at different locations. I provided customers and employees with information, answers to questions, obtaining product requests, completing transactions, and preparing products for delivery. I kept a clean environment and maintained quality services by establishing and enforcing organization standards. I also maintained professional and technical knowledge as well as contributed to team efforts.
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MCCUTCHEON HIGH SCHOOL
• Diploma 2003
References
MICHAEL ELLIS, ASSISTANT PERRY FOAM
KATIE TARTER, MANAGER UNIVERSITY OF ILLINOIS
MICHELLE IRWIN, ASSOCIATE RIOTECH
BRE CORY, ASSISTANT DINING COURT MANAGER PURDUE UNIVERSITY EARHART HALL
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